:root {
    --plan-blue: #009fda;
    --plan-deep-blue: #005b9f;
    --plan-cyan: #6fd3f5;
    --plan-yellow: #ffd100;
    --plan-nav-bg: linear-gradient(165deg, var(--plan-deep-blue) 0%, #0078b8 52%, var(--plan-blue) 100%);
    --plan-nav-text: #ffffff;
    --plan-nav-muted: rgba(111, 211, 245, 0.85);
    --plan-nav-hover: rgba(111, 211, 245, 0.14);
    --plan-nav-active-bg: rgba(0, 159, 218, 0.42);
    --plan-nav-active-border: rgba(111, 211, 245, 0.55);
    --bg: #f4f9fd;
    --card: #ffffff;
    --ink: #12324a;
    --muted: #4a6580;
    --brand: #007fbf;
    --brand-dark: #005b9f;
    --warn: #d9480f;
    --line: #d2e7f4;
    --field-border: #9ccde7;
    --field-border-hover: #6cb7de;
    --field-border-focus: #2f9fda;
    --field-fill: linear-gradient(180deg, #ffffff 0%, #f7fbfe 100%);
    --field-fill-select: linear-gradient(180deg, #eef9ff 0%, #cfeeff 100%);
    --field-fill-disabled: linear-gradient(180deg, #edf6fb 0%, #dfeef7 100%);
    --field-shadow: inset 0 1px 2px rgba(18, 50, 74, 0.04), 0 1px 0 rgba(255, 255, 255, 0.85);
    --field-focus-ring: rgba(111, 211, 245, 0.26);
    --field-placeholder: #7b94ab;
    --field-select-text: #0d578d;
    --field-select-border: #6ab9e0;
    --shell-header-height: 88px;
    --shell-nav-height: 46px;
    --shell-footer-height: 0px;
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: "Trebuchet MS", "Segoe UI", sans-serif;
    color: var(--ink);
    background: radial-gradient(circle at 0% 0%, #d6f2ff 0%, #f4f9fd 46%, #fff8db 100%);
    padding-top: calc(var(--shell-header-height) + var(--shell-nav-height));
    padding-bottom: calc(var(--shell-footer-height) + 1.5rem);
}

body.modal-open {
    overflow: hidden;
}

.hero {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    padding: 0.85rem 1.5rem;
    color: #fff;
    position: fixed;
    inset: 0 0 auto 0;
    min-height: var(--shell-header-height);
    overflow: hidden;
    z-index: 90;
}

.plan-gradient {
    background: linear-gradient(115deg, var(--plan-deep-blue) 0%, var(--plan-blue) 60%, #28b8e5 100%);
}

.hero::after {
    content: "";
    position: absolute;
    width: 320px;
    height: 320px;
    border-radius: 50%;
    right: -80px;
    top: -170px;
    background: rgba(255, 255, 255, 0.12);
}

.hero h1 {
    margin: 0.2rem 0 0;
    font-size: 1.7rem;
    letter-spacing: 0.2px;
}

.hero-title-row {
    display: flex;
    align-items: baseline;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.hero-title-row .hero-sub {
    margin: 0.25rem 0 0;
}

.hero p {
    margin: 0.4rem 0 0;
    color: #e5f4ff;
}

.hero-sub {
    max-width: none;
    font-size: 0.92rem;
}

.hero-copy,
.hero-actions {
    position: relative;
    z-index: 1;
}

.hero-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 0.6rem;
    flex-wrap: wrap;
}

.eyebrow {
    font-size: 0.88rem;
    letter-spacing: 2px;
    font-weight: 700;
    color: #dff4ff;
    margin: 0;
}

.layout {
    padding: 0.55rem 1.1rem 1.1rem;
    padding-bottom: calc(var(--shell-footer-height) + 1.4rem);
    display: grid;
    grid-template-columns: 1.2fr 0.8fr;
    gap: 1rem;
    margin-left: 76px;
}

.layout .full-width {
    grid-column: span 2;
}

.card {
    background: var(--card);
    border: 1px solid var(--line);
    border-radius: 16px;
    padding: 0.7rem 1.05rem 1.05rem;
    box-shadow: 0 10px 28px rgba(11, 67, 104, 0.09);
}

.card > h1:first-child {
    margin: 0 0 0.65rem;
}

.card:nth-child(3) {
    grid-column: span 2;
}

.table-pagination {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.85rem;
    flex-wrap: wrap;
    margin-top: 0.85rem;
}

.table-pagination__size-label {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    color: var(--muted);
    font-size: 0.92rem;
    font-weight: 600;
}

.table-pagination__size-select {
    padding: 0.45rem 0.6rem;
    border: 1px solid #b9d7e9;
    border-radius: 10px;
    background: #ffffff;
    color: var(--brand-dark);
    font-size: 0.92rem;
    min-width: 4.2rem;
}

.table-pagination__summary {
    color: var(--muted);
    font-size: 0.92rem;
    font-weight: 600;
}

.table-pagination__nav {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    flex-wrap: wrap;
}

.table-pagination__page {
    min-width: 2.5rem;
    padding: 0.5rem 0.8rem;
    border: 1px solid #b9d7e9;
    border-radius: 10px;
    background: #ffffff;
    color: var(--brand-dark);
    box-shadow: none;
}

.table-pagination__page:hover:not(:disabled) {
    background: #eef8ff;
}

.table-pagination__page.is-active {
    background: var(--brand);
    border-color: var(--brand);
    color: #ffffff;
    box-shadow: 0 8px 18px rgba(0, 127, 191, 0.22);
}

.table-pagination__page:disabled {
    cursor: default;
    opacity: 0.45;
    transform: none;
}

.table-pagination__page--control {
    min-width: 3.6rem;
}

.card.requester-side-panel,
.card.requester-main-panel,
.card.requester-kb-panel {
    grid-column: auto;
}

.requester-page-columns {
    grid-column: 1 / -1;
    display: grid;
    grid-template-columns: minmax(0, 2fr) minmax(0, 1fr);
    gap: 1rem;
    align-items: stretch;
    min-height: min(68vh, 640px);
}

.requester-page-columns .requester-main-panel,
.requester-page-columns .requester-kb-panel {
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: min(68vh, 640px);
    height: 100%;
}

.requester-page-columns .requester-main-panel {
    grid-column: 1;
}

.requester-page-columns .requester-kb-panel {
    grid-column: 2;
    width: 100%;
    max-height: none;
}

.requester-kb-panel > h2,
.requester-kb-panel > p.muted,
.requester-kb-panel > .requester-kb-toolbar {
    flex: 0 0 auto;
}

.requester-main-panel .table-wrap,
.requester-kb-panel .requester-kb-results {
    flex: 1 1 auto;
    min-height: 0;
    overflow: auto;
}

.requester-kb-panel:has(.requester-kb-article:not([hidden])) .requester-kb-results,
.requester-kb-panel.requester-kb-panel--article-open .requester-kb-results {
    flex: 0 1 40%;
    max-height: 40%;
    min-height: 110px;
}

.requester-page-columns .kb-list-item {
    padding: 0.65rem 0.75rem;
}

.requester-page-columns .kb-list-copy strong {
    font-size: 0.9rem;
}

.requester-page-columns .kb-list-copy span {
    font-size: 0.9rem;
    line-height: 1.45;
}

.requester-kb-panel .requester-kb-article {
    margin-top: 10px;
    flex: 0 0 auto;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow-x: hidden;
    overflow-y: auto;
}

.requester-kb-panel:has(.requester-kb-article:not([hidden])) .requester-kb-article,
.requester-kb-panel.requester-kb-panel--article-open .requester-kb-article {
    flex: 1 1 58%;
    min-height: 200px;
}

.requester-kb-panel .requester-kb-article__header,
.requester-kb-panel .requester-kb-article__label,
.requester-kb-panel .requester-kb-article__meta,
.requester-kb-panel #requesterKbArticleMeta,
.requester-kb-panel .requester-kb-article .kb-tag-chips,
.requester-kb-panel .kb-article-feedback {
    flex: 0 0 auto;
}

.requester-kb-panel .requester-kb-article__body {
    flex: 1 1 auto;
    min-height: 0;
    max-height: none;
    overflow-y: auto;
    line-height: 1.5;
}

@media (max-width: 960px) {
    .requester-page-columns {
        grid-template-columns: 1fr;
        min-height: 0;
    }

    .requester-page-columns .requester-main-panel,
    .requester-page-columns .requester-kb-panel {
        grid-column: auto;
        min-height: min(50vh, 480px);
        max-height: none;
        height: auto;
    }

    .requester-page-columns .requester-kb-panel {
        order: 2;
    }

    .requester-page-columns .requester-main-panel {
        order: 1;
    }
}

h2 {
    margin-top: 0;
    color: var(--plan-deep-blue);
}

h3 {
    margin-top: 1.1rem;
    margin-bottom: 0.55rem;
    color: var(--plan-deep-blue);
    font-size: 1rem;
}

.grid-2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.8rem;
}

.grid-3 {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.8rem;
}

label {
    display: grid;
    gap: 0.35rem;
    color: var(--muted);
    font-weight: 600;
    font-size: 0.9rem;
}

label input,
label textarea,
label select {
    min-height: 44px;
    padding: 0.68rem 0.8rem;
    border: 1px solid var(--field-border);
    border-radius: 12px;
    font: inherit;
    color: var(--ink);
    background: var(--field-fill);
    box-shadow: var(--field-shadow);
    transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

label select {
    background: var(--field-fill-select);
    border-color: var(--field-select-border);
    color: var(--field-select-text);
    font-weight: 700;
}

label textarea {
    min-height: 120px;
    line-height: 1.5;
    resize: vertical;
}

label input::placeholder,
label textarea::placeholder,
.toolbar input::placeholder,
.todo-form input::placeholder {
    color: var(--field-placeholder);
}

label input:hover,
label textarea:hover,
label select:hover {
    border-color: var(--field-border-hover);
    background: linear-gradient(180deg, #ffffff 0%, #ebf7ff 100%);
}

label select:hover {
    border-color: #2f9fda;
    background: linear-gradient(180deg, #f4fbff 0%, #bee7fb 100%);
}

label input:focus,
label textarea:focus,
label select:focus {
    outline: none;
    border-color: var(--field-border-focus);
    box-shadow: 0 0 0 4px var(--field-focus-ring), 0 8px 18px rgba(0, 127, 191, 0.08);
}

label input:disabled,
label textarea:disabled,
label select:disabled {
    background: var(--field-fill-disabled);
    color: #234966;
    border-color: #b4d4e5;
}

label input[type="file"] {
    min-height: 0;
    padding: 0.65rem 0.75rem;
    background: linear-gradient(180deg, #f8fcff 0%, #edf6fb 100%);
}

.staff-picker-select {
    max-width: 420px;
}

.staff-combobox {
    position: relative;
    width: 100%;
}

.staff-combobox--open {
    z-index: 80;
}

.staff-combobox--open .staff-combobox__list {
    z-index: 81;
}

.staff-combobox--dropup .staff-combobox__list {
    top: auto;
    bottom: calc(100% + 4px);
}

.staff-combobox--dropup::after {
    transform: translateY(-35%) rotate(-135deg);
}

.staff-combobox__input {
    width: 100%;
    min-height: 46px;
    padding: 0.72rem 2.2rem 0.72rem 0.85rem;
    border: 1px solid #93c9e6;
    border-radius: 12px;
    background: linear-gradient(180deg, #eef9ff 0%, #cfeeff 100%);
    color: var(--plan-deep-blue);
    font-weight: 600;
    cursor: pointer;
    box-shadow: inset 0 1px 2px rgba(18, 50, 74, 0.04), 0 1px 0 rgba(255, 255, 255, 0.85);
}

.staff-combobox__input:not(:placeholder-shown),
.staff-combobox__input:focus {
    cursor: text;
}

.staff-combobox__input:focus {
    outline: none;
    border-color: #1d7fc4;
    box-shadow: 0 0 0 3px rgba(29, 127, 196, 0.15);
}

.staff-combobox::after {
    content: '';
    position: absolute;
    right: 0.95rem;
    top: 50%;
    width: 0.55rem;
    height: 0.55rem;
    border-right: 2px solid #1d5f8c;
    border-bottom: 2px solid #1d5f8c;
    transform: translateY(-65%) rotate(45deg);
    pointer-events: none;
}

.staff-combobox--disabled .staff-combobox__input {
    opacity: 0.6;
    cursor: not-allowed;
}

.staff-combobox__list {
    position: absolute;
    z-index: 30;
    left: 0;
    right: 0;
    top: calc(100% + 4px);
    max-height: 240px;
    overflow: auto;
    border: 1px solid #93c9e6;
    border-radius: 12px;
    background: #fff;
    box-shadow: 0 12px 28px rgba(18, 50, 74, 0.14);
}

.staff-combobox__option {
    display: grid;
    gap: 0.15rem;
    width: 100%;
    padding: 0.65rem 0.85rem;
    border: none;
    border-bottom: 1px solid #edf4f9;
    background: #fff;
    color: var(--ink);
    text-align: left;
    font-weight: 500;
    box-shadow: none;
    border-radius: 0;
}

.staff-combobox__option:hover,
.staff-combobox__option:focus {
    background: #eef8ff;
    transform: none;
    box-shadow: none;
}

.staff-combobox__empty {
    padding: 0.75rem 0.85rem;
}

.staff-combobox__name {
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.staff-combobox__meta {
    font-size: 0.86rem;
}

label.full {
    grid-column: span 2;
}

.checkbox {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin: 0.75rem 0;
    font-weight: 500;
}

button {
    background: var(--brand);
    color: #fff;
    border: none;
    border-radius: 10px;
    padding: 0.55rem 0.85rem;
    cursor: pointer;
    font-weight: 600;
    box-shadow: 0 6px 16px rgba(0, 127, 191, 0.24);
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

button:hover {
    background: var(--brand-dark);
    transform: translateY(-1px);
    box-shadow: 0 10px 20px rgba(0, 91, 159, 0.26);
}

button.warn {
    background: var(--warn);
    box-shadow: none;
}

.ticket-action-btn--assign {
    background: var(--brand);
}

.ticket-action-btn--assign:hover {
    background: var(--brand-dark);
}

.ticket-action-btn--resolve {
    background: #14855f;
    box-shadow: 0 6px 16px rgba(20, 133, 95, 0.24);
}

.ticket-action-btn--resolve:hover {
    background: #0f6b4d;
    box-shadow: 0 10px 20px rgba(15, 107, 77, 0.24);
}

.ticket-action-btn--close {
    background: #5b6c7d;
    box-shadow: 0 6px 16px rgba(91, 108, 125, 0.24);
}

.ticket-action-btn--close:hover {
    background: #465463;
    box-shadow: 0 10px 20px rgba(70, 84, 99, 0.24);
}

.ticket-action-btn--escalate {
    background: var(--warn);
    box-shadow: none;
}

.ticket-action-btn--escalate:hover {
    background: #b63b0a;
    box-shadow: none;
}

.ticket-action-pill {
    display: inline-flex;
    align-items: center;
    min-height: 34px;
    padding: 0.4rem 0.7rem;
    border-radius: 999px;
    font-size: 0.82rem;
    font-weight: 700;
}

.ticket-action-pill--closed {
    background: #eef3f8;
    color: #5b6c7d;
}

.modal-shell {
    position: fixed;
    inset: 0;
    z-index: 1200;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1rem;
}

.modal-shell[hidden] {
    display: none !important;
}

.modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(18, 50, 74, 0.48);
    backdrop-filter: blur(2px);
}

.modal-card {
    position: relative;
    z-index: 1;
    width: min(560px, 100%);
    max-height: min(90vh, 980px);
    overflow: auto;
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 18px;
    padding: 1rem;
    box-shadow: 0 18px 42px rgba(11, 67, 104, 0.22);
}

.email-notify-override-modal {
    width: min(720px, 100%);
}

.requester-ticket-timeline {
    max-height: 240px;
    overflow: auto;
    margin-bottom: 0.75rem;
}

.ticket-attachment-count {
    display: inline-block;
    margin-left: 0.35rem;
    padding: 0.1rem 0.4rem;
    border-radius: 999px;
    background: #e8f2fa;
    color: var(--plan-deep-blue);
    font-size: 0.78rem;
    font-weight: 700;
    white-space: nowrap;
    vertical-align: middle;
}

.ticket-priority-inline {
    display: inline-block;
    margin-left: 0.4rem;
    padding: 0.08rem 0.42rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 800;
    letter-spacing: 0.03em;
    white-space: nowrap;
    vertical-align: middle;
    line-height: 1.2;
}

.ticket-priority-inline--p1 {
    background: #fde8e8;
    color: #c2410c;
}

.ticket-priority-inline--p2 {
    background: #fff3e0;
    color: #c05621;
}

.ticket-priority-inline--p3 {
    background: #e8f2fa;
    color: var(--plan-deep-blue);
}

.ticket-priority-inline--p4 {
    background: #eef1f4;
    color: #5b6b7c;
}

.requester-updates-modal button:disabled {
    opacity: 0.55;
    cursor: not-allowed;
}

.requester-updates-modal {
    width: min(920px, 100%);
    max-height: min(88vh, 920px);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    padding: 0;
}

.requester-updates-modal__header {
    flex-shrink: 0;
    position: sticky;
    top: 0;
    z-index: 3;
    margin: 0;
    padding: 1rem 1rem 0.85rem;
    background: #fff;
    border-bottom: 1px solid var(--line);
    border-radius: 18px 18px 0 0;
}

.requester-updates-modal__header h2 {
    margin: 0;
    color: var(--plan-deep-blue);
    font-size: 1.25rem;
}

.requester-updates-modal__body {
    flex: 1 1 auto;
    min-height: 0;
    overflow: auto;
    padding: 1rem;
}

.requester-reply-modal {
    width: min(560px, 100%);
    z-index: 4;
    padding: 0;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.requester-reply-modal__header {
    flex-shrink: 0;
    padding: 1rem 1rem 0.85rem;
    border-bottom: 1px solid var(--line);
    border-radius: 18px 18px 0 0;
    background: #fff;
}

.requester-reply-modal__header h2 {
    margin: 0;
    color: var(--plan-deep-blue);
    font-size: 1.2rem;
}

.requester-reply-modal__body {
    padding: 1rem;
}

.requester-reply-modal__body textarea {
    width: 100%;
    min-height: 8rem;
    resize: vertical;
}

#requesterReplyModal {
    z-index: 1320;
}

.requester-new-ticket-modal {
    width: min(920px, 100%);
    max-height: min(90vh, 960px);
}

.requester-new-ticket-modal.modal-card--fixed-header {
    overflow: hidden;
    display: flex;
    flex-direction: column;
    padding: 0;
}

#openNewTicketBtn {
    font-weight: 700;
}

.requester-ticket-toolbar #openNewTicketBtn {
    flex-shrink: 0;
}

.selected-workflow-modal {
    width: min(1080px, 100%);
    max-height: min(88vh, 980px);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    padding: 0;
}

.selected-workflow-modal__extras .grid-2,
.selected-workflow-modal__extras-bottom .grid-2 {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.5rem 0.7rem;
    align-items: start;
}

.selected-workflow-modal__extras label,
.selected-workflow-modal__extras-bottom label {
    font-size: 0.8rem;
    gap: 0.22rem;
}

.selected-workflow-modal__extras label input,
.selected-workflow-modal__extras label select,
.selected-workflow-modal__extras label textarea,
.selected-workflow-modal__extras-bottom label input,
.selected-workflow-modal__extras-bottom label select,
.selected-workflow-modal__extras-bottom label textarea {
    min-height: 34px;
    padding: 0.32rem 0.55rem;
    border-radius: 8px;
    font-size: 0.84rem;
    line-height: 1.25;
}

.selected-workflow-modal__extras label select,
.selected-workflow-modal__extras-bottom label select {
    font-weight: 650;
    padding-right: 1.7rem;
}

.selected-workflow-modal__extras label textarea {
    min-height: 56px;
    max-height: 88px;
    resize: vertical;
}

.selected-workflow-modal__extras-bottom label.full {
    grid-column: span 2;
}

@media (max-width: 820px) {
    .selected-workflow-modal__extras .grid-2,
    .selected-workflow-modal__extras-bottom .grid-2 {
        grid-template-columns: 1fr 1fr;
    }
}

.selected-workflow-modal > .modal-card__header {
    flex-shrink: 0;
}

.selected-workflow-modal__body {
    flex: 1 1 auto;
    min-height: 0;
    overflow: auto;
    padding: 1rem;
}

.selected-workflow-modal.is-workflow-focused {
    width: min(860px, 100%);
    max-height: min(86vh, 900px);
}

.selected-workflow-modal.is-workflow-focused.is-workflow-narrow {
    width: min(560px, 100%);
    max-height: min(82vh, 680px);
}

.selected-workflow-modal.is-workflow-stages {
    width: min(920px, 100%);
    max-height: min(90vh, 960px);
}

.selected-workflow-modal.is-workflow-focused .selected-workflow-modal__extras,
.selected-workflow-modal.is-workflow-stages .selected-workflow-modal__extras,
.selected-workflow-modal.is-workflow-focused .selected-workflow-modal__extras-bottom,
.selected-workflow-modal.is-workflow-stages .selected-workflow-modal__extras-bottom,
.selected-workflow-modal.is-workflow-focused .js-classify-field,
.selected-workflow-modal.is-workflow-stages .js-classify-field,
.selected-workflow-modal.is-workflow-focused .js-classify-actions,
.selected-workflow-modal.is-workflow-stages .js-classify-actions {
    display: none !important;
}

.selected-ticket-summary {
    margin: 0 0 0.85rem;
}

.selected-ticket-summary__headline {
    margin: 0 0 0.55rem;
    color: var(--ink);
    font-weight: 600;
    line-height: 1.4;
}

.selected-ticket-bundle-nav {
    display: flex;
    flex-wrap: wrap;
    gap: 0.45rem;
    margin: 0 0 0.35rem;
}

.selected-ticket-bundle-nav__link {
    display: inline-flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem 0.55rem;
    max-width: 100%;
    padding: 0.4rem 0.7rem;
    border: 1px solid #9ec9e6;
    border-radius: 999px;
    background: #fff;
    color: var(--plan-deep-blue);
    font: inherit;
    font-size: 0.82rem;
    cursor: pointer;
    text-align: left;
}

.selected-ticket-bundle-nav__link:hover,
.selected-ticket-bundle-nav__link:focus-visible {
    background: #e9f6ff;
    border-color: var(--plan-deep-blue);
}

.selected-ticket-bundle-nav__kind {
    font-weight: 700;
    text-transform: uppercase;
    font-size: 0.7rem;
    letter-spacing: 0.04em;
    color: #4d6b82;
}

.selected-ticket-bundle-nav__ref {
    font-weight: 700;
}

.selected-ticket-bundle-nav__status,
.selected-ticket-bundle-nav__meta {
    color: #4d6b82;
}

.selected-workflow-focus-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin: 0 0 0.75rem;
}

.selected-workflow-modal.is-workflow-focused .selected-workflow-process-block__title {
    display: none;
}

.selected-workflow-modal.is-workflow-stages .selected-workflow-process-block__title {
    display: none;
}

.selected-workflow-modal.is-workflow-focused .process-stepper,
.selected-workflow-modal.is-workflow-focused .process-workflow--compact .process-workflow__header,
.selected-workflow-modal.is-workflow-focused #processNextStageHelp {
    display: none;
}

/* Stages overview: keep the stepper visible in a compact 2-column grid */
.selected-workflow-modal.is-workflow-stages .process-stepper {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 8px;
}

@media (max-width: 720px) {
    .selected-workflow-modal.is-workflow-stages .process-stepper {
        grid-template-columns: 1fr;
    }
}

.selected-workflow-modal.is-workflow-stages #processNextStageHelp {
    display: none;
}

.split-service-line__hint {
    margin: 0.55rem 0 0;
    font-size: 0.85rem;
}

/* Compact note fields on workflow complete step - grow with content */
.selected-workflow-modal textarea.process-field-textarea,
.selected-workflow-modal #processStageNotes,
.process-workflow textarea.process-field-textarea,
.process-workflow #processStageNotes {
    min-height: 60px;
    max-height: none;
    overflow: hidden;
    resize: none;
    padding: 0.45rem 0.65rem;
    line-height: 1.35;
    field-sizing: content;
}

.process-workflow--compact .process-current-stage--compact {
    border-color: #c8dff1;
    background: linear-gradient(160deg, #f5fbff 0%, #eef6fc 100%);
}

.process-compact-title {
    margin: 0 0 0.35rem;
    color: var(--plan-deep-blue);
}

.process-compact-meta {
    margin: 0 0 0.5rem;
    font-size: 0.9rem;
}

.process-compact-advice {
    margin: 0.75rem 0 1rem;
    color: var(--ink);
    line-height: 1.45;
}

.process-compact-continue-btn {
    width: 100%;
    max-width: 320px;
}

.process-compact-secondary {
    margin-top: 0.75rem;
}

.process-compact-recall-link {
    font-size: 0.88rem;
}

.process-compact-form-title {
    margin: 0 0 0.75rem;
    color: var(--plan-deep-blue);
}

.process-attachment-upload {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem;
    margin-top: 0.55rem;
}

.process-pending-files {
    flex: 1 1 100%;
    margin: 0.15rem 0 0;
}

.process-attachment-upload input[type="file"] {
    max-width: 100%;
}

.file-dropzone[hidden] {
    display: none !important;
}

.file-dropzone {
    position: relative;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.2rem;
    box-sizing: border-box;
    width: 100%;
    min-height: 5.25rem;
    padding: 0.85rem 1rem;
    border: 1.5px dashed #7eb8dc;
    border-radius: 10px;
    background: #f4fbff;
    color: var(--plan-deep-blue);
    cursor: pointer;
    text-align: center;
}

.file-dropzone:hover,
.file-dropzone:focus-visible {
    border-color: #1d7fc4;
    background: #eaf6ff;
    outline: none;
}

.file-dropzone.is-dragover {
    border-color: #1d7fc4;
    background: linear-gradient(180deg, #eef8ff 0%, #d9effc 100%);
}

.file-dropzone.is-uploading {
    cursor: progress;
    opacity: 0.75;
    pointer-events: none;
}

.file-dropzone input[type="file"] {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    border: 0;
}

.file-dropzone__title {
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.file-dropzone__hint {
    font-size: 0.78rem;
    font-weight: 500;
    color: #5b7390;
}

.process-attachment-dropzone {
    flex: 1 1 100%;
    margin-top: 0.15rem;
}

#ticketAttachmentDropzone,
#requesterAddAttachmentsLabel.file-dropzone {
    margin-top: 10px;
}

.process-attachment-upload-btn {
    background: #e9f6ff;
    color: var(--plan-deep-blue);
    border: 1px solid #7eb8dc;
    box-shadow: none;
    font-size: 0.88rem;
    padding: 0.4rem 0.75rem;
}

.process-attachment-upload-btn:hover,
.process-attachment-upload-btn:focus-visible {
    background: #d4ecff;
    color: #003d6b;
    transform: none;
    box-shadow: none;
}

.process-attachment-remove-btn {
    background: #fff5f5;
    color: #8a1f1f;
    border: 1px solid #e2a0a0;
    box-shadow: none;
    font-size: 0.88rem;
    padding: 0.4rem 0.75rem;
}

.process-attachment-remove-btn:hover,
.process-attachment-remove-btn:focus-visible {
    background: #ffe8e8;
    color: #6b1010;
    transform: none;
    box-shadow: none;
}

.process-attachment-field {
    border: 1px solid #d5e4f2;
    border-radius: 10px;
    padding: 0.75rem 0.85rem;
    background: #f8fbfe;
    margin-bottom: 0.35rem;
}

.process-attachment-field.is-missing {
    border-color: #e2b36a;
    background: #fffaf2;
}

.process-attachment-field.is-ready {
    border-color: #8fbf9a;
    background: #f4fbf5;
}

.process-attachment-field__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 0.35rem;
}

.process-attachment-field__label {
    font-weight: 600;
    color: var(--plan-deep-blue);
}

.process-attachment-field__label-row {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    min-width: 0;
}

.process-attachment-hint-panel[hidden] {
    display: none !important;
}

.process-attachment-field__status {
    font-size: 0.78rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    padding: 0.2rem 0.5rem;
    border-radius: 999px;
    background: #e8eef5;
    color: #35506b;
}

.process-attachment-field.is-missing .process-attachment-field__status {
    background: #ffe8c7;
    color: #8a5a12;
}

.process-attachment-field.is-ready .process-attachment-field__status {
    background: #d9f0de;
    color: #1f6b34;
}

.process-attachment-field__selected {
    margin: 0.35rem 0 0.5rem;
}

.process-attachment-field__select-wrap {
    display: block;
    margin-top: 0.35rem;
}

.process-attachment-field__select-wrap select {
    width: 100%;
}

.process-req-checklist {
    margin: 0 0 0.85rem;
    padding: 0.75rem 0.85rem;
    border: 1px solid #d5e4f2;
    border-radius: 10px;
    background: #fff;
}

.process-req-checklist__title {
    margin: 0 0 0.5rem;
    font-size: 0.95rem;
    color: var(--plan-deep-blue);
}

.process-req-checklist__list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 0.35rem;
}

.process-req-check {
    display: flex;
    align-items: center;
    gap: 0.55rem;
    font-size: 0.9rem;
}

.process-req-check__state {
    min-width: 4.5rem;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    text-align: center;
    padding: 0.15rem 0.4rem;
    border-radius: 999px;
    background: #e8eef5;
    color: #35506b;
}

.process-req-check--ready .process-req-check__state {
    background: #d9f0de;
    color: #1f6b34;
}

.process-req-check--missing .process-req-check__state {
    background: #ffe8c7;
    color: #8a5a12;
}

/* Required empty fields highlighted in color (checklist removed) */
label.process-field--needs-input {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    border: 1px solid #e2b36a;
    border-radius: 10px;
    padding: 0.65rem 0.75rem;
    background: #fff8ee;
    box-shadow: inset 0 0 0 1px rgba(226, 179, 106, 0.2);
}

label.process-field--needs-input > input,
label.process-field--needs-input > textarea,
label.process-field--needs-input > select {
    border-color: #d9a45a;
    background: #fffdf9;
}

label.process-field--complete {
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    border: 1px solid #8fbf9a;
    border-radius: 10px;
    padding: 0.65rem 0.75rem;
    background: #f4fbf5;
}

.process-attachment-field.process-field--needs-input {
    border-color: #e2b36a;
    background: #fff8ee;
}

.process-attachment-field.process-field--complete {
    border-color: #8fbf9a;
    background: #f4fbf5;
}

.visually-hidden {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0, 0, 0, 0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}

.selected-workflow-focus-panel {
    display: none;
    margin: 0 0 1rem;
    padding: 0.85rem 1rem;
    border-radius: 10px;
    border: 1px solid #c8dff1;
    background: linear-gradient(160deg, #f5fbff 0%, #eef6fc 100%);
}

.selected-workflow-modal.is-workflow-focused .selected-workflow-focus-panel {
    display: block;
}

.selected-workflow-focus-advice {
    margin: 0 0 0.55rem;
    color: var(--ink);
    line-height: 1.45;
}

.selected-workflow-focus-link {
    display: inline-flex;
    align-items: center;
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--plan-deep-blue);
    background: #e9f6ff;
    border: 1px solid #7eb8dc;
    border-radius: 6px;
    padding: 0.28rem 0.65rem;
    text-decoration: underline;
    box-shadow: none;
}

.selected-workflow-focus-link:hover,
.selected-workflow-focus-link:focus-visible {
    background: #d4ecff;
    color: #003d6b;
    border-color: var(--plan-deep-blue);
    transform: none;
    box-shadow: none;
}

.selected-workflow-process-block__title {
    margin-top: 0;
}

.modal-card__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    position: sticky;
    top: 0;
    z-index: 5;
    flex-shrink: 0;
    margin: -1rem -1rem 0.75rem;
    padding: 1rem 1rem 0.85rem;
    background: #fff;
    border-bottom: 1px solid var(--line);
    border-radius: 18px 18px 0 0;
}

.modal-card__header h4 {
    margin: 0;
    color: var(--plan-deep-blue);
}

.modal-card__header h3 {
    margin: 0;
    color: var(--plan-deep-blue);
    font-size: 1.25rem;
}

.modal-card__header h2 {
    margin: 0;
    color: var(--plan-deep-blue);
}

.modal-card__body {
    padding: 1rem 0;
}

.note-modal-restricted-units {
    margin-top: 12px;
}

.note-modal-restricted-units select {
    width: 100%;
}

/* Modals that keep the header fixed outside a scrollable body */
.modal-card--fixed-header,
.selected-workflow-modal,
.requester-updates-modal,
.requester-reply-modal,
.mgmt-report-modal__card {
    overflow: hidden;
    display: flex;
    flex-direction: column;
    padding: 0;
}

.modal-card--fixed-header > .modal-card__header,
.selected-workflow-modal > .modal-card__header,
.requester-updates-modal > .modal-card__header,
.requester-reply-modal > .modal-card__header,
.mgmt-report-modal__card > .modal-card__header {
    margin: 0;
    position: relative;
    top: auto;
}

.modal-card--fixed-header > .modal-card__body,
.modal-card--fixed-header > form {
    flex: 1 1 auto;
    min-height: 0;
    overflow: auto;
    padding: 1rem;
}

.modal-close-btn {
    background: #eef3f8;
    color: var(--ink);
    box-shadow: none;
}

.modal-close-btn:hover {
    background: #dce8f1;
    box-shadow: none;
}

.modal-card__actions {
    justify-content: flex-end;
    margin-top: 1rem;
}

.timesheet-allocation-modal {
    width: min(760px, calc(100vw - 2rem));
    max-height: min(82vh, 760px);
}

.allocation-filter-bar {
    display: grid;
    grid-template-columns: minmax(180px, 1.4fr) repeat(4, minmax(120px, 1fr)) auto;
    gap: 0.45rem;
    align-items: center;
    margin: 0 0 0.75rem;
}

.allocation-filter-bar label,
.allocation-filter-bar input,
.allocation-filter-bar select {
    min-width: 0;
    width: 100%;
    box-sizing: border-box;
}

.allocation-filter-bar input,
.allocation-filter-bar select {
    min-height: 2.1rem;
    padding: 0.35rem 0.55rem;
    font-size: 0.78rem;
}

.allocation-filter-clear {
    min-height: 2.1rem;
    padding: 0.3rem 0.55rem;
    font-size: 0.72rem;
    white-space: nowrap;
}

@media (max-width: 1100px) {
    .allocation-filter-bar {
        grid-template-columns: repeat(3, minmax(140px, 1fr));
    }
}

@media (max-width: 640px) {
    .allocation-filter-bar {
        grid-template-columns: 1fr;
    }
}

.timesheet-allocation-modal .modal-card__body {
    padding: 0.85rem 1.1rem 1.1rem;
}

.timesheet-allocation-modal form {
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    gap: 0.6rem 0.8rem;
}

.timesheet-allocation-modal label {
    min-width: 0;
    font-size: 0.8rem;
    line-height: 1.25;
}

.timesheet-allocation-modal input,
.timesheet-allocation-modal select {
    box-sizing: border-box;
    width: 100%;
    min-width: 0;
    min-height: 2.2rem;
    padding: 0.4rem 0.6rem;
    font-size: 0.82rem;
}

.timesheet-allocation-modal select {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.timesheet-allocation-modal .modal-card__actions {
    grid-column: 1 / -1;
    align-items: end;
    display: flex;
    gap: 0.45rem;
}

@media (max-width: 720px) {
    .timesheet-allocation-modal form {
        grid-template-columns: 1fr;
    }

    .timesheet-allocation-modal .modal-card__actions {
        grid-column: auto;
    }
}

@media (max-width: 640px) {
    .timesheet-allocation-modal {
        width: calc(100vw - 1rem);
        max-height: calc(100vh - 1rem);
    }
}

.metrics {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 0.6rem;
}

.metric {
    background: linear-gradient(160deg, #ffffff 0%, #f2f9ff 100%);
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 0.75rem;
    animation: rise-in 0.35s ease both;
}

.metric strong {
    display: block;
    font-size: 1.25rem;
    color: var(--plan-deep-blue);
}

.department-chart {
    display: grid;
    gap: 0.45rem;
}

.dept-row {
    display: grid;
    grid-template-columns: minmax(120px, 1fr) 2.4fr 40px;
    align-items: center;
    gap: 0.45rem;
}

.dept-label {
    color: var(--muted);
    font-size: 0.84rem;
}

.dept-bar-wrap {
    height: 10px;
    border-radius: 999px;
    background: #e7f2fb;
    overflow: hidden;
}

.dept-bar {
    height: 100%;
    border-radius: 999px;
    background: linear-gradient(90deg, var(--plan-blue), var(--plan-cyan));
}

.dept-count {
    text-align: right;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.toolbar {
    display: flex;
    gap: 0.6rem;
    margin-bottom: 0.7rem;
}

.toolbar input,
.toolbar select,
.todo-form input,
.reporting-filter select,
.reporting-filter input[type="date"],
.report-toolbar-actions select,
.agent-report-subhead select,
.group-form input,
.group-form select {
    min-height: 42px;
    padding: 0.62rem 0.75rem;
    border: 1px solid var(--field-border);
    border-radius: 12px;
    font: inherit;
    color: var(--ink);
    background: var(--field-fill);
    box-shadow: var(--field-shadow);
    transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.toolbar select,
.reporting-filter select,
.reporting-filter input[type="date"],
.report-toolbar-actions select,
.agent-report-subhead select,
.group-form select {
    background: var(--field-fill-select);
    border-color: var(--field-select-border);
    color: var(--field-select-text);
    font-weight: 700;
}

.toolbar input:hover,
.toolbar select:hover,
.todo-form input:hover,
.reporting-filter select:hover,
.report-toolbar-actions select:hover,
.agent-report-subhead select:hover,
.group-form input:hover,
.group-form select:hover {
    border-color: var(--field-border-hover);
    background: linear-gradient(180deg, #ffffff 0%, #ebf7ff 100%);
}

.toolbar select:hover,
.reporting-filter select:hover,
.report-toolbar-actions select:hover,
.agent-report-subhead select:hover,
.group-form select:hover {
    border-color: #2f9fda;
    background: linear-gradient(180deg, #f4fbff 0%, #bee7fb 100%);
}

.toolbar input:focus,
.toolbar select:focus,
.todo-form input:focus,
.reporting-filter select:focus,
.report-toolbar-actions select:focus,
.agent-report-subhead select:focus,
.group-form input:focus,
.group-form select:focus {
    outline: none;
    border-color: var(--field-border-focus);
    box-shadow: 0 0 0 4px var(--field-focus-ring), 0 8px 18px rgba(0, 127, 191, 0.08);
}

.top-nav {
    display: flex;
    align-items: center;
    gap: 1.15rem;
    position: fixed;
    top: var(--shell-header-height);
    left: 0;
    right: 0;
    min-height: var(--shell-nav-height);
    padding: 0.35rem 1.1rem;
    background: #f7fbfe;
    border-bottom: 1px solid #d7e6f1;
    box-shadow: none;
    overflow-x: auto;
    z-index: 85;
}

.top-nav a {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    text-decoration: none;
    color: #2f4f66;
    font-weight: 700;
    font-size: 0.98rem;
    letter-spacing: 0;
    padding: 0.35rem 0.15rem;
    border-radius: 0;
    border: 0;
    background: transparent;
    white-space: nowrap;
    flex: 0 0 auto;
    box-shadow: none;
    transition: color 0.12s ease;
}

.top-nav a.top-nav__home {
    min-width: auto;
    padding: 0.35rem 0.15rem;
    text-align: center;
}

.top-nav a:hover {
    color: var(--plan-deep-blue);
    background: transparent;
    border-color: transparent;
    box-shadow: none;
}

.top-nav a:active {
    transform: none;
}

.app-rail {
    position: fixed;
    left: 10px;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 12px);
    width: 56px;
    background: #eef1f4;
    border: 1px solid #d1d9e2;
    border-radius: 14px;
    padding: 8px 6px;
    display: grid;
    gap: 8px;
    z-index: 20;
}

.app-rail-item {
    width: 42px;
    height: 42px;
    border-radius: 10px;
    border: 1px solid transparent;
    display: grid;
    place-items: center;
    text-decoration: none;
    color: #2f475e;
    font-weight: 800;
    font-size: 0.92rem;
    background: transparent;
}

.app-rail-icon {
    font-size: 1.1rem;
    line-height: 1;
}

.app-rail-item:hover {
    background: #dde8f2;
}

.app-rail-item.active {
    background: #cfdbe8;
    border-color: #b7c7d8;
    color: #18334f;
}

.muted {
    color: var(--muted);
}

.user-chip {
    background: rgba(255, 255, 255, 0.18);
    border: 1px solid rgba(255, 255, 255, 0.3);
    padding: 0.35rem 0.65rem;
    border-radius: 999px;
    margin-bottom: 0.5rem;
}

.btn-link {
    color: #fff;
    text-decoration: none;
    font-weight: 700;
}

/* Light panels (workflow modal, attachment rows) - default .btn-link is white for hero only */
.modal-card .btn-link:not(.btn-link--header-nav),
.ticket-attachment-row .btn-link,
.card .actions > .btn-link {
    color: var(--plan-deep-blue);
    text-decoration: underline;
}

.modal-card button.btn-link:not(.btn-link--header-nav) {
    background: #e9f6ff;
    border: 1px solid #7eb8dc;
    box-shadow: none;
    text-decoration: underline;
}

.modal-card button.btn-link:not(.btn-link--header-nav):hover,
.modal-card button.btn-link:not(.btn-link--header-nav):focus-visible {
    background: #d4ecff;
    color: #003d6b;
    border-color: var(--plan-deep-blue);
    transform: none;
    box-shadow: none;
}

.modal-card .btn-link:not(.btn-link--header-nav):hover,
.ticket-attachment-row .btn-link:hover,
.card .actions > .btn-link:hover,
.btn-link--attachment:hover {
    color: #003d6b;
}

.btn-link--attachment {
    color: var(--plan-deep-blue);
    text-decoration: underline;
}

.btn-link--header-nav {
    display: inline-flex;
    align-items: center;
    color: var(--plan-deep-blue);
    background: #e9f6ff;
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 0.4rem 0.7rem;
    white-space: nowrap;
}

.btn-link--header-nav:hover {
    background: #d8efff;
}

.perm-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.55rem;
}

.perm-item {
    display: grid;
    grid-template-columns: auto 1fr;
    align-items: start;
    gap: 0.5rem;
    padding: 0.55rem;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #fbfeff;
}

.perm-item input {
    margin-top: 0.2rem;
}

.perm-item strong {
    color: var(--plan-deep-blue);
    font-size: 0.88rem;
}

.perm-item small {
    display: block;
    color: var(--muted);
    font-size: 0.78rem;
    margin-top: 0.2rem;
    line-height: 1.35;
}

.analysis-grid {
    display: grid;
    gap: 0.8rem;
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.analysis-card {
    border: 1px solid var(--line);
    border-radius: 14px;
    padding: 0.9rem;
    background: linear-gradient(180deg, #ffffff 0%, #f4fbff 100%);
    box-shadow: inset 0 1px 0 rgba(255, 255, 255, 0.8);
}

.analysis-card strong {
    display: block;
    color: var(--plan-deep-blue);
    font-size: 1.06rem;
    margin-bottom: 0.35rem;
}

.analysis-card p {
    margin: 0;
    color: var(--muted);
    line-height: 1.45;
}

.analysis-label {
    display: inline-block;
    margin-bottom: 0.45rem;
    padding: 0.18rem 0.48rem;
    border-radius: 999px;
    background: #e5f5ff;
    color: var(--plan-deep-blue);
    font-size: 0.75rem;
    font-weight: 700;
    letter-spacing: 0.4px;
    text-transform: uppercase;
}

.analysis-card.emphasis {
    background: linear-gradient(135deg, #fffbe8 0%, #eef9ff 100%);
    border-color: #cfe6f6;
}

.section-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    margin-bottom: 1rem;
}

.entity-page-header {
    margin-bottom: 1.2rem;
}

.entity-page-eyebrow {
    color: var(--plan-blue);
    margin-bottom: 0.4rem;
}

.entity-page-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    justify-content: flex-end;
}

.routing-rules-title-row {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    flex-wrap: wrap;
}

.routing-rules-title-row h2,
.routing-rules-title-row h4 {
    margin: 0;
}

.routing-rules-modal .routing-rules-help-panel.catalog-modal-lead {
    margin: 0 0 1rem;
    max-width: none;
}

.routing-rules-help-toggle {
    width: 1.7rem;
    height: 1.7rem;
    min-width: 1.7rem;
    border-radius: 999px;
    border: 1px solid rgba(0, 91, 159, 0.2);
    background: #eef8ff;
    color: var(--plan-deep-blue);
    font-weight: 800;
    line-height: 1;
    padding: 0;
    box-shadow: none;
}

.routing-rules-help-toggle:hover,
.routing-rules-help-toggle:focus-visible {
    background: #d8efff;
    border-color: rgba(0, 91, 159, 0.38);
}

.routing-rules-help-panel {
    margin-top: 0.75rem;
    max-width: 58rem;
    padding: 0.8rem 0.95rem;
    border-radius: 10px;
    border: 1px solid #d5e7f4;
    background: #f7fbfe;
    line-height: 1.5;
}

.routing-rules-page {
    min-width: 0;
    overflow-x: auto;
}

.routing-rules-page > .entity-page-header {
    position: relative;
    z-index: 1;
    gap: 1rem;
    align-items: center;
}

.routing-rules-page .entity-page-actions {
    flex-shrink: 0;
    align-items: center;
}

.routing-rules-add-btn,
#openRoutingRuleModalBtn.routing-rules-add-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    padding: 0.55rem 1.05rem;
    border-radius: 10px;
    border: 1px solid var(--plan-deep-blue, #005b9f);
    background: var(--plan-deep-blue, #005b9f);
    color: #ffffff;
    font-size: 0.92rem;
    font-weight: 700;
    box-shadow: 0 8px 18px rgba(0, 91, 159, 0.22);
    white-space: nowrap;
}

.routing-rules-add-btn:hover,
#openRoutingRuleModalBtn.routing-rules-add-btn:hover {
    background: var(--plan-blue, #007fbf);
    border-color: var(--plan-blue, #007fbf);
    color: #ffffff;
}

.routing-rules-toolbar {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 1rem;
    flex-wrap: wrap;
    margin: 0 0 1rem;
}

.routing-rules-toolbar__dept {
    display: grid;
    gap: 0.35rem;
    min-width: min(100%, 22rem);
    font-weight: 700;
    color: var(--brand-dark);
}

.routing-rules-toolbar__dept select {
    width: 100%;
}

.routing-rules-toolbar__search {
    flex: 1 1 16rem;
    min-width: min(100%, 16rem);
    max-width: 28rem;
}

.routing-rules-toolbar__search input {
    width: 100%;
    padding: 0.55rem 0.8rem;
    border: 1px solid #b9d7e9;
    border-radius: 10px;
    background: #ffffff;
    color: var(--brand-dark);
    font-size: 0.92rem;
}

.routing-rules-toolbar__search input:focus {
    outline: 2px solid rgba(0, 127, 191, 0.25);
    border-color: var(--plan-blue, #007fbf);
}

.routing-rules-toolbar__dept-label,
.routing-rules-toolbar__count {
    margin: 0;
}

.routing-rules-table-wrap {
    min-width: 0;
    max-width: 100%;
    overflow-x: auto;
}

.routing-rules-table {
    width: 100%;
}

.routing-rules-row-actions {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex-wrap: wrap;
    justify-content: flex-end;
}

.routing-rules-row-actions form {
    margin: 0;
}

.routing-rules-edit-btn {
    box-shadow: none;
    background: #eef8ff;
    color: var(--plan-deep-blue);
    border: 1px solid rgba(0, 91, 159, 0.22);
}

.routing-rules-edit-btn:hover {
    background: #d8efff;
}

.routing-rules-empty {
    margin: 0.25rem 0 0;
}

.routing-rules-modal {
    width: min(760px, 100%);
}

.entity-inline-link {
    color: var(--plan-deep-blue);
    text-decoration: none;
    font-weight: 700;
}

.entity-inline-link:hover {
    color: var(--plan-blue);
}

.entity-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    grid-auto-rows: 1fr;
    gap: 1rem;
}

.entity-section + .entity-section {
    margin-top: 1.4rem;
}

.entity-section__header {
    margin-bottom: 0.9rem;
}

.entity-section__title {
    margin-bottom: 0.25rem;
}

.entity-section__copy {
    margin: 0;
}

.entity-card {
    display: grid;
    gap: 1rem;
    height: 100%;
    min-height: 240px;
    padding: 1.3rem;
    border-radius: 20px;
    border: 1px solid rgba(0, 91, 159, 0.08);
    background: linear-gradient(180deg, rgba(255, 255, 255, 0.98) 0%, rgba(245, 251, 255, 0.94) 100%);
    box-shadow: 0 18px 35px rgba(11, 67, 104, 0.1);
}

.entity-card__icon {
    width: 64px;
    height: 64px;
    display: grid;
    place-items: center;
    border-radius: 18px;
    font-size: 1.8rem;
    color: #1769ff;
    background: linear-gradient(180deg, #dfeaff 0%, #eef5ff 100%);
}

.entity-card__title {
    margin: 0;
    color: #16324d;
    font-size: 1.1rem;
}

.entity-card__title-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
}

.entity-card__description {
    margin: 0.45rem 0 0;
    color: var(--muted);
    line-height: 1.45;
}

.entity-card__state {
    display: inline-flex;
    align-items: center;
    padding: 0.2rem 0.5rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    white-space: nowrap;
}

.entity-card__state--live {
    background: #e3f8ee;
    color: #0a5c2e;
}

.entity-card__state--planned {
    background: #fff2d6;
    color: #8f5b00;
}

.entity-card__meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.8rem;
    margin-top: auto;
    color: var(--muted);
}

.entity-card__count {
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.entity-card__link {
    color: #1769ff;
    text-decoration: none;
    font-weight: 700;
}

.entity-card__link:hover {
    color: var(--plan-deep-blue);
}

.entity-card__link--disabled {
    color: #8a98a5;
    cursor: default;
}

.sla-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 0.85rem;
    align-items: end;
}

.sla-toolbar label {
    flex: 1 1 320px;
}

.sla-hours-grid {
    display: grid;
    gap: 0.75rem;
}

.sla-hours-row {
    display: grid;
    grid-template-columns: minmax(120px, 0.8fr) minmax(140px, 1fr) minmax(110px, 0.8fr) minmax(110px, 0.8fr);
    gap: 0.8rem;
    align-items: end;
    padding: 0.9rem;
    border: 1px solid var(--line);
    border-radius: 14px;
    background: #fbfeff;
}

.sla-hours-row__day {
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.sla-hours-row__toggle {
    margin: 0;
}

.sla-holiday-layout {
    align-items: start;
}

.info-banner {
    margin: 0.9rem 0 1rem;
    padding: 0.85rem 1rem;
    border: 1px solid #bcdff4;
    border-radius: 12px;
    background: linear-gradient(180deg, #eef8ff 0%, #f9fcff 100%);
    color: var(--plan-deep-blue);
    line-height: 1.5;
}

.requester-new-ticket-title-row {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    min-width: 0;
}

.requester-sla-note {
    position: relative;
    margin: 0;
    flex: 0 0 auto;
}

.requester-new-ticket-modal .requester-sla-banner {
    position: absolute;
    left: 0;
    top: calc(100% + 0.45rem);
    z-index: 8;
    width: min(28rem, calc(100vw - 3rem));
    margin: 0;
    box-shadow: 0 10px 24px rgba(11, 67, 104, 0.14);
}

.requester-sla-note__toggle {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 1.55rem;
    height: 1.55rem;
    border: 1px solid #8ec4e4;
    border-radius: 999px;
    background: #e8f5ff;
    color: var(--plan-deep-blue);
    font-size: 0.95rem;
    font-weight: 800;
    line-height: 1;
    cursor: pointer;
    list-style: none;
}

.requester-sla-note__toggle::-webkit-details-marker {
    display: none;
}

.requester-sla-note__toggle::marker {
    content: '';
}

.requester-sla-note[open] .requester-sla-note__toggle {
    background: #d7eeff;
    border-color: #6eb0d8;
}

.requester-sla-banner {
    width: 100%;
    margin: 0.55rem 0 0;
    font-size: 0.92rem;
}

.requester-new-ticket-modal .grid-2 {
    gap: 1rem 1.1rem;
}

.requester-new-ticket-modal label {
    gap: 0.4rem;
    color: #3d5266;
    font-size: 0.88rem;
    font-weight: 700;
}

.requester-new-ticket-modal label input,
.requester-new-ticket-modal label textarea,
.requester-new-ticket-modal label select {
    min-height: 46px;
    padding: 0.72rem 0.85rem;
    border: 1.5px solid #b7c2ce;
    border-radius: 12px;
    background: linear-gradient(180deg, #ffffff 0%, #f3f5f8 100%);
    color: var(--ink);
    font-family: inherit;
    font-size: 0.88rem;
    font-weight: 650;
    line-height: normal;
    box-shadow: inset 0 1px 2px rgba(18, 50, 74, 0.03);
    transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.requester-new-ticket-modal label select,
.requester-new-ticket-modal label select option {
    font-family: inherit;
    font-size: 0.88rem;
    font-weight: 650;
    color: var(--ink);
}

.requester-new-ticket-modal .staff-combobox__input {
    width: 100%;
    min-height: 46px;
    padding: 0.72rem 2.2rem 0.72rem 0.85rem;
    border: 1.5px solid #b7c2ce;
    border-radius: 12px;
    background: linear-gradient(180deg, #ffffff 0%, #f3f5f8 100%);
    color: var(--ink);
    font-family: inherit;
    font-size: 0.88rem;
    font-weight: 650;
    line-height: normal;
    box-shadow: inset 0 1px 2px rgba(18, 50, 74, 0.03);
    transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.requester-new-ticket-modal .staff-combobox__option,
.requester-new-ticket-modal .staff-combobox__name,
.requester-new-ticket-modal .staff-combobox__empty,
.requester-new-ticket-modal .catalog-combobox .staff-combobox__option,
.requester-new-ticket-modal .catalog-combobox .staff-combobox__name,
.requester-new-ticket-modal .catalog-combobox .staff-combobox__empty {
    font-family: inherit;
    font-size: 0.88rem;
    font-weight: 650;
    color: var(--ink);
}

.requester-new-ticket-modal .staff-combobox__meta {
    font-size: 0.8rem;
    font-weight: 600;
}

.requester-new-ticket-modal label textarea {
    min-height: 136px;
    resize: vertical;
    line-height: 1.5;
}

.requester-new-ticket-modal label input::placeholder,
.requester-new-ticket-modal label textarea::placeholder,
.requester-new-ticket-modal .staff-combobox__input::placeholder {
    color: #8494a5;
}

/* Required + still empty: warm amber so it stands out from optional blue-grey */
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) {
    color: #9a4d0a;
}

.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) input,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) textarea,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) select,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) .staff-combobox__input {
    border-color: #e29a2d;
    background: linear-gradient(180deg, #fffdf8 0%, #fff1df 100%);
    box-shadow: inset 3px 0 0 #e29a2d, inset 0 1px 2px rgba(154, 77, 10, 0.04);
}

.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) input:hover,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) textarea:hover,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) select:hover,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) .staff-combobox__input:hover {
    border-color: #d48612;
    background: linear-gradient(180deg, #ffffff 0%, #ffe8c8 100%);
}

/* Filled values: mint green confirmation */
.requester-new-ticket-modal label.requester-field--filled {
    color: #176b47;
}

.requester-new-ticket-modal label.requester-field--filled input,
.requester-new-ticket-modal label.requester-field--filled textarea,
.requester-new-ticket-modal label.requester-field--filled select,
.requester-new-ticket-modal label.requester-field--filled .staff-combobox__input,
.requester-new-ticket-modal label input.is-filled,
.requester-new-ticket-modal label textarea.is-filled,
.requester-new-ticket-modal label select.is-filled,
.requester-new-ticket-modal .staff-combobox__input.is-filled {
    border-color: #2f9e6b;
    background: linear-gradient(180deg, #ffffff 0%, #e5f8ee 100%);
    box-shadow: inset 3px 0 0 #2f9e6b, inset 0 1px 2px rgba(23, 107, 71, 0.04);
}

.requester-new-ticket-modal label.requester-field--filled input:hover,
.requester-new-ticket-modal label.requester-field--filled textarea:hover,
.requester-new-ticket-modal label.requester-field--filled select:hover,
.requester-new-ticket-modal label.requester-field--filled .staff-combobox__input:hover {
    border-color: #248556;
    background: linear-gradient(180deg, #ffffff 0%, #d8f3e4 100%);
}

.requester-new-ticket-modal label input:hover,
.requester-new-ticket-modal label textarea:hover,
.requester-new-ticket-modal label select:hover,
.requester-new-ticket-modal .staff-combobox__input:hover {
    border-color: #8fa0b2;
    background: linear-gradient(180deg, #ffffff 0%, #ebeef2 100%);
}

.requester-new-ticket-modal label input:focus,
.requester-new-ticket-modal label textarea:focus,
.requester-new-ticket-modal label select:focus,
.requester-new-ticket-modal .staff-combobox__input:focus {
    outline: none;
    border-color: #4f7cac;
    box-shadow: 0 0 0 4px rgba(79, 124, 172, 0.2);
}

.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) input:focus,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) textarea:focus,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) select:focus,
.requester-new-ticket-modal label.requester-field-required:not(.requester-field--filled) .staff-combobox__input:focus {
    border-color: #d48612;
    box-shadow: 0 0 0 4px rgba(226, 154, 45, 0.28), inset 3px 0 0 #e29a2d;
}

.requester-new-ticket-modal label.requester-field--filled input:focus,
.requester-new-ticket-modal label.requester-field--filled textarea:focus,
.requester-new-ticket-modal label.requester-field--filled select:focus,
.requester-new-ticket-modal label.requester-field--filled .staff-combobox__input:focus {
    border-color: #2f9e6b;
    box-shadow: 0 0 0 4px rgba(47, 158, 107, 0.24), inset 3px 0 0 #2f9e6b;
}

.requester-new-ticket-modal label input:disabled,
.requester-new-ticket-modal label textarea:disabled,
.requester-new-ticket-modal label select:disabled,
.requester-new-ticket-modal .staff-combobox__input:disabled,
.requester-new-ticket-modal #selfRequesterDetails {
    background: linear-gradient(180deg, #f1f4f7 0%, #e4e9ef 100%);
    color: #516579;
    border-color: #c5ced8;
    font-weight: 600;
    box-shadow: none;
}

.requester-new-ticket-modal input[type="file"] {
    min-height: 0;
    padding: 0.65rem 0.75rem;
    background: linear-gradient(180deg, #ffffff 0%, #f3f5f8 100%);
}

.requester-new-ticket-modal .checkbox {
    margin-top: 1rem;
}

.requester-new-ticket-modal button[type="submit"] {
    margin-top: 0.2rem;
    min-width: 168px;
}

.requester-new-request-form label.requester-field-required,
.requester-new-request-form .requester-category-panel label.requester-field-required {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    column-gap: 0.18rem;
    row-gap: 0.4rem;
}

.requester-new-request-form label.requester-field-required::before {
    content: '*';
    color: #c2410c;
    margin-left: 0.12rem;
    margin-right: 0;
    font-weight: 800;
    order: 2;
}

.requester-new-request-form label.requester-field-required.requester-field--filled::before {
    color: #2f9e6b;
}

.requester-new-request-form label.requester-field-required > * {
    order: 3;
    flex: 1 1 100%;
    width: 100%;
    min-width: 0;
}

.requester-new-request-split {
    display: grid;
    grid-template-columns: minmax(220px, 1fr) minmax(260px, 1.2fr);
    gap: 1rem 1.25rem;
    margin: 1rem 0;
}

.requester-attachment-panel__label,
.requester-category-panel label {
    display: grid;
    gap: 0.4rem;
    color: #35556f;
    font-size: 0.88rem;
    font-weight: 700;
}

.requester-attachment-panel__box {
    min-height: 148px;
    border: 1.5px solid #b7c2ce;
    border-radius: 12px;
    background: linear-gradient(180deg, #ffffff 0%, #f3f5f8 100%);
    padding: 1rem;
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    gap: 0.75rem;
    transition: border-color 0.18s ease, background 0.18s ease, box-shadow 0.18s ease;
}

.requester-attachment-panel__box--required {
    border-color: #e29a2d;
    background: linear-gradient(180deg, #fffdf8 0%, #fff1df 100%);
    box-shadow: inset 3px 0 0 #e29a2d;
}

.requester-attachment-panel__box--filled {
    border-color: #2f9e6b;
    background: linear-gradient(180deg, #ffffff 0%, #e5f8ee 100%);
    box-shadow: inset 3px 0 0 #2f9e6b;
}

.requester-attachment-guidance {
    margin: 0;
    padding: 0.65rem 0.75rem;
    border-radius: 10px;
    border: 1px solid #f5c2c7;
    background: #fde8ea;
    color: #b42318;
    font-size: 0.84rem;
    font-weight: 600;
    line-height: 1.4;
}

.requester-attach-link {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    color: #1d7fc4;
    font-weight: 700;
    cursor: pointer;
}

.requester-attachment-hint,
.pending-upload-hint {
    margin: 0;
    font-size: 0.78rem;
}

.pending-upload-files,
.requester-pending-files {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
}

.pending-upload-file,
.requester-pending-file {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.45rem 0.6rem;
    border: 1px solid #d5e2ee;
    border-radius: 8px;
    background: #fff;
}

.pending-upload-file__name,
.requester-pending-file__name {
    min-width: 0;
    font-size: 0.84rem;
    font-weight: 600;
    color: var(--plan-deep-blue);
    word-break: break-word;
}

.pending-upload-file__meta,
.requester-pending-file__meta {
    font-weight: 500;
    color: var(--muted);
}

.pending-upload-file__remove,
.requester-pending-file__remove {
    flex: 0 0 auto;
    border: 0;
    background: transparent;
    color: #b42318;
    font-size: 0.78rem;
    font-weight: 700;
    cursor: pointer;
    padding: 0.15rem 0.25rem;
}

.requester-attachment-panel__box.is-dragover {
    border-color: #1d7fc4;
    background: linear-gradient(180deg, #f4fbff 0%, #e7f4fc 100%);
}

.requester-meta-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem 0.85rem;
    margin: 0.75rem 0 1rem;
}

.requester-advanced-services {
    flex: 1 1 220px;
    min-width: 0;
    margin: 0;
    padding: 0.55rem 0.85rem;
    border: 1px dashed #b7d3e6;
    border-radius: 10px;
    background: #f7fbfe;
}

.requester-advanced-services[open] {
    flex: 1 1 100%;
}

.requester-advanced-services > summary {
    cursor: pointer;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.requester-service-lines {
    display: grid;
    gap: 0.75rem;
    margin: 0.35rem 0 0.85rem;
}

.requester-service-lines__head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.requester-service-lines__title {
    margin: 0;
    font-size: 1rem;
    color: var(--plan-deep-blue);
}

.requester-service-lines__hint {
    margin: 0.2rem 0 0;
    font-size: 0.86rem;
}

.requester-service-line {
    padding: 0.85rem;
    border: 1px solid var(--line);
    background: #f8fcff;
}

.requester-service-line__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.55rem;
}

.requester-service-line__label {
    font-weight: 700;
    color: var(--plan-deep-blue);
    margin-bottom: 0.45rem;
}

.requester-service-line--extra .requester-service-line__label {
    margin-bottom: 0;
}

.requester-extra-service-lines {
    display: grid;
    gap: 0.75rem;
}

.split-services-section {
    margin-top: 1rem;
    padding-top: 0.25rem;
}

.kb-resolution-help-wrap {
    display: flex;
    align-items: flex-start;
    gap: 0.45rem;
}

.split-services-help-panel {
    margin: 0.5rem 0 0.75rem;
}

.process-stage__hint-wrap {
    display: flex;
    align-items: flex-start;
    gap: 0.45rem;
    margin-top: 0.35rem;
}

.process-stage__hint-wrap .process-stage__hint {
    margin: 0;
    flex: 1 1 auto;
    min-width: 0;
}

.process-stage__hint-wrap .process-stage__hint[hidden],
.process-stage-active-hint-wrap [data-process-stage-hint-panel][hidden],
.process-compact-advice-wrap [data-process-stage-hint-panel][hidden] {
    display: none !important;
}

.split-services-prompt {
    margin: 0.65rem 0;
    padding: 0.85rem 1rem;
    border: 1px solid #9ec9e6;
    border-radius: 12px;
    background: #eef7fc;
}

.split-services-prompt__question {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    margin: 0;
}

.split-services-detect-toggle {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 1.35rem;
    height: 1.35rem;
    padding: 0;
    border: 1px solid #2f6f9f;
    border-radius: 999px;
    background: #fff;
    color: #2f6f9f;
    font-weight: 700;
    font-size: 0.85rem;
    line-height: 1;
    cursor: pointer;
}

.split-services-detect-toggle:hover,
.split-services-detect-toggle[aria-expanded="true"] {
    background: #2f6f9f;
    color: #fff;
}

.split-services-panel {
    margin-top: 0.5rem;
    padding: 0.85rem;
    border: 1px solid var(--line);
    border-radius: 12px;
    background: #f8fcff;
}

.split-service-lines {
    display: grid;
    gap: 0.65rem;
}

.split-service-line {
    padding: 0.65rem;
    border: 1px solid #d2e7f4;
    border-radius: 10px;
    background: #fff;
}

.split-service-line__head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.45rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.requester-category-panel {
    display: grid;
    gap: 1rem;
}

.requester-category-panel .staff-combobox__list {
    z-index: 81;
}

.requester-category-panel .staff-combobox--open {
    z-index: 90;
}

.requester-tags-sensitivity-row {
    display: flex;
    flex: 1 1 320px;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.55rem 0.85rem;
    margin: 0;
    min-width: 0;
}

.requester-tags-sensitivity-row label,
.requester-new-ticket-modal .requester-tags-sensitivity-row label.requester-field--inline {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    align-items: center;
    gap: 0.45rem 0.55rem;
    flex: 1 1 140px;
    min-width: 0;
    font-size: 0.82rem;
}

.requester-tags-sensitivity-row label:first-child {
    flex: 1.2 1 160px;
}

.requester-tags-sensitivity-row label:nth-child(2) {
    flex: 0.8 1 140px;
}

.requester-tags-sensitivity-row label:last-child {
    flex: 0.7 1 120px;
}

.requester-tags-sensitivity-row label input,
.requester-tags-sensitivity-row label select {
    min-height: 38px;
    min-width: 0;
    width: 100%;
    padding: 0.45rem 0.7rem;
    font-family: inherit;
    font-size: 0.88rem;
    font-weight: 650;
    color: var(--ink);
}

.requester-new-request-actions {
    justify-content: space-between;
}

.requester-new-request-actions .btn-outline {
    background: #fff;
    color: #1d7fc4;
    border: 1px solid #63b6e0;
    box-shadow: none;
}

.requester-new-request-actions button[type="submit"]:disabled {
    opacity: 0.55;
    cursor: not-allowed;
}

.requester-rate-btn--done {
    padding: 0.22rem 0.62rem;
    font-size: 0.74rem;
    line-height: 1.2;
    border-radius: 999px;
    box-shadow: none;
    white-space: nowrap;
}

.requester-rate-btn--done:hover {
    transform: none;
    box-shadow: none;
}

.requester-rate-btn__mark {
    font-weight: 650;
    opacity: 0.88;
    margin-right: 0.32em;
}

.requester-rate-btn--good {
    background: #14855f;
}

.requester-rate-btn--good:hover {
    background: #0f6b4c;
}

.requester-rate-btn--average {
    background: #c47a12;
}

.requester-rate-btn--average:hover {
    background: #a5640e;
}

.requester-rate-btn--poor {
    background: #c0392b;
}

.requester-rate-btn--poor:hover {
    background: #9b2c21;
}

@media (max-width: 760px) {
    .requester-new-request-split {
        grid-template-columns: 1fr;
    }

    .requester-meta-row {
        flex-direction: column;
        align-items: stretch;
    }

    .requester-tags-sensitivity-row {
        flex-direction: column;
        align-items: stretch;
    }

    .requester-tags-sensitivity-row label,
    .requester-new-ticket-modal .requester-tags-sensitivity-row label.requester-field--inline {
        flex: 1 1 auto;
    }
}

.requester-attachment-panel__box.is-invalid {
    border-color: #d9480f;
    box-shadow: 0 0 0 4px rgba(217, 72, 15, 0.12);
}

.requester-attachment-error {
    margin: 0;
    padding: 0.55rem 0.7rem;
    border-radius: 8px;
    border: 1px solid #f5c2c7;
    background: #fde8ea;
    color: #b42318;
    font-size: 0.82rem;
    font-weight: 600;
    line-height: 1.35;
}

.field-invalid {
    border-color: #d9480f !important;
    box-shadow: 0 0 0 4px rgba(217, 72, 15, 0.12) !important;
}

.entity-filter-links {
    display: flex;
    flex-wrap: wrap;
    gap: 0.55rem;
    margin-bottom: 1rem;
}

.entity-filter-link {
    padding: 0.45rem 0.75rem;
    border-radius: 999px;
    border: 1px solid var(--line);
    background: #f6fbff;
    color: var(--plan-deep-blue);
    text-decoration: none;
    font-weight: 700;
}

.entity-filter-link:hover,
.entity-filter-link.active {
    background: #dff2ff;
    border-color: #b9dcf3;
}

.catalog-row-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.45rem;
}

.ticket-panel-details {
    margin-top: 16px;
    border: 1px solid #c5dce8;
    border-radius: 12px;
    background: #f8fcff;
    overflow: hidden;
    padding: 0.75rem 0.95rem 0.85rem;
}

.ticket-panel-details__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.ticket-panel-details__title {
    margin: 0;
    font-size: 1rem;
    color: var(--plan-deep-blue);
}

.ticket-panel-details__meta {
    font-size: 0.82rem;
    font-weight: 600;
}

.ticket-panel-details__toggle {
    margin-top: 0.45rem;
    padding: 0;
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--plan-blue);
}

.ticket-panel-details__toggle:hover {
    color: var(--plan-deep-blue);
    text-decoration: underline;
}

.ticket-panel-details__body {
    margin-top: 0.65rem;
    padding-top: 0.65rem;
    border-top: 1px solid #d4e8f4;
    background: #fff;
    border-radius: 10px;
    padding: 0.65rem 0.75rem;
}

.ticket-panel-details__body[hidden] {
    display: none !important;
}

.ticket-panel-details__toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.65rem 1rem;
    margin-top: 0.35rem;
}

.ticket-panel-details__toolbar .ticket-panel-details__toggle {
    margin-top: 0;
}

.ticket-panel-details__audit-link {
    font-size: 0.88rem;
    font-weight: 600;
}

.ticket-panel-details.is-open .ticket-panel-details__body {
    display: block;
}

/* ── Freshdesk-style dashboard layout ─────────────────────── */
.dashboard-shell {
    display: grid;
    /* minmax(0, 1fr) keeps wide tables inside dash-main instead of
       expanding the page under the fixed left app-rail. */
    grid-template-columns: 236px minmax(0, 1fr);
    gap: 0.85rem;
    align-items: start;
    min-width: 0;
    width: 100%;
}

.dashboard-shell--no-sidebar {
    grid-template-columns: minmax(0, 1fr);
}

.dashboard-shell--no-sidebar .reporting-top__main {
    padding-right: 10.5rem;
}

@media (max-width: 720px) {
    .dashboard-shell--no-sidebar .reporting-top__main {
        padding-right: 0;
    }
}

/* Shown on staff pages without the dashboard sidebar */
.page-corner-actions {
    position: fixed;
    right: 1.25rem;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 0.85rem);
    z-index: 35;
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: 0.5rem;
    max-width: calc(100vw - 2.5rem);
}

.go-to-dashboard-btn {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.5rem 1rem;
    border-radius: 999px;
    border: 1px solid rgba(111, 211, 245, 0.45);
    background: var(--plan-nav-bg, linear-gradient(165deg, var(--plan-deep-blue) 0%, var(--plan-blue) 100%));
    color: var(--plan-nav-text, #fff);
    font-size: 0.88rem;
    font-weight: 700;
    text-decoration: none;
    box-shadow: 0 6px 18px rgba(0, 91, 159, 0.22);
    transition: transform 0.15s ease, box-shadow 0.15s ease;
    white-space: nowrap;
}

body.has-page-corner-actions .layout > .card.full-width:first-child h1,
body.has-page-corner-actions .layout > .card.full-width:first-child h2 {
    padding-right: 11.5rem;
}

body.has-new-ticket-shortcut .layout > .card.full-width:first-child h1,
body.has-new-ticket-shortcut .layout > .card.full-width:first-child h2 {
    padding-right: 20rem;
}

.go-to-dashboard-btn:hover {
    color: #fff;
    transform: translateY(-1px);
    box-shadow: 0 8px 22px rgba(0, 91, 159, 0.28);
    border-color: var(--plan-yellow);
}

.go-to-dashboard-btn:focus-visible {
    outline: 2px solid var(--plan-yellow);
    outline-offset: 2px;
}

@media (max-width: 720px) {
    .page-corner-actions {
        right: 0.75rem;
        max-width: calc(100vw - 1.5rem);
    }

    .go-to-dashboard-btn {
        padding: 0.45rem 0.75rem;
        font-size: 0.8rem;
    }

    body.has-page-corner-actions .layout > .card.full-width:first-child h1,
    body.has-page-corner-actions .layout > .card.full-width:first-child h2,
    body.has-new-ticket-shortcut .layout > .card.full-width:first-child h1,
    body.has-new-ticket-shortcut .layout > .card.full-width:first-child h2 {
        padding-right: 0;
        padding-top: 2.6rem;
    }
}

.dash-sidebar {
    position: sticky;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 1rem);
    z-index: 15;
    max-width: 100%;
}

/* Grouped nav (Overview / Tickets / Manage / Settings) - Plan International palette */
.dash-sidebar--nav {
    background: var(--plan-nav-bg);
    border: 1px solid rgba(111, 211, 245, 0.35);
    box-shadow: 0 8px 24px rgba(0, 91, 159, 0.18);
    padding: 0.55rem 0.4rem;
    color: var(--plan-nav-text);
}

.dash-sidebar--nav .dash-nav {
    display: grid;
    gap: 0.55rem;
}

.dash-nav-section-label {
    margin: 0 0 0.2rem 0.4rem;
    font-size: 0.7rem;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--plan-nav-muted);
}

.dash-nav-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 0.08rem;
}

.dash-nav-item a,
.dash-nav-group-btn {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    width: 100%;
    padding: 0.42rem 0.52rem;
    border-radius: 8px;
    border: 1px solid transparent;
    text-decoration: none;
    color: var(--plan-nav-text);
    font-size: 0.98rem;
    background: none;
    font-family: inherit;
    cursor: pointer;
    text-align: left;
    transition: background 0.15s, border-color 0.15s, box-shadow 0.15s;
}

.dash-nav-item a:hover,
.dash-nav-group-btn:hover {
    background: var(--plan-nav-hover);
    border-color: rgba(111, 211, 245, 0.25);
}

.dash-nav-item.active a,
.dash-nav-group.open > .dash-nav-group-btn {
    background: var(--plan-nav-active-bg);
    border-color: var(--plan-nav-active-border);
    font-weight: 700;
    box-shadow: inset 3px 0 0 var(--plan-yellow);
}

.dash-nav-group.open > .dash-nav-group-btn {
    color: var(--plan-nav-text);
}

.dash-nav-icon {
    width: 1.2rem;
    text-align: center;
    flex-shrink: 0;
    font-size: 1rem;
}

.dash-nav-label {
    flex: 1;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.dash-nav-label-sub {
    font-size: 0.78em;
    font-weight: 600;
    opacity: 0.88;
}

.ticket-list-context-banner {
    margin: 0 0 1rem;
    padding: 0.85rem 1rem;
    border-radius: 12px;
    border: 1px solid #f0c878;
    background: linear-gradient(135deg, #fff9e8 0%, #fff4d6 100%);
}

.ticket-list-context-banner--escalations {
    border-color: #e8b84a;
}

.ticket-list-context-banner--queue {
    border-color: #94a3b8;
}

.ticket-queue-scope-select {
    min-width: 11rem;
    font-weight: 600;
}

.ticket-list-context-banner__title {
    margin: 0 0 0.35rem;
    font-size: 0.8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #7a4e00;
}

.ticket-list-context-banner__text {
    margin: 0 0 0.45rem;
    color: #3d2e10;
    line-height: 1.5;
    font-size: 0.92rem;
}

.ticket-list-context-banner__hint {
    margin: 0 0 0.55rem;
    font-size: 0.85rem;
    line-height: 1.45;
}

.ticket-list-context-banner__hint a {
    color: var(--plan-blue);
    font-weight: 600;
}

.ticket-list-context-banner__clear {
    display: inline-block;
    font-size: 0.86rem;
    font-weight: 600;
    color: var(--plan-deep-blue);
    text-decoration: none;
}

.ticket-list-context-banner__clear:hover {
    text-decoration: underline;
}

.ticket-escalation-badge {
    display: inline-block;
    min-width: 2rem;
    padding: 0.15rem 0.45rem;
    border-radius: 999px;
    font-size: 0.8rem;
    font-weight: 700;
    text-align: center;
    font-variant-numeric: tabular-nums;
}

.ticket-escalation-badge--normal {
    background: #eef3f8;
    color: #5b6c7d;
    border: 1px solid #d4e0ea;
}

.ticket-escalation-badge--escalated {
    background: #ffe8dc;
    color: #9b3b1c;
    border: 1px solid #f0b090;
}

.dash-nav-badge {
    flex-shrink: 0;
    min-width: 1.2rem;
    padding: 0.06rem 0.38rem;
    border-radius: 999px;
    font-size: 0.74rem;
    font-weight: 700;
    text-align: center;
    background: rgba(255, 255, 255, 0.2);
    color: var(--plan-nav-text);
    border: 1px solid rgba(111, 211, 245, 0.35);
}

.dash-nav-badge--alert {
    background: var(--plan-yellow);
    color: var(--plan-deep-blue);
    border-color: rgba(255, 209, 0, 0.6);
}

.dash-nav-group {
    list-style: none;
}

.dash-nav-chevron {
    font-size: 0.85rem;
    opacity: 0.7;
    transition: transform 0.2s;
}

.dash-nav-group.open .dash-nav-chevron {
    transform: rotate(90deg);
}

.dash-nav-sublist {
    display: none;
    list-style: none;
    margin: 0.12rem 0 0 0;
    padding: 0 0 0 1.35rem;
    gap: 0.06rem;
}

.dash-nav-group.open .dash-nav-sublist {
    display: grid;
}

.dash-nav-subitem a {
    display: block;
    padding: 0.32rem 0.45rem;
    border-radius: 6px;
    color: rgba(214, 242, 255, 0.92);
    text-decoration: none;
    font-size: 0.88rem;
}

.dash-nav-subitem a:hover {
    background: var(--plan-nav-hover);
    color: var(--plan-nav-text);
}

.dash-nav-subitem.active a {
    color: var(--plan-nav-text);
    font-weight: 700;
    background: var(--plan-nav-active-bg);
    box-shadow: inset 2px 0 0 var(--plan-yellow);
}

.dash-sidebar h2 {
    font-size: 0.82rem;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    color: var(--muted);
    margin-bottom: 0.6rem;
}

.dash-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 0.2rem;
}

.dash-list li {
    padding: 0.55rem 0.75rem;
    border-radius: 8px;
    color: #2a4a6b;
    font-size: 0.95rem;
    cursor: pointer;
    border: 1px solid transparent;
    transition: background 0.15s;
}

.dash-list li:hover {
    background: #f0f8ff;
}

.dash-list li.active {
    background: #e6f4ff;
    border-color: #c5dff5;
    color: var(--plan-deep-blue);
    font-weight: 700;
}

/* Sidebar link normalisation */
.dash-list li a {
    display: block;
    text-decoration: none;
    color: inherit;
    font-size: 0.95rem;
}
.dash-list li.active a {
    color: var(--plan-deep-blue);
}
.dash-list li a:hover {
    color: var(--plan-blue);
}

/* Collapsible dashboard group */
.dash-group {
    list-style: none;
}
.dash-group-label {
    display: flex;
    align-items: center;
    justify-content: space-between;
    width: 100%;
    padding: 0.55rem 0.75rem;
    border-radius: 8px;
    border: 1px solid transparent;
    background: none;
    color: #2a4a6b;
    font-size: 0.95rem;
    font-family: inherit;
    cursor: pointer;
    text-align: left;
    transition: background 0.15s;
}
.dash-group-label:hover {
    background: #f0f8ff;
}
.dash-group.open .dash-group-label {
    background: #e6f4ff;
    border-color: #c5dff5;
    color: var(--plan-deep-blue);
    font-weight: 700;
}
.dash-group-chevron {
    font-size: 0.75rem;
    transition: transform 0.2s;
    display: inline-block;
}
.dash-group.open .dash-group-chevron {
    transform: rotate(90deg);
}
.dash-sub-list {
    display: none;
    list-style: none;
    margin: 0.2rem 0 0 0;
    padding: 0 0 0 1rem;
    gap: 0.15rem;
}
.dash-group.open .dash-sub-list {
    display: grid;
}
.dash-sub-list li {
    padding: 0.45rem 0.75rem;
    border-radius: 6px;
    font-size: 0.9rem;
    color: #2a4a6b;
    cursor: pointer;
    border: 1px solid transparent;
    transition: background 0.15s;
}
.dash-sub-list li:hover {
    background: #f0f8ff;
}
.dash-sub-list li.active {
    background: #e6f4ff;
    border-color: #c5dff5;
    color: var(--plan-deep-blue);
    font-weight: 600;
}
.dash-sub-list li a {
    display: block;
    text-decoration: none;
    color: inherit;
}

.new-dash-box {
    margin-top: 1.2rem;
    padding-top: 0.9rem;
    border-top: 1px solid var(--line);
}

.new-dash-link {
    color: var(--plan-blue);
    font-weight: 700;
    text-decoration: none;
    font-size: 0.95rem;
}

.new-dash-link:hover {
    text-decoration: underline;
}

.new-dash-box .muted {
    font-size: 0.82rem;
    margin-top: 0.3rem;
}

.dash-main {
    display: grid;
    gap: 1rem;
    min-width: 0;
    max-width: 100%;
    overflow-x: clip;
}

.activity-panel {
    border-radius: 14px;
}

.activity-panel__head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    margin-bottom: 0.8rem;
}

.activity-panel__head h3 {
    margin: 0;
}

.activity-panel__head .muted {
    margin-top: 0.2rem;
}

.activity-panel__body {
    display: grid;
    gap: 0.7rem;
}

.activity-item {
    border: 1px solid var(--line);
    border-radius: 12px;
    padding: 0.85rem 0.95rem;
    background: linear-gradient(180deg, #fbfdff 0%, #f4f9fd 100%);
}

.activity-item__head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 1rem;
}

.activity-item__time {
    color: #69849b;
    font-size: 0.8rem;
    white-space: nowrap;
}

.activity-item__title {
    margin: 0.3rem 0 0;
    color: var(--plan-deep-blue);
    font-weight: 700;
}

.activity-item__type,
.activity-item__detail {
    margin: 0.25rem 0 0;
    color: var(--muted);
    font-size: 0.88rem;
}

/* toolbar strip */
.dash-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 0.65rem 1rem;
}

.dash-toolbar--compact {
    gap: 0.75rem;
    padding: 0.5rem 0.8rem;
}

.dash-toolbar--compact .toolbar-meta {
    gap: 0.85rem;
    flex-wrap: wrap;
    font-size: 0.86rem;
}

.dash-toolbar--compact .report-toolbar-actions {
    gap: 0.45rem;
}

.dash-toolbar--compact .report-toolbar-actions select {
    min-width: 150px;
    padding: 0.38rem 0.55rem;
}

.toolbar-meta {
    display: flex;
    gap: 1.4rem;
    color: #3a5570;
    font-size: 0.9rem;
}

.filter-item strong {
    color: #1a3a55;
}

.btn-recent {
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 0.42rem 0.85rem;
    font-size: 0.88rem;
    color: var(--plan-deep-blue);
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 0.4rem;
    text-decoration: none;
    transition: background 0.15s;
}

.btn-recent:hover {
    background: #f0f8ff;
}

/* Dashboard top bar (filters + KPIs + refresh) */
.dash-top-bar {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.75rem 1rem;
    position: sticky;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 0.55rem);
    z-index: 8;
    overflow: visible;
}

.dash-sticky-bar {
    position: sticky;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 0.55rem);
    z-index: 8;
    overflow: visible;
}

.dash-top-bar__left {
    flex: 1;
    min-width: 0;
    display: grid;
    gap: 0.65rem;
}

.dash-top-bar__actions {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex-shrink: 0;
    flex-wrap: wrap;
}

.dash-top-bar__refresh {
    flex-shrink: 0;
}

.dash-tier-chip {
    display: inline-block;
    padding: 0.12rem 0.45rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    background: linear-gradient(180deg, #eef9ff 0%, #e3f4fc 100%);
    border: 1px solid #c5e4f5;
    color: var(--plan-deep-blue);
}

.dash-live-indicator {
    display: inline-flex;
    align-items: center;
    gap: 0.38rem;
    font-size: 0.72rem;
    font-weight: 700;
    color: #1e8e3e;
    padding: 0.22rem 0.62rem 0.22rem 0.48rem;
    border-radius: 999px;
    background: #edf9f0;
    animation: dash-live-pill 2.4s ease-in-out infinite;
}

.dash-live-indicator::before {
    content: '';
    width: 0.5rem;
    height: 0.5rem;
    border-radius: 50%;
    background: #34a853;
    box-shadow: 0 0 0 0 rgba(52, 168, 83, 0.65);
    animation: dash-live-dot 1.5s ease-out infinite;
    flex-shrink: 0;
}

@keyframes dash-live-dot {
    0% {
        transform: scale(1);
        box-shadow: 0 0 0 0 rgba(52, 168, 83, 0.7);
        opacity: 1;
    }
    70% {
        transform: scale(1.08);
        box-shadow: 0 0 0 7px rgba(52, 168, 83, 0);
        opacity: 1;
    }
    100% {
        transform: scale(1);
        box-shadow: 0 0 0 0 rgba(52, 168, 83, 0);
        opacity: 0.85;
    }
}

@keyframes dash-live-pill {
    0%, 100% {
        background: #edf9f0;
    }
    50% {
        background: #d6f5df;
    }
}

.dash-live-indicator.is-polling {
    color: #b86e00;
    background: #fff6e6;
    animation: none;
}

.dash-live-indicator.is-polling::before {
    background: #e0a100;
    animation: dash-live-dot-wait 0.9s ease-in-out infinite;
}

@keyframes dash-live-dot-wait {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.35; }
}

@media (prefers-reduced-motion: reduce) {
    .dash-live-indicator,
    .dash-live-indicator::before,
    .dash-live-indicator.is-polling::before {
        animation: none;
    }
}

.dash-toolbar-meta {
    flex-wrap: wrap;
}

.dash-agent-filter select {
    min-width: 10rem;
}

.widget-team-list {
    display: grid;
    gap: 0.35rem;
}

.widget-team-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 0.88rem;
    padding: 0.25rem 0;
    border-bottom: 1px solid var(--line);
}

.widget-team-row:last-child {
    border-bottom: none;
}

.dashboard-config-section-title {
    margin: 0.85rem 0 0.35rem;
    font-size: 0.95rem;
}

.dashboard-config-options {
    display: grid;
    gap: 0.4rem;
    margin-bottom: 0.75rem;
    max-height: 220px;
    overflow-y: auto;
}

.dashboard-config-option {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.45rem 0.55rem;
    border: 1px solid var(--line);
    border-radius: 8px;
    font-size: 0.9rem;
}

.dash-kpi-strip {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.dash-kpi {
    flex: 1 1 6.5rem;
    max-width: 8.5rem;
    padding: 0.45rem 0.7rem;
    border-radius: 10px;
    border: 1px solid #d4e8f4;
    background: linear-gradient(180deg, #ffffff 0%, #f4fbff 100%);
    box-shadow: 0 2px 6px rgba(15, 68, 101, 0.05);
}

a.dash-kpi {
    display: block;
    text-decoration: none;
    color: inherit;
    cursor: pointer;
    transition: border-color 0.15s ease, box-shadow 0.15s ease, transform 0.15s ease;
}

a.dash-kpi:hover {
    border-color: #8eb8d4;
    box-shadow: 0 3px 10px rgba(15, 68, 101, 0.12);
    transform: translateY(-1px);
}

a.dash-kpi:focus-visible {
    outline: 2px solid var(--plan-deep-blue, #0f4465);
    outline-offset: 2px;
}

.dash-kpi h4 {
    margin: 0 0 0.2rem;
    color: #4a6a85;
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.dash-kpi strong {
    display: block;
    font-size: 1.45rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
    line-height: 1.1;
}

.dash-kpi--unresolved {
    border-color: #b7d4ea;
    background: linear-gradient(180deg, #ffffff 0%, #eef7ff 100%);
}
.dash-kpi--unresolved strong { color: #0f4465; }

.dash-kpi--overdue {
    border-color: #e8b4b4;
    background: linear-gradient(180deg, #fff8f8 0%, #ffeaea 100%);
}
.dash-kpi--overdue h4 { color: #9a3030; }
.dash-kpi--overdue strong { color: #c23b3b; }

.dash-kpi--due-today {
    border-color: #e6cfa0;
    background: linear-gradient(180deg, #fffdf7 0%, #fff4dc 100%);
}
.dash-kpi--due-today h4 { color: #8a6a20; }
.dash-kpi--due-today strong { color: #c4891a; }

.dash-kpi--at-risk {
    border-color: #e8c4a0;
    background: linear-gradient(180deg, #fff9f3 0%, #ffeedd 100%);
}
.dash-kpi--at-risk h4 { color: #9a5a20; }
.dash-kpi--at-risk strong { color: #d97706; }

.dash-kpi--open {
    border-color: #b7d4ea;
    background: linear-gradient(180deg, #ffffff 0%, #eef7ff 100%);
}
.dash-kpi--open strong { color: #3b82c4; }

.dash-kpi--on-hold {
    border-color: #c8d0d8;
    background: linear-gradient(180deg, #fafbfc 0%, #eef1f4 100%);
}
.dash-kpi--on-hold h4 { color: #5a6a78; }
.dash-kpi--on-hold strong { color: #6b7c8c; }

.dash-kpi strong.kpi-muted {
    color: #b0c4d4 !important;
}

/* Legacy KPI class names (other pages) */
.kpi-row {
    display: grid;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 0.75rem;
}

.kpi-card {
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 1rem 1.1rem 0.9rem;
    box-shadow: 0 2px 8px rgba(15, 68, 101, 0.06);
}

.kpi-card h4 {
    margin: 0 0 0.6rem;
    color: #4a6a85;
    font-size: 0.9rem;
    font-weight: 600;
}

.kpi-card strong {
    display: block;
    font-size: 2.1rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
    line-height: 1;
}

.kpi-card strong.kpi-muted {
    color: #b0c4d4;
}

/* Dashboard trends panel */
.dash-trends {
    padding: 0.85rem 1rem 1rem;
}

.dash-trends__head {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    justify-content: space-between;
    gap: 0.75rem 1rem;
    margin-bottom: 0.65rem;
}

.dash-trends__head h2 {
    margin: 0;
    font-size: 1.05rem;
}

.dash-trends__metrics {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.dash-trend-metric {
    padding: 0.4rem 0.75rem;
    border-radius: 10px;
    border: 1px solid #d4e8f4;
    background: #f5faff;
    min-width: 5.5rem;
}

.dash-trend-metric span {
    display: block;
    color: var(--muted);
    font-size: 0.72rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.dash-trend-metric strong {
    display: block;
    margin-top: 0.15rem;
    color: var(--plan-deep-blue);
    font-size: 1.2rem;
    font-weight: 700;
    line-height: 1.1;
}

.dash-trends__chart {
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #fff;
    overflow: hidden;
}

.trend-chart {
    width: 100%;
    height: 220px;
    display: block;
}

/* Legacy trend layout */
.trends-card {
    padding-bottom: 1.2rem;
}

.trends-header h2 {
    margin-bottom: 0.8rem;
}

.trend-grid {
    display: grid;
    grid-template-columns: 1fr 180px;
    gap: 1rem;
    margin-bottom: 1.2rem;
}

.trend-chart-wrap {
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #fff;
    overflow: hidden;
}

.trend-side {
    display: grid;
    gap: 0.65rem;
    align-content: start;
}

.trend-side-item {
    background: #f5faff;
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 0.75rem;
}

.trend-side-item span {
    color: var(--muted);
    font-size: 0.85rem;
}

.trend-side-item strong {
    display: block;
    margin-top: 0.4rem;
    color: var(--plan-deep-blue);
    font-size: 1.6rem;
    font-weight: 700;
}

.analysis-heading {
    margin: 0.2rem 0 0.8rem;
    font-size: 1rem;
    color: #2a4560;
}

/* Dashboard widget grid */
.dash-widgets {
    display: grid;
    gap: 0.75rem;
    align-items: stretch;
}

.dash-widgets--staff-full {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    grid-template-areas:
        "unresolved undelivered forums kb"
        "csat csat todo views";
}

.dash-widgets--staff-no-kb {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    grid-template-areas:
        "unresolved undelivered forums"
        "csat todo views";
}

.dash-widgets--agent {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    grid-template-areas:
        "unresolved csat todo"
        "views views views";
}

.dash-widgets--agent-kb {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    grid-template-areas:
        "unresolved csat todo kb"
        "views views views views";
}

.widget-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    grid-template-areas:
        "unresolved undelivered forums"
        "csat todo views";
    gap: 0.75rem;
}

.widget-card,
.dash-widgets .widget-card {
    min-height: 0;
    display: flex;
    flex-direction: column;
}

.widget-card.widget-compact,
.dash-widgets .widget-card.widget-compact {
    padding: 0.85rem 0.95rem;
}

.widget-unresolved {
    grid-area: unresolved;
}

.widget-undelivered {
    grid-area: undelivered;
}

.widget-forums {
    grid-area: forums;
}

.widget-csat {
    grid-area: csat;
}

.widget-todo {
    grid-area: todo;
}

.widget-saved-views {
    grid-area: views;
}

.widget-kb-manage {
    grid-area: kb;
}

.dash-widgets--agent-kb .widget-kb-manage {
    grid-area: kb;
}

.widget-undelivered.widget-compact {
    text-align: left;
}

.widget-undelivered.widget-compact .widget-empty {
    margin-top: 0.35rem;
    font-size: 1.5rem;
}

.widget-todo.widget-compact .widget-empty {
    margin-top: 0.25rem;
    font-size: 1.5rem;
}

.dash-widgets .widget-metric {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 0.5rem;
    padding: 0.45rem 0;
    border-top: 1px solid var(--line);
}

.dash-widgets .widget-metric:first-of-type {
    margin-top: 0.35rem;
}

.dash-widgets .widget-csat-row {
    margin-top: 0.5rem;
}

.widget-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.6rem;
}

.widget-head h3 {
    margin: 0;
    font-size: 1rem;
}

.widget-head a {
    color: var(--plan-blue);
    text-decoration: none;
    font-size: 0.84rem;
    font-weight: 600;
}

.widget-head a:hover {
    text-decoration: underline;
}

.widget-link-btn {
    border: 0;
    background: transparent;
    color: var(--plan-blue);
    font-size: 0.84rem;
    font-weight: 600;
    padding: 0;
    cursor: pointer;
}

.widget-link-btn:hover {
    text-decoration: underline;
}

.widget-sub {
    margin-top: 0.25rem;
}

.todo-form {
    display: flex;
    gap: 0.55rem;
    margin-top: 0.65rem;
}

.todo-form input {
    flex: 1;
}

.todo-empty-state {
    margin-top: 0.4rem;
}

.todo-list {
    list-style: none;
    padding: 0;
    margin: 0.7rem 0 0;
}

.todo-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    border-top: 1px solid var(--line);
    padding: 0.7rem 0;
}

.todo-item__label {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    min-width: 0;
}

.todo-item__label span {
    word-break: break-word;
}

.todo-item.is-complete .todo-item__label span {
    color: var(--muted);
    text-decoration: line-through;
}

.todo-item__delete {
    border: 0;
    background: transparent;
    color: #8fa8be;
    font-size: 1.25rem;
    line-height: 1;
    padding: 0;
    cursor: pointer;
}

.todo-item__delete:hover {
    color: #c43b2b;
}

.saved-views-list {
    list-style: none;
    padding: 0;
    margin: 0.55rem 0 0;
}

.saved-views-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    border-top: 1px solid var(--line);
    padding: 0.65rem 0;
}

.saved-views-item a {
    color: var(--plan-blue);
    font-weight: 600;
    text-decoration: none;
    min-width: 0;
    word-break: break-word;
}

.saved-views-item a:hover {
    text-decoration: underline;
}

.saved-views-modal {
    width: min(560px, 100%);
}

.saved-views-modal__section {
    margin-top: 0.9rem;
    padding-top: 0.85rem;
    border-top: 1px solid var(--line);
}

.saved-views-modal__section h4 {
    margin: 0 0 0.55rem;
    font-size: 0.95rem;
}

.saved-views-modal__empty {
    margin: 0.25rem 0 0.5rem;
}

.saved-views-modal__list {
    list-style: none;
    padding: 0;
    margin: 0;
    display: grid;
    gap: 0.45rem;
    max-height: 220px;
    overflow: auto;
}

.saved-views-modal__item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 0.65rem 0.75rem;
    background: #f8fcff;
}

.saved-views-modal__item-main {
    display: grid;
    gap: 0.15rem;
    min-width: 0;
}

.saved-views-modal__item-main strong {
    word-break: break-word;
}

.saved-views-modal__item-actions {
    display: inline-flex;
    flex-shrink: 0;
    gap: 0.4rem;
}

.saved-views-modal__section > label {
    display: grid;
    gap: 0.35rem;
    font-size: 0.86rem;
    font-weight: 600;
    margin-bottom: 0.65rem;
}

.saved-views-modal__section input[type="text"] {
    width: 100%;
    min-height: 34px;
    padding: 0.35rem 0.55rem;
    border-radius: 6px;
    box-sizing: border-box;
}

.saved-views-modal__check {
    display: inline-flex !important;
    align-items: center;
    gap: 0.45rem;
    font-weight: 500 !important;
    margin-bottom: 0.75rem !important;
}

.widget-table-head,
.widget-table-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-top: 1px solid var(--line);
    padding: 0.62rem 0;
}

.widget-table-head {
    color: #617a91;
    font-size: 0.88rem;
}

.widget-table-row strong {
    color: var(--plan-deep-blue);
    font-size: 1.1rem;
}

.widget-center {
    text-align: center;
}

.widget-empty {
    font-size: 2rem;
    opacity: 0.45;
    margin-top: 1rem;
}

.widget-csat-row {
    margin-top: 0.8rem;
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.55rem;
}

.widget-csat-label {
    display: block;
    color: var(--muted);
    font-size: 0.82rem;
    margin-bottom: 0.2rem;
}

.widget-csat-row strong {
    font-size: 1.8rem;
    color: var(--plan-deep-blue);
    line-height: 1;
}

.widget-metric {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    border-top: 1px solid var(--line);
    padding-top: 0.68rem;
    margin-top: 0.68rem;
}

.widget-metric strong {
    font-size: 2rem;
    line-height: 1;
    color: #8aa2b8;
}

.auth-bg {
    min-height: 100vh;
    display: grid;
    place-items: center;
}

.auth-card {
    width: min(460px, calc(100% - 2rem));
    background: #fff;
    border: 1px solid var(--line);
    border-radius: 16px;
    padding: 1.2rem;
    box-shadow: 0 12px 28px rgba(11, 67, 104, 0.13);
}

.auth-form {
    display: grid;
    gap: 0.8rem;
}

.password-field {
    position: relative;
    display: block;
    width: 100%;
}

.password-field input {
    width: 100%;
    padding-inline-end: 2.85rem;
}

.password-field__toggle {
    position: absolute;
    inset-inline-end: 0.3rem;
    top: 50%;
    z-index: 1;
    width: 2.2rem;
    height: 2.2rem;
    padding: 0;
    border: 0;
    border-radius: 8px;
    background: transparent;
    color: var(--plan-deep-blue);
    box-shadow: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    transform: translateY(-50%);
}

.password-field__toggle:hover,
.password-field__toggle:focus {
    background: #e8f4fc;
    color: var(--plan-deep-blue);
    box-shadow: none;
    transform: translateY(-50%);
}

.password-field__toggle[aria-pressed="false"] .icon-hide,
.password-field__toggle[aria-pressed="true"] .icon-show {
    display: none;
}

.password-field__toggle[aria-pressed="true"] .icon-hide,
.password-field__toggle[aria-pressed="false"] .icon-show {
    display: block;
}

.alert-error {
    padding: 0.6rem;
    border-radius: 8px;
    background: #fff0ed;
    border: 1px solid #ffd2c7;
    color: #9f2900;
    margin-bottom: 0.7rem;
}

.auth-otp-input {
    font-size: 1.45rem;
    letter-spacing: 0.28em;
    text-align: center;
    font-weight: 700;
    font-variant-numeric: tabular-nums;
}

.auth-form__meta {
    color: var(--muted);
    font-size: 0.95rem;
    line-height: 1.45;
    margin: 0 0 0.85rem;
}

.auth-form__help {
    color: var(--muted);
    font-size: 0.86rem;
    margin: 0;
}

.auth-form__links {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    gap: 0.5rem 1rem;
    margin-top: 0.85rem;
}

button.auth-link {
    background: transparent;
    color: var(--brand);
    box-shadow: none;
    padding: 0.2rem 0;
    font-weight: 600;
}

button.auth-link:hover,
button.auth-link:focus {
    background: transparent;
    color: var(--brand-dark);
    transform: none;
    box-shadow: none;
    text-decoration: underline;
}

button.auth-link:disabled {
    opacity: 0.45;
    cursor: default;
    text-decoration: none;
}

.demo-box {
    margin-top: 0.9rem;
    border-top: 1px solid var(--line);
    padding-top: 0.7rem;
    color: var(--muted);
    font-size: 0.9rem;
}

.auth-docs {
    margin-top: 1rem;
    border-top: 1px solid var(--line);
    padding-top: 0.85rem;
}

.auth-docs__title {
    margin: 0 0 0.45rem;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--muted);
}

.auth-docs__list {
    margin: 0;
    padding: 0;
    list-style: none;
    display: grid;
    gap: 0.35rem;
}

.auth-docs__list a {
    color: #005b9f;
    font-size: 0.92rem;
    text-decoration: none;
}

.auth-docs__list a:hover,
.auth-docs__list a:focus-visible {
    text-decoration: underline;
}

.table-wrap {
    overflow-x: auto;
}

/* Timesheet: compact month entry surface that stays within the page width. */
.timesheet-page {
    width: 100%;
    min-width: 0;
    padding: 0.9rem;
    border-radius: 12px;
    overflow: hidden;
}

.timesheet-project-form-actions {
    align-items: center;
    gap: 0.4rem;
}

.timesheet-project-form-actions button {
    min-height: 2rem;
    padding: 0.35rem 0.7rem;
    border-radius: 8px;
    font-size: 0.78rem;
}

.timesheet-letterhead {
    display: none;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    margin: -0.9rem -0.9rem 0.85rem;
    padding: 0.8rem 1rem;
    border-bottom: 4px solid var(--plan-yellow);
    background: linear-gradient(110deg, var(--plan-deep-blue) 0%, #007fbf 72%, #18a9d2 100%);
    color: #fff;
}

.timesheet-letterhead__brand,
.timesheet-letterhead__document {
    display: flex;
    align-items: center;
    gap: 0.6rem;
}

.timesheet-letterhead__brand img {
    display: block;
    width: 7.5rem;
    height: auto;
    max-height: 2.8rem;
    object-fit: contain;
    object-position: left center;
    filter: brightness(0) invert(1);
}

.timesheet-letterhead__brand div,
.timesheet-letterhead__document {
    flex-direction: column;
    align-items: flex-start;
    gap: 0.08rem;
}

.timesheet-letterhead__brand span,
.timesheet-letterhead__document span {
    color: rgba(255, 255, 255, 0.78);
    font-size: 0.66rem;
    font-weight: 700;
    letter-spacing: 0.09em;
    text-transform: uppercase;
}

.timesheet-letterhead__brand strong {
    font-size: 0.9rem;
}

.timesheet-letterhead__document {
    align-items: flex-end;
    text-align: right;
}

.timesheet-letterhead__document strong {
    font-size: 1.05rem;
}

.timesheet-letterhead__document small {
    color: #e4f7ff;
    font-size: 0.72rem;
}

.timesheet-page__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.15rem 0.15rem 0.8rem;
    border-bottom: 1px solid var(--line);
}

.timesheet-export-actions {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    flex-wrap: wrap;
}

.timesheet-export-actions button {
    min-height: 2rem;
    padding: 0.35rem 0.6rem;
    font-size: 0.76rem;
}

.timesheet-kicker {
    margin: 0 0 0.15rem;
    color: var(--brand);
    font-size: 0.7rem;
    font-weight: 800;
    letter-spacing: 0.12em;
    text-transform: uppercase;
}

.timesheet-title-row {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    margin: 0;
    color: var(--plan-deep-blue);
    font-size: 1.35rem;
}

.timesheet-help-toggle {
    width: 1.45rem;
    height: 1.45rem;
    padding: 0;
    border: 1px solid var(--field-border);
    border-radius: 50%;
    background: #eef9ff;
    color: var(--brand-dark);
    font-size: 0.78rem;
    font-weight: 800;
    cursor: pointer;
}

.timesheet-tabs {
    display: flex;
    gap: 0.25rem;
    margin: 0.75rem 0;
    padding: 0.2rem;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: #eaf6fc;
    box-shadow: inset 0 -2px 0 rgba(0, 91, 159, 0.08);
}

.timesheet-tab {
    flex: 0 1 auto;
    min-height: 2rem;
    padding: 0.35rem 0.7rem;
    border: 0;
    border-radius: 6px;
    background: transparent;
    color: var(--muted);
    font-size: 0.82rem;
    font-weight: 700;
    cursor: pointer;
}

.timesheet-tab.is-active {
    background: var(--brand);
    color: #fff;
    box-shadow: 0 3px 8px rgba(0, 127, 191, 0.2);
}

.timesheet-tab-link {
    display: inline-flex;
    align-items: center;
    min-height: 2rem;
    margin-left: auto;
    padding: 0.35rem 0.7rem;
    border-radius: 6px;
    background: #fff;
    color: var(--brand-dark);
    font-size: 0.82rem;
    font-weight: 700;
    text-decoration: none;
    box-shadow: 0 2px 6px rgba(0, 91, 159, 0.12);
}

.timesheet-tab-link:hover,
.timesheet-tab-link:focus-visible {
    background: var(--brand);
    color: #fff;
    text-decoration: none;
}

.timesheet-weekbar {
    display: flex;
    align-items: end;
    gap: 0.45rem;
    flex-wrap: wrap;
    margin-bottom: 0.65rem;
    padding: 0.6rem;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: #f8fcff;
}

.timesheet-week-label {
    display: grid;
    gap: 0.2rem;
    min-width: 8.5rem;
    color: var(--muted);
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
}

.timesheet-weekbar button,
.timesheet-weekbar input {
    min-height: 2rem;
    padding: 0.35rem 0.55rem;
    font-size: 0.78rem;
}

.timesheet-meta {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 0.45rem;
    margin-bottom: 0.55rem;
}

.timesheet-meta > div {
    display: grid;
    gap: 0.12rem;
    min-width: 0;
    padding: 0.45rem 0.55rem;
    border-left: 3px solid var(--plan-cyan);
    background: #f6fbfe;
}

.timesheet-meta .muted,
.timesheet-meta label {
    overflow: hidden;
    color: var(--muted);
    font-size: 0.68rem;
    font-weight: 700;
    text-overflow: ellipsis;
    text-transform: uppercase;
    white-space: nowrap;
}

.timesheet-meta strong {
    overflow: hidden;
    font-size: 0.78rem;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.timesheet-meta select {
    width: 100%;
    min-width: 0;
    padding: 0.2rem 0.3rem;
    font-size: 0.76rem;
}

.timesheet-status-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin: 0.35rem 0 0.45rem;
    font-size: 0.78rem;
}

.timesheet-grid-wrap {
    width: 100%;
    overflow-x: hidden;
    border: 1px solid var(--line);
    border-radius: 8px;
}

.timesheet-grid {
    width: 100%;
    table-layout: fixed;
    border-collapse: separate;
    border-spacing: 0;
    font-variant-numeric: tabular-nums;
}

.timesheet-grid th,
.timesheet-grid td {
    width: 2.1%;
    height: 1.75rem;
    padding: 0.12rem 0.08rem;
    overflow: hidden;
    border-right: 1px solid #dcecf5;
    border-bottom: 1px solid #dcecf5;
    font-size: 0.74rem;
    text-align: center;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.timesheet-grid .timesheet-col-name {
    width: 12%;
    text-align: left;
}

.timesheet-loe {
    display: block;
    color: var(--muted);
    font-size: 0.62rem;
    font-weight: 700;
    line-height: 1.1;
}

.timesheet-grid .timesheet-col-wbse {
    width: 10%;
    text-align: left;
}

.timesheet-grid .timesheet-col-days {
    width: 65.1%;
}

.timesheet-grid .timesheet-col-total {
    width: 5.5%;
}

.timesheet-grid .timesheet-col-pct {
    width: 3.5%;
}

.timesheet-grid .timesheet-col-remove {
    width: 2.5%;
}

.timesheet-grid thead th {
    height: 1.45rem;
    background: var(--plan-deep-blue);
    color: #fff;
    font-size: 0.68rem;
    font-weight: 800;
}

.timesheet-grid thead tr:first-child th {
    background: linear-gradient(105deg, var(--plan-deep-blue), #007fbf);
}

.timesheet-grid thead tr:nth-child(2) th,
.timesheet-grid thead tr:nth-child(3) th {
    background: #e8f6fc;
    color: var(--plan-deep-blue);
}

.timesheet-grid thead .is-weekend,
.timesheet-grid tbody .is-weekend,
.timesheet-grid tfoot .is-weekend {
    background-color: #fff8df;
}

.timesheet-grid thead .is-out,
.timesheet-grid tbody .is-out,
.timesheet-grid tfoot .is-out {
    color: #9bb0bd;
    background-color: #f5f8fa;
}

.timesheet-grid thead .is-non-working,
.timesheet-grid tbody .is-non-working,
.timesheet-grid tfoot .is-non-working {
    background-color: #fff4d6;
    color: #856404;
}

.timesheet-grid tbody .is-non-working input {
    color: #856404;
    cursor: not-allowed;
    opacity: 1;
}

.timesheet-grid tbody tr:nth-child(even) td {
    background-color: #fbfdff;
}

.timesheet-grid tbody tr:nth-child(even) td.is-weekend {
    background-color: #fffaf0;
}

.timesheet-grid input {
    width: 100%;
    min-width: 0;
    height: 1.35rem;
    padding: 0.05rem 0.08rem;
    border: 1px solid transparent;
    border-radius: 3px;
    background: transparent;
    color: var(--ink);
    font-size: 0.74rem;
    text-align: center;
}

.timesheet-grid select {
    width: 100%;
    min-width: 0;
    height: 1.35rem;
    padding: 0.05rem 0.12rem;
    border: 1px solid transparent;
    border-radius: 3px;
    background: transparent;
    color: var(--ink);
    font-size: 0.68rem;
    -webkit-appearance: none;
    appearance: none;
}

.timesheet-grid select:focus {
    border-color: var(--field-border-focus);
    background: #fff;
    outline: 2px solid var(--field-focus-ring);
}

.timesheet-grid input[type="number"] {
    -moz-appearance: textfield;
}

.timesheet-grid input[type="number"]::-webkit-outer-spin-button,
.timesheet-grid input[type="number"]::-webkit-inner-spin-button {
    margin: 0;
    -webkit-appearance: none;
}

.timesheet-grid .timesheet-col-name input,
.timesheet-grid .timesheet-col-wbse input {
    text-align: left;
}

.timesheet-grid input:focus {
    border-color: var(--field-border-focus);
    background: #fff;
    outline: 2px solid var(--field-focus-ring);
}

.timesheet-grid tfoot th {
    height: 1.85rem;
    background: #dff3fc;
    color: var(--plan-deep-blue);
    font-weight: 800;
}

.timesheet-line-actions,
.timesheet-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.45rem;
    margin-top: 0.6rem;
}

.timesheet-line-actions button,
.timesheet-actions button,
.timesheet-comment-field textarea {
    font-size: 0.8rem;
}

.timesheet-comment-field {
    margin-top: 0.75rem;
    border-top: 1px solid var(--line);
    padding-top: 0.55rem;
}

.timesheet-comment-field summary {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    color: var(--brand-dark);
    cursor: pointer;
    font-size: 0.78rem;
    font-weight: 700;
    list-style: none;
}

.timesheet-comment-field summary::-webkit-details-marker {
    display: none;
}

.timesheet-comment-field summary::before {
    content: "+";
    display: inline-grid;
    width: 1.15rem;
    height: 1.15rem;
    place-items: center;
    border: 1px solid var(--field-border);
    border-radius: 50%;
    background: #eef9ff;
    color: var(--brand-dark);
    font-size: 0.9rem;
    line-height: 1;
}

.timesheet-comment-field[open] summary::before {
    content: "−";
}

.timesheet-comment-field textarea {
    display: block;
    margin-top: 0.45rem;
}

.timesheet-comment-field textarea {
    width: 100%;
    min-height: 3.2rem;
    padding: 0.45rem 0.55rem;
    resize: vertical;
}

.timesheet-history {
    margin-top: 0.8rem;
    padding-top: 0.65rem;
    border-top: 1px solid var(--line);
    font-size: 0.78rem;
}

@media (max-width: 900px) {
    .timesheet-meta {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .timesheet-grid th,
    .timesheet-grid td {
        font-size: 0.64rem;
    }

    .timesheet-grid input {
        font-size: 0.66rem;
    }
}

@media (max-width: 560px) {
    .timesheet-page {
        padding: 0.55rem;
    }

    .timesheet-letterhead {
        align-items: flex-start;
        flex-direction: column;
        margin: -0.55rem -0.55rem 0.65rem;
        padding: 0.7rem;
    }

    .timesheet-letterhead__document {
        align-items: flex-start;
        text-align: left;
    }

    .timesheet-page__head,
    .timesheet-status-row {
        align-items: flex-start;
        flex-direction: column;
    }

    .timesheet-page__head .btn-recent {
        align-self: stretch;
        text-align: center;
    }

    .timesheet-export-actions {
        width: 100%;
    }

    .timesheet-export-actions button {
        flex: 1 1 0;
    }

    .timesheet-tabs {
        overflow-x: visible;
    }

    .timesheet-tab {
        flex: 1 1 0;
        padding-inline: 0.3rem;
        font-size: 0.7rem;
    }

    .timesheet-weekbar > button {
        flex: 1 1 calc(50% - 0.45rem);
    }

    .timesheet-week-label {
        flex: 1 1 100%;
        order: -1;
    }

    .timesheet-meta {
        grid-template-columns: 1fr 1fr;
    }

    .timesheet-grid th,
    .timesheet-grid td {
        height: 1.55rem;
        font-size: 0.56rem;
    }

    .timesheet-grid input {
        height: 1.2rem;
        font-size: 0.58rem;
    }
}

@media print {
    .timesheet-letterhead {
        display: flex !important;
    }

    .timesheet-page__head,
    .timesheet-tabs,
    .timesheet-weekbar,
    .timesheet-line-actions,
    .timesheet-actions,
    .timesheet-comment-field,
    .timesheet-history,
    .timesheet-help,
    #timesheetAlert,
    .dash-sidebar,
    .hero,
    .top-nav,
    footer {
        display: none !important;
    }

    .timesheet-page,
    .dash-main,
    .dashboard-shell {
        display: block !important;
        width: 100% !important;
        margin: 0 !important;
        padding: 0 !important;
        border: 0 !important;
        box-shadow: none !important;
    }

    .timesheet-grid-wrap {
        overflow: visible !important;
    }
}

.audit-log-table {
    table-layout: fixed;
}

.audit-log-table th:nth-child(1),
.audit-log-table td:nth-child(1) {
    width: 9.5rem;
}

.audit-log-table th:nth-child(2),
.audit-log-table td:nth-child(2) {
    width: 6.5rem;
}

.audit-log-table th:nth-child(3),
.audit-log-table td:nth-child(3) {
    width: 9rem;
}

.audit-log-table th:nth-child(5),
.audit-log-table td:nth-child(5) {
    width: 8rem;
}

.audit-log-table th:nth-child(6),
.audit-log-table td:nth-child(6) {
    width: 5.5rem;
}

.audit-log-detail {
    overflow-wrap: anywhere;
    word-break: break-word;
}

/* Let table action menus escape scrollable containers (overflow clips dropdowns). */
.table-wrap:has(.ticket-action-menu.is-open),
.table-wrap:has(.table-floating-menu.is-open),
.table-wrap--scroll:has(.ticket-action-menu.is-open),
.table-wrap--scroll:has(.table-floating-menu.is-open),
.table-wrap--tall:has(.ticket-action-menu.is-open),
.table-wrap--tall:has(.table-floating-menu.is-open),
.users-admin-table-wrap:has(.ticket-action-menu.is-open),
.users-admin-table-wrap:has(.table-floating-menu.is-open),
.requester-main-panel .table-wrap:has(.ticket-action-menu.is-open),
.requester-main-panel .table-wrap:has(.table-floating-menu.is-open) {
    overflow: visible;
}

.table-wrap tr:has(.ticket-action-menu.is-open),
.table-wrap tr:has(.table-floating-menu.is-open),
.users-admin-table-wrap tr:has(.ticket-action-menu.is-open),
.users-admin-table-wrap tr:has(.table-floating-menu.is-open) {
    position: relative;
    z-index: 40;
}

table {
    width: 100%;
    border-collapse: collapse;
}

th,
td {
    border-bottom: 1px solid var(--line);
    text-align: left;
    padding: 0.58rem;
    font-size: 0.9rem;
}

th {
    color: var(--plan-deep-blue);
    background: #eff8ff;
}

.actions {
    display: flex;
    gap: 0.35rem;
    flex-wrap: wrap;
}

.ticket-actions {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(76px, 1fr));
    gap: 0.3rem;
    width: 100%;
}

.ticket-actions .ticket-action-btn,
.ticket-actions .ticket-action-pill {
    width: 100%;
    min-height: 30px;
    justify-content: center;
    text-align: center;
    line-height: 1.15;
    padding: 0.35rem 0.5rem;
    border-radius: 8px;
    box-sizing: border-box;
}

.ticket-actions .ticket-action-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 0.72rem;
}

.ticket-actions .ticket-action-pill {
    border-radius: 8px;
}

.ticket-action-menu {
    position: relative;
    display: inline-flex;
    justify-content: center;
    width: 100%;
}

.ticket-action-trigger {
    min-width: 38px;
    height: 32px;
    padding: 0 0.45rem;
    border: 0;
    border-radius: 4px;
    background: linear-gradient(180deg, #178dcb 0%, #0a6fae 100%);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.3rem;
    cursor: pointer;
    box-shadow: 0 8px 18px rgba(0, 95, 159, 0.22);
}

.ticket-action-trigger:hover,
.ticket-action-menu.is-open .ticket-action-trigger {
    background: linear-gradient(180deg, #0f7fbc 0%, #075f96 100%);
    transform: none;
}

.ticket-action-trigger__dots {
    font-size: 1.05rem;
    line-height: 1;
}

.ticket-action-trigger__lines {
    width: 12px;
    height: 10px;
    position: relative;
    display: inline-block;
    flex-shrink: 0;
}

.ticket-action-trigger__lines::before,
.ticket-action-trigger__lines::after {
    content: '';
    position: absolute;
    left: 0;
    right: 0;
    height: 2px;
    background: currentColor;
    border-radius: 1px;
}

.ticket-action-trigger__lines::before {
    top: 0;
    box-shadow: 0 4px 0 currentColor;
}

.ticket-action-trigger__lines::after {
    bottom: 0;
}

.ticket-action-trigger__caret {
    width: 0;
    height: 0;
    border-left: 4px solid transparent;
    border-right: 4px solid transparent;
    border-top: 5px solid rgba(255, 255, 255, 0.92);
}

.ticket-action-dropdown {
    position: absolute;
    top: calc(100% + 0.35rem);
    right: 0;
    min-width: 260px;
    max-width: min(360px, 92vw);
    background: #fff;
    border: 1px solid #d5e0ea;
    border-radius: 12px;
    box-shadow: 0 16px 36px rgba(18, 50, 74, 0.16);
    overflow: hidden;
    z-index: 20;
    padding: 0.35rem 0;
}

.ticket-action-dropdown__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    padding: 0.35rem 0.75rem 0.45rem;
    border-bottom: 1px solid #e6eef5;
}

.ticket-action-dropdown__heading {
    min-width: 0;
    flex: 1;
    font-size: 0.72rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #6b7f90;
}

.ticket-action-menu-close {
    margin: 0;
    padding: 0.2rem 0.55rem;
    border: 1px solid #c5d6e4;
    border-radius: 999px;
    background: #f5f9fc;
    color: #35566f;
    font: inherit;
    font-size: 0.75rem;
    font-weight: 600;
    cursor: pointer;
    line-height: 1.2;
}

.ticket-action-menu-close:hover,
.ticket-action-menu-close:focus-visible {
    background: #e9f6ff;
    border-color: #7eb8dc;
    color: var(--plan-deep-blue);
}

.ticket-action-dropdown.ticket-action-dropdown--floating,
.table-floating-menu__panel.table-floating-menu__panel--floating {
    position: fixed;
    top: 0;
    left: 0;
    right: auto;
    z-index: 2000;
}

/* Generic table overflow menu (same behaviour as ticket-action-menu). */
.table-floating-menu {
    position: relative;
    display: inline-flex;
    justify-content: center;
}

.table-floating-menu__trigger {
    min-width: 38px;
    height: 32px;
    padding: 0 0.45rem;
    border: 0;
    border-radius: 4px;
    background: linear-gradient(180deg, #178dcb 0%, #0a6fae 100%);
    color: #fff;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.3rem;
    cursor: pointer;
    box-shadow: 0 8px 18px rgba(0, 95, 159, 0.22);
}

.table-floating-menu.is-open .table-floating-menu__trigger,
.table-floating-menu__trigger:hover {
    background: linear-gradient(180deg, #0f7fbc 0%, #075f96 100%);
}

.table-floating-menu__panel {
    position: absolute;
    top: calc(100% + 0.35rem);
    right: 0;
    min-width: 170px;
    background: #fff;
    border: 1px solid #cfd9e4;
    border-radius: 8px;
    box-shadow: 0 14px 28px rgba(18, 50, 74, 0.18);
    overflow: hidden;
    z-index: 20;
}

.table-floating-menu__item {
    display: block;
    width: 100%;
    padding: 0.75rem 0.95rem;
    border: 0;
    border-bottom: 1px solid #e6edf3;
    background: #fff;
    color: #31485f;
    font: inherit;
    font-size: 0.9rem;
    text-align: left;
    cursor: pointer;
}

.table-floating-menu__item:last-child {
    border-bottom: 0;
}

.table-floating-menu__item:hover {
    background: #f5f9fc;
}

.ticket-action-menu-section {
    padding: 0.35rem 0.5rem 0.55rem;
    border-bottom: 1px solid #e8eef4;
}

.ticket-action-menu-section:last-child {
    border-bottom: 0;
    padding-bottom: 0.4rem;
}

.ticket-action-menu-section--muted .ticket-action-menu-section__title {
    color: #8a97a5;
}

.ticket-action-menu-section__title {
    margin: 0.15rem 0.45rem 0.35rem;
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: #6b7c8f;
}

.ticket-action-menu-section__body {
    display: flex;
    flex-direction: column;
    gap: 0.3rem;
}

.ticket-action-menu-stage {
    padding: 0 0.2rem 0.15rem;
}

.ticket-action-menu-stage__badge {
    display: inline-flex;
    align-items: center;
    padding: 0.28rem 0.55rem;
    border-radius: 999px;
    background: #fff7e8;
    color: #9a5b00;
    font-size: 0.78rem;
    font-weight: 600;
    line-height: 1.2;
}

.ticket-action-menu-item,
.ticket-action-menu-note {
    width: 100%;
    padding: 0.62rem 0.75rem;
    border: 1px solid transparent;
    background: #f8fafc;
    color: #2f4358;
    font: inherit;
    font-size: 0.88rem;
    font-weight: 600;
    text-align: left;
    box-shadow: none;
    border-radius: 8px;
    line-height: 1.35;
}

.ticket-action-menu-item {
    cursor: pointer;
    transition: background 0.15s ease, border-color 0.15s ease, transform 0.12s ease;
}

.ticket-action-menu-item:hover,
.ticket-action-menu-item:focus-visible {
    background: #eef4f9;
    border-color: #c9d9e8;
    transform: translateY(-1px);
    outline: none;
}

.ticket-action-menu-item:active {
    transform: translateY(0);
}

.ticket-action-menu-note {
    cursor: default;
    font-weight: 500;
    color: #5f7082;
    background: #f4f7fa;
}

.ticket-action-menu-waiting {
    border-left: 3px solid #f59e0b;
    background: #fffbeb;
    color: #92400e;
}

.ticket-action-menu-item--primary,
.ticket-action-menu-item--process-next {
    background: linear-gradient(180deg, #0f8ecf 0%, #0a6fae 100%);
    border-color: #0a6fae;
    color: #fff;
    box-shadow: 0 6px 14px rgba(10, 111, 174, 0.22);
}

.ticket-action-menu-item--primary:hover,
.ticket-action-menu-item--primary:focus-visible,
.ticket-action-menu-item--process-next:hover,
.ticket-action-menu-item--process-next:focus-visible {
    background: linear-gradient(180deg, #0c7fbb 0%, #085f96 100%);
    border-color: #085f96;
    color: #fff;
}

.ticket-action-menu-item--assign,
.ticket-action-menu-item--view-edit {
    background: #edf8ff;
    color: #0a5f94;
    border-color: #cfe8f8;
}

.ticket-action-menu-item--assign:hover,
.ticket-action-menu-item--assign:focus-visible,
.ticket-action-menu-item--view-edit:hover,
.ticket-action-menu-item--view-edit:focus-visible {
    background: #d7efff;
    border-color: #b7dcf3;
}

.ticket-action-menu-item--process-recall {
    background: #fff7ed;
    color: #9a3412;
    border-color: #fed7aa;
}

.ticket-action-menu-item--process-recall:hover,
.ticket-action-menu-item--process-recall:focus-visible {
    background: #ffedd5;
    border-color: #fdba74;
}

.ticket-action-menu-item--resolve,
.ticket-action-menu-item--resume,
.ticket-action-menu-item--close,
.ticket-action-menu-item--hold {
    background: #eefbf3;
    color: #1b6e48;
    border-color: #c9ebd8;
}

.ticket-action-menu-item--hold {
    background: #eef2f6;
    color: #4b5d6b;
    border-color: #d5dde5;
}

.ticket-action-menu-item--resolve:hover,
.ticket-action-menu-item--resolve:focus-visible,
.ticket-action-menu-item--resume:hover,
.ticket-action-menu-item--resume:focus-visible,
.ticket-action-menu-item--close:hover,
.ticket-action-menu-item--close:focus-visible,
.ticket-action-menu-item--hold:hover,
.ticket-action-menu-item--hold:focus-visible {
    background: #d8f5e3;
    border-color: #a8dfc0;
}

.ticket-action-menu-item--hold:hover,
.ticket-action-menu-item--hold:focus-visible {
    background: #e2e8ee;
    border-color: #c0cad3;
}

.ticket-action-menu-item--escalate {
    background: #fff5e8;
    color: #a55a06;
    border-color: #f8ddb0;
}

.ticket-action-menu-item--escalate:hover,
.ticket-action-menu-item--escalate:focus-visible {
    background: #ffe7c7;
    border-color: #f4c57d;
}

.ticket-action-menu-item--cancel {
    background: #fef0e8;
    color: #c2255c;
    border-color: #f7c9d9;
}

.ticket-action-menu-item--cancel:hover,
.ticket-action-menu-item--cancel:focus-visible {
    background: #fdd9e5;
    border-color: #efb8ca;
}

.ticket-action-menu-item--danger {
    color: #be123c;
    background: #fff1f2;
    border-color: #fecdd3;
}

.ticket-action-menu-item--danger:hover,
.ticket-action-menu-item--danger:focus-visible {
    background: #ffe4e6;
    border-color: #fda4af;
}

.ticket-action-menu-note {
    color: #63778b;
}

.ticket-status-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 98px;
    padding: 0.28rem 0.72rem;
    border-radius: 999px;
    border: 1px solid transparent;
    font-size: 0.76rem;
    font-weight: 700;
    line-height: 1.15;
    letter-spacing: 0.01em;
    white-space: nowrap;
}

.ticket-status-badge--unresolved {
    background: #e8f3ff;
    border-color: #b7d6f5;
    color: #0b4f7a;
}

.ticket-status-badge--open {
    background: linear-gradient(180deg, #e8f5ff 0%, #d7ecff 100%);
    border-color: #8ec5ef;
    color: #0b5cab;
}

.ticket-status-badge--in-progress {
    background: linear-gradient(180deg, #e6faf0 0%, #d4f5e4 100%);
    border-color: #7dcfab;
    color: #0f7a4d;
}

.ticket-status-badge--pending {
    background: linear-gradient(180deg, #fff6df 0%, #ffe8b8 100%);
    border-color: #efc56a;
    color: #9a6700;
}

.ticket-status-badge--on-hold {
    background: linear-gradient(180deg, #f2f4f7 0%, #e6ebf0 100%);
    border-color: #c3ced8;
    color: #52657a;
}

.ticket-status-badge--suspended {
    background: linear-gradient(180deg, #f3ecff 0%, #e6d8ff 100%);
    border-color: #c4a8f0;
    color: #5b2d9e;
}

.ticket-status-badge--reopened {
    background: linear-gradient(180deg, #eaf4ff 0%, #cfe6ff 100%);
    border-color: #7eb6ef;
    color: #0a4f96;
}

.ticket-status-badge--resolved {
    background: linear-gradient(180deg, #e9f9ef 0%, #cdeed9 100%);
    border-color: #79c99a;
    color: #176b3a;
}

.ticket-status-badge--closed {
    background: linear-gradient(180deg, #eef2f6 0%, #dde4ec 100%);
    border-color: #b8c4d1;
    color: #3f5368;
}

.ticket-status-badge--cancelled {
    background: linear-gradient(180deg, #ffecec 0%, #ffd4d8 100%);
    border-color: #ef9aa8;
    color: #a1163a;
}

.ticket-status-badge--neutral {
    background: #f3f5f7;
    border-color: #d5dde5;
    color: #5f7286;
}

.ticket-list-assigned-to {
    display: inline-block;
    color: var(--muted, #5f7286);
    font-size: 0.86rem;
    font-weight: 400;
    white-space: nowrap;
}

.ticket-sla-badge {
    display: inline-flex;
    align-items: center;
    padding: 0.2rem 0.55rem;
    border-radius: 999px;
    font-size: 0.7rem;
    font-weight: 700;
    line-height: 1.15;
    white-space: nowrap;
}

.ticket-sla-badge--overdue {
    background: #ffeaea;
    color: #c23b3b;
}

.ticket-sla-badge--due-today {
    background: #fff4dc;
    color: #c4891a;
}

.ticket-sla-badge--at-risk {
    background: #ffeedd;
    color: #d97706;
}

.ticket-sla-badge--hub {
    background: #e8f4ff;
    color: #0b5f8a;
}

#ticketRows tr.ticket-list-row--overdue td:first-child {
    box-shadow: inset 3px 0 0 #c23b3b;
}

#ticketRows tr.ticket-list-row--at-risk td:first-child {
    box-shadow: inset 3px 0 0 #d97706;
}

/* -- Reporting dashboard -- */
.reporting-page .dash-main {
    gap: 0.65rem;
}

.reporting-top {
    padding: 0.65rem 0.85rem;
}

.reporting-top__main {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.reporting-title {
    margin: 0;
    font-size: 1.15rem;
    line-height: 1.2;
    color: var(--plan-deep-blue);
}

.reporting-scope-chip {
    display: inline-block;
    margin-top: 0.2rem;
    padding: 0.15rem 0.5rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    background: linear-gradient(180deg, #eef9ff 0%, #e3f4fc 100%);
    border: 1px solid #c5e4f5;
    color: var(--plan-deep-blue);
}

.reporting-top__actions {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex-wrap: wrap;
}

.reporting-layout {
    display: grid;
    grid-template-columns: minmax(176px, 210px) minmax(0, 1fr);
    gap: 0.85rem;
    align-items: start;
    min-width: 0;
}

.reporting-nav {
    display: flex;
    flex-direction: column;
    gap: 0.7rem;
    padding: 0.65rem 0.5rem 0.75rem;
    position: sticky;
    top: calc(var(--shell-header-height, 72px) + 0.5rem);
    max-height: calc(100vh - var(--shell-header-height, 72px) - 2rem);
    overflow-y: auto;
    background: linear-gradient(180deg, #ffffff 0%, #f6fbfe 100%);
    border: 1px solid #c5dcec;
    box-shadow: 0 12px 28px rgba(0, 91, 159, 0.1);
    scrollbar-width: thin;
    scrollbar-color: #9ccde7 transparent;
}

.reporting-nav__group {
    display: flex;
    flex-direction: column;
    gap: 0.18rem;
}

.reporting-nav__label {
    margin: 0 0 0.12rem 0.4rem;
    font-size: 0.64rem;
    font-weight: 800;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: #6a8aa3;
}

.reporting-panels {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    min-width: 0;
}

.reporting-hidden {
    display: none !important;
}

.reporting-ticket-link {
    font-weight: 700;
    text-decoration: none;
    color: var(--plan-deep-blue);
}

.reporting-ticket-link:hover {
    text-decoration: underline;
}

.reporting-table--handoff th,
.reporting-table--handoff td {
    white-space: nowrap;
}

.reporting-tab,
button.reporting-tab,
a.reporting-tab.reporting-tab--link {
    display: flex;
    flex-direction: row;
    align-items: center;
    gap: 0.5rem;
    width: 100%;
    text-align: left;
    background: transparent;
    color: var(--plan-deep-blue);
    border: 1px solid transparent;
    border-radius: 10px;
    padding: 0.42rem 0.48rem;
    font-size: 0.8rem;
    font-weight: 700;
    font-family: inherit;
    line-height: 1.2;
    box-shadow: none;
    cursor: pointer;
    text-decoration: none;
    transition: background 0.16s ease, border-color 0.16s ease, box-shadow 0.16s ease, color 0.16s ease, transform 0.16s ease;
}

.reporting-tab__icon {
    flex: 0 0 1.7rem;
    width: 1.7rem;
    height: 1.7rem;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 8px;
    background: #e7f4fc;
    color: var(--plan-deep-blue);
    font-size: 0.78rem;
    font-weight: 800;
    line-height: 1;
    box-shadow: inset 0 0 0 1px rgba(0, 159, 218, 0.12);
}

.reporting-tab__text {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.04rem;
    min-width: 0;
}

.reporting-tab__label {
    font-size: 0.8rem;
    font-weight: 700;
    color: inherit;
}

.reporting-tab__hint {
    font-size: 0.64rem;
    font-weight: 600;
    color: var(--muted);
}

.reporting-tab:hover,
button.reporting-tab:hover,
a.reporting-tab.reporting-tab--link:hover {
    background: #eef8ff;
    border-color: #c5e4f5;
    transform: none;
    box-shadow: 0 4px 12px rgba(0, 91, 159, 0.08);
    color: var(--plan-deep-blue);
    text-decoration: none;
}

.reporting-tab:focus-visible,
button.reporting-tab:focus-visible,
a.reporting-tab.reporting-tab--link:focus-visible {
    outline: 2px solid var(--plan-yellow);
    outline-offset: 2px;
}

.reporting-tab.active,
button.reporting-tab.active {
    background: linear-gradient(165deg, var(--plan-deep-blue) 0%, var(--plan-blue) 100%);
    border-color: rgba(111, 211, 245, 0.45);
    color: #fff;
    box-shadow: 0 8px 18px rgba(0, 91, 159, 0.22), inset 3px 0 0 var(--plan-yellow);
}

.reporting-tab.active .reporting-tab__icon {
    background: var(--plan-yellow);
    color: var(--plan-deep-blue);
    box-shadow: none;
}

.reporting-tab.active .reporting-tab__hint {
    color: rgba(255, 255, 255, 0.82);
}

.reporting-tab--link .reporting-tab__label::after {
    content: "↗";
    margin-left: 0.28rem;
    font-size: 0.62rem;
    font-weight: 700;
    opacity: 0.55;
}

.reporting-tab__chevron {
    flex: 0 0 auto;
    width: 0.42rem;
    height: 0.42rem;
    margin-left: auto;
    border-right: 2px solid currentColor;
    border-bottom: 2px solid currentColor;
    transform: rotate(45deg);
    opacity: 0.7;
    transition: transform 0.16s ease;
}

.reporting-nav__group--menu.is-open > .reporting-tab--menu-toggle .reporting-tab__chevron {
    transform: rotate(225deg);
    margin-top: 0.2rem;
}

.reporting-nav__group--menu > .reporting-tab-menu {
    display: none;
    position: static;
    left: auto;
    right: auto;
    top: auto;
    max-height: none;
    overflow: visible;
    margin: 0.15rem 0 0.1rem;
    padding: 0.15rem 0 0.15rem 0.35rem;
    background: transparent;
    border: 0;
    border-left: 2px solid #c5dcec;
    border-radius: 0;
    box-shadow: none;
    gap: 0.12rem;
}

.reporting-nav__group--menu.is-open > .reporting-tab-menu {
    display: flex;
    flex-direction: column;
}

.reporting-nav__group--menu > .reporting-tab-menu[hidden] {
    display: none !important;
}

.reporting-nav__group--menu > .reporting-tab-menu .reporting-tab,
.reporting-nav__group--menu > .reporting-tab-menu a.reporting-tab {
    width: 100%;
}

.reporting-nav__group--menu.has-active:not(.is-open) > .reporting-tab--menu-toggle {
    background: linear-gradient(165deg, var(--plan-deep-blue) 0%, var(--plan-blue) 100%);
    border-color: rgba(111, 211, 245, 0.45);
    color: #fff;
    box-shadow: 0 8px 18px rgba(0, 91, 159, 0.22), inset 3px 0 0 var(--plan-yellow);
}

.reporting-nav__group--menu.has-active:not(.is-open) > .reporting-tab--menu-toggle .reporting-tab__icon {
    background: var(--plan-yellow);
    color: var(--plan-deep-blue);
    box-shadow: none;
}

.reporting-nav__group--menu.has-active:not(.is-open) > .reporting-tab--menu-toggle .reporting-tab__hint {
    color: rgba(255, 255, 255, 0.82);
}

.reporting-card {
    min-width: 0;
    padding: 0.75rem 0.85rem;
}

.reporting-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.55rem;
    padding-bottom: 0.45rem;
    border-bottom: 1px solid var(--line);
}

.reporting-head h3 {
    margin: 0;
    font-size: 1rem;
}

.reporting-panel-lead {
    margin: 0.25rem 0 0;
    font-size: 0.78rem;
    line-height: 1.35;
    max-width: 42rem;
}

.reporting-panel-lead--inline {
    margin: 0.35rem 0 0.55rem;
}

.reporting-head__meta {
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--muted);
}

.reporting-head__tools {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex-wrap: wrap;
}

.reporting-filter {
    display: inline-grid;
    gap: 0.15rem;
    font-size: 0.72rem;
    color: var(--muted);
    font-weight: 700;
}

.reporting-filter--inline {
    grid-template-columns: auto auto;
    align-items: center;
    gap: 0.35rem;
}

.reporting-filter select,
.reporting-filter input[type="date"],
.reporting-filter input[type="search"] {
    min-width: 0;
    width: auto;
    padding: 0.25rem 0.4rem;
    font-size: 0.8rem;
}

.reporting-filters--inline {
    display: flex;
    flex-wrap: wrap;
    align-items: end;
    gap: 0.65rem;
    margin: 0.35rem 0 0.75rem;
}

.reporting-filters--inline .reporting-filter input[type="search"] {
    min-width: 10rem;
    min-height: 38px;
    padding: 0.45rem 0.65rem;
    border: 1px solid var(--field-select-border);
    border-radius: 12px;
    background: var(--field-fill-select);
    color: var(--field-select-text);
    font-weight: 600;
}

.reporting-filter input[type="date"] {
    min-width: 9.5rem;
    font-weight: 700;
    color: var(--field-select-text);
    border: 1px solid var(--field-select-border);
    border-radius: 12px;
    background: var(--field-fill-select);
    min-height: 42px;
    padding: 0.62rem 0.75rem;
}

.reporting-panel-body {
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
    min-width: 0;
}

.reporting-kpi-strip {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(100px, 1fr));
    gap: 0.4rem;
}

.reporting-kpi-strip--dense {
    grid-template-columns: repeat(auto-fit, minmax(88px, 1fr));
}

.reporting-stat {
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
    padding: 0.55rem 0.65rem;
    border-radius: 10px;
    background: linear-gradient(180deg, #ffffff 0%, #f3f7fb 100%);
    border: 1px solid #d8e3ee;
    box-shadow: 0 1px 0 rgba(22, 50, 79, 0.03);
}

.reporting-stat span {
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.02em;
    color: var(--muted);
    line-height: 1.2;
}

.reporting-stat strong {
    font-size: 1.05rem;
    color: var(--plan-deep-blue);
    line-height: 1.1;
}

.reporting-stat--alert strong {
    color: var(--warn);
}

.reporting-kpi-strip--quality {
    grid-template-columns: repeat(5, minmax(0, 1fr));
}

.reporting-stat__delta {
    display: block;
    margin-top: 0.15rem;
    font-size: 0.68rem;
    font-weight: 600;
    font-style: normal;
    color: var(--muted);
}

.reporting-stat__delta--up {
    color: #1a7f37;
}

.reporting-stat__delta--down {
    color: #c0392b;
}

.reporting-methodology-note {
    margin: 0 0 0.55rem;
    padding: 0.45rem 0.55rem;
    border-radius: 8px;
    border-left: 3px solid var(--plan-yellow);
    background: #fffdf2;
    font-size: 0.78rem;
    line-height: 1.45;
}

.reporting-methodology-note[hidden] {
    display: none !important;
}

.reporting-info-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 1.15rem;
    height: 1.15rem;
    margin-left: 0.35rem;
    padding: 0;
    border: 1px solid #9bb8cc;
    border-radius: 50%;
    background: #f4f9fd;
    color: var(--plan-deep-blue);
    font-size: 0.72rem;
    font-weight: 800;
    line-height: 1;
    cursor: pointer;
    vertical-align: middle;
}

.reporting-info-btn:hover,
.reporting-info-btn.is-open {
    background: var(--plan-deep-blue);
    border-color: var(--plan-deep-blue);
    color: #fff;
}

.mgmt-report-modal__title-row,
.mgmt-report-title-row {
    display: flex;
    align-items: center;
    gap: 0.35rem;
    flex-wrap: wrap;
}

.mgmt-report-modal__title-row h3,
.mgmt-report-title-row .mgmt-report-title {
    margin: 0;
}

.reporting-title .reporting-info-btn {
    vertical-align: middle;
}

.reporting-subheading {
    margin: 0.65rem 0 0.35rem;
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.reporting-table--compact th,
.reporting-table--compact td {
    padding: 0.28rem 0.4rem;
    font-size: 0.76rem;
}

.reporting-table--compact thead th {
    position: sticky;
    top: 0;
    background: #eef3f8;
    z-index: 1;
}

.reporting-rag-legend {
    margin: 0;
    font-size: 0.78rem;
    color: var(--muted);
}

.reporting-blocks {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.55rem;
}

.reporting-split {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.55rem;
}

.reporting-block {
    min-width: 0;
    padding: 0.45rem 0.5rem;
    border-radius: 8px;
    border: 1px solid var(--line);
    background: #fff;
}

.reporting-block--wide {
    grid-column: 1 / -1;
}

.reporting-block h4 {
    margin: 0 0 0.35rem;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.reporting-drill-hint {
    font-weight: 500;
    font-size: 0.72rem;
}

.reporting-drill-panel {
    background: linear-gradient(180deg, #f7fbfe 0%, #fff 42%);
    border-color: #b7d7ea;
}

.reporting-drill-panel__head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 0.75rem;
    margin-bottom: 0.45rem;
}

.reporting-drill-panel__lead {
    margin: 0.15rem 0 0;
    font-size: 0.78rem;
}

.reporting-drill-panel__lead[hidden] {
    display: none !important;
}

.reporting-drill-crumbs {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.25rem 0.35rem;
    margin: 0 0 0.55rem;
}

.reporting-drill-crumb {
    border: 0;
    background: #e8f3fa;
    color: var(--plan-deep-blue);
    font: inherit;
    font-size: 0.74rem;
    font-weight: 700;
    padding: 0.22rem 0.5rem;
    border-radius: 4px;
    cursor: pointer;
}

.reporting-drill-crumb:hover {
    background: #d6ebf7;
}

.reporting-drill-crumb--current {
    background: var(--plan-deep-blue);
    color: #fff;
    cursor: default;
}

.reporting-drill-crumb-sep {
    color: #7a93a8;
    font-weight: 700;
}

.reporting-drill-title {
    margin: 0 0 0.25rem;
    font-size: 0.8rem;
    color: #12324a;
}

.reporting-drill-status {
    margin: 0 0 0.45rem;
    font-size: 0.74rem;
}

.reporting-drill-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    margin: 0 0 0.55rem;
}

.reporting-table--drillable tbody tr.reporting-drill-row {
    cursor: pointer;
}

.reporting-table--drillable tbody tr.reporting-drill-row:hover td {
    background: #fff8db;
}

.reporting-table--drillable tbody tr.reporting-drill-row:focus {
    outline: 2px solid #009fda;
    outline-offset: -2px;
}

.reporting-page .reporting-drill-panel .table-wrap--scroll {
    max-height: min(360px, 50vh);
}

.reporting-page .table-wrap--scroll {
    max-height: 22rem; /* ~10 compact rows, then vertical scrollbar */
    overflow: auto;
    margin: 0;
}

.reporting-page .table-wrap--tall {
    max-height: min(420px, 55vh);
}

.reporting-page .table-pagination,
#reportingRoot .table-pagination,
.mgmt-report-page .table-pagination {
    display: none !important;
}

.reporting-table {
    font-size: 0.8rem;
}

.reporting-table th,
.reporting-table td {
    padding: 0.35rem 0.45rem;
}

.reporting-table--comments td:nth-child(2) {
    max-width: 280px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* Presentable tables across Reporting panels */
.reporting-card .table-wrap {
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #fff;
}

.reporting-card .reporting-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    font-size: 0.82rem;
}

.reporting-card .reporting-table thead th {
    position: sticky;
    top: 0;
    z-index: 1;
    background: #eef3f8;
    color: #1a3a5c;
    font-weight: 700;
    font-size: 0.72rem;
    letter-spacing: 0.02em;
    text-transform: uppercase;
    border-bottom: 1px solid #d5e0eb;
    padding: 0.55rem 0.7rem;
    white-space: nowrap;
}

.reporting-card .reporting-table--compact thead th {
    padding: 0.42rem 0.55rem;
    font-size: 0.7rem;
}

.reporting-card .reporting-table tbody th,
.reporting-card .reporting-table tbody td {
    padding: 0.55rem 0.7rem;
    border-bottom: 1px solid #edf1f5;
    vertical-align: middle;
}

.reporting-card .reporting-table--compact tbody th,
.reporting-card .reporting-table--compact tbody td {
    padding: 0.4rem 0.55rem;
    font-size: 0.78rem;
}

.reporting-card .reporting-table tbody tr:nth-child(even) {
    background: #f8fafc;
}

.reporting-card .reporting-table tbody tr:hover td,
.reporting-card .reporting-table tbody tr:hover th {
    background: #eef6fb;
}

.reporting-card .reporting-table tbody tr:last-child th,
.reporting-card .reporting-table tbody tr:last-child td {
    border-bottom: none;
}

.reporting-card .reporting-row-label {
    font-weight: 600;
    color: #16324f;
    text-align: left;
}

.reporting-card .reporting-th--num,
.reporting-card .reporting-td--num {
    text-align: right;
    font-variant-numeric: tabular-nums;
}

.reporting-card .reporting-td--overdue {
    color: #b42318;
    font-weight: 700;
}

.reporting-pct-badge,
.agent-perf-badge {
    display: inline-block;
    min-width: 3.4rem;
    padding: 0.15rem 0.45rem;
    border-radius: 999px;
    font-weight: 700;
    font-size: 0.75rem;
    text-align: center;
    line-height: 1.25;
}

.reporting-pct-badge--good,
.agent-perf-badge--good {
    background: #e5f6ec;
    color: #1a7a45;
}

.reporting-pct-badge--mid,
.agent-perf-badge--mid {
    background: #fff4df;
    color: #9a6700;
}

.reporting-pct-badge--low,
.agent-perf-badge--low {
    background: #fde8e8;
    color: #b42318;
}

.reporting-pct-badge--muted,
.agent-perf-badge--muted {
    background: #eef1f4;
    color: #6b7785;
}

.agent-perf-kpi {
    margin-bottom: 0.75rem;
}

.reporting-table--agent-perf .agent-perf-name {
    font-weight: 600;
    color: #16324f;
    text-align: left;
}

.reporting-table--agent-perf .agent-perf-row--idle .agent-perf-name,
.reporting-table--agent-perf .agent-perf-row--idle td {
    color: #8a97a6;
}

.agent-perf-csat {
    font-weight: 700;
    color: #1a5f8a;
}

.agent-perf-csat--empty {
    color: #9aa5b1;
    font-weight: 500;
}

.reporting-print-btn {
    box-shadow: none;
    padding: 0.3rem 0.55rem;
    font-size: 0.78rem;
}

.reporting-charts-row {
    display: grid;
    gap: 0.55rem;
    margin-bottom: 0.15rem;
}

.reporting-charts-row--2 {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.reporting-charts-row--3 {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.reporting-charts-row--csat {
    align-items: stretch;
}

.reporting-charts-row--csat .reporting-kpi-strip--inline {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    align-content: center;
}

.reporting-chart-card {
    padding: 0.5rem 0.55rem;
    border-radius: 8px;
    border: 1px solid var(--line);
    background: linear-gradient(180deg, #fafcfe 0%, #f5f9fc 100%);
    min-width: 0;
}

.reporting-chart-card--wide {
    margin-bottom: 0.35rem;
}

.reporting-chart-card h4 {
    margin: 0 0 0.35rem;
    font-size: 0.8rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.reporting-chart-wrap {
    position: relative;
    height: 200px;
    min-height: 160px;
}

.reporting-chart-wrap--compact {
    height: 180px;
    min-height: 150px;
}

.reporting-chart-wrap--tall {
    height: 240px;
    min-height: 200px;
}

.reporting-chart-wrap canvas {
    display: block;
    width: 100% !important;
    height: 100% !important;
}

.reporting-chart-empty {
    position: absolute;
    inset: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0;
    font-size: 0.82rem;
    text-align: center;
    padding: 0.5rem;
}

.reporting-export-modal__card,
.reporting-print-modal__card {
    max-width: min(520px, 96vw);
}

.reporting-export-modal__actions {
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: 0.4rem;
}

.reporting-export-modal__lead,
.reporting-print-modal__lead {
    margin: 0 0 0.5rem;
    font-size: 0.88rem;
}

.reporting-export-modal__target,
.reporting-export-modal__options,
.reporting-export-option,
.reporting-print-modal__target {
    margin: 0 0 0.75rem;
    font-size: 0.9rem;
}

.reporting-export-modal__options {
    border: 0;
    margin: 0 0 0.85rem;
    padding: 0;
    display: grid;
    gap: 0.45rem;
}

.reporting-export-option {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    padding: 0.55rem 0.65rem;
    border: 1px solid var(--line);
    border-radius: 8px;
    cursor: pointer;
    font-size: 0.88rem;
}

.reporting-export-option:has(input:checked) {
    border-color: #9ccde7;
    background: #f0f8ff;
}

.reporting-export-option input {
    margin-top: 0.15rem;
}

.reporting-print-modal__options {
    margin: 0 0 1rem;
    padding: 0;
    border: none;
    display: grid;
    gap: 0.5rem;
}

.reporting-print-option {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    padding: 0.55rem 0.65rem;
    border: 1px solid var(--line);
    border-radius: 8px;
    cursor: pointer;
    font-size: 0.88rem;
    line-height: 1.35;
}

.reporting-print-option:has(input:checked) {
    border-color: var(--plan-blue);
    background: linear-gradient(180deg, #f5fbff 0%, #eef8ff 100%);
}

.reporting-print-option input {
    margin-top: 0.15rem;
}

.rag-pill {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 999px;
    font-size: 0.78rem;
    font-weight: 600;
    text-transform: capitalize;
}

.rag-pill.rag-green {
    background: rgba(111, 211, 245, 0.45);
    color: var(--plan-deep-blue);
}

.rag-pill.rag-amber {
    background: var(--plan-yellow);
    color: var(--plan-deep-blue);
}

.rag-pill.rag-red {
    background: #ffe8dc;
    color: var(--warn);
}

.rag-pill.rag-grey {
    background: var(--line);
    color: var(--muted);
}

@media print {
    .hero,
    .top-nav,
    .dash-sidebar,
    .reporting-top,
    .reporting-nav,
    .reporting-export-btn,
    .reporting-print-btn,
    #refreshReportingBtn,
    #openReportingExportBtn,
    #openReportingPrintBtn,
    .reporting-export-modal,
    .reporting-print-modal {
        display: none !important;
    }

    .dashboard-shell,
    .dash-main,
    .reporting-layout,
    .reporting-panels {
        display: block !important;
    }

    .reporting-card {
        page-break-inside: avoid;
        margin-bottom: 12px;
    }

    .reporting-page .table-wrap--scroll {
        max-height: none;
        overflow: visible;
    }
}

@media (max-width: 1100px) {
    .reporting-layout {
        grid-template-columns: 1fr;
    }

    .reporting-nav {
        position: static;
        max-height: none;
        flex-direction: row;
        flex-wrap: nowrap;
        align-items: stretch;
        gap: 0.75rem;
        overflow-x: auto;
        padding: 0.55rem 0.5rem;
        -webkit-overflow-scrolling: touch;
    }

    .reporting-nav__group {
        flex: 0 0 auto;
        min-width: 10.25rem;
    }

    .reporting-tab,
    a.reporting-tab.reporting-tab--link {
        flex: 0 0 auto;
        width: 100%;
        min-width: 9.5rem;
        align-items: center;
        text-align: left;
    }

    .reporting-tab.active {
        box-shadow: 0 8px 18px rgba(0, 91, 159, 0.22), inset 3px 0 0 var(--plan-yellow);
    }

    .reporting-kpi-strip--quality {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .reporting-blocks,
    .reporting-split,
    .reporting-charts-row--2,
    .reporting-charts-row--3 {
        grid-template-columns: 1fr;
    }

    .reporting-charts-row--csat .reporting-kpi-strip--inline {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 1200px) {
    .dash-toolbar {
        flex-wrap: wrap;
        gap: 0.5rem;
    }

    .table-pagination {
        align-items: stretch;
    }

    .table-pagination__nav {
        width: 100%;
    }
}

@media (max-width: 900px) {
    :root {
        --shell-header-height: 148px;
        --shell-nav-height: 58px;
        --shell-footer-height: 0px;
    }

    .layout {
        grid-template-columns: 1fr;
        margin-left: 0;
    }

    .perm-grid {
        grid-template-columns: 1fr;
    }

    .card:nth-child(3) {
        grid-column: auto;
    }

    .grid-2 {
        grid-template-columns: 1fr;
    }

    label.full {
        grid-column: auto;
    }

    .dept-row {
        grid-template-columns: 1fr;
    }

    .analysis-grid {
        grid-template-columns: 1fr;
    }

    .dashboard-shell {
        grid-template-columns: 1fr;
    }

    .dash-sidebar {
        position: static;
    }

    .kpi-row {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 1100px) {
    .dash-widgets--staff-full {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        grid-template-areas:
            "unresolved undelivered"
            "forums kb"
            "csat todo"
            "views views";
    }

    .dash-widgets--staff-no-kb {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        grid-template-areas:
            "unresolved undelivered"
            "forums csat"
            "todo views";
    }

    .dash-widgets--agent {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        grid-template-areas:
            "unresolved csat"
            "todo views";
    }

    .dash-widgets--agent-kb {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        grid-template-areas:
            "unresolved csat"
            "todo kb"
            "views views";
    }
}

@media (max-width: 720px) {
    .dash-top-bar {
        flex-direction: column;
        align-items: stretch;
    }

    .dash-kpi-strip {
        width: 100%;
    }

    .dash-kpi {
        max-width: none;
    }

    .dash-trends__head {
        flex-direction: column;
        align-items: flex-start;
    }

    .trend-chart {
        height: 200px;
    }

    .trend-grid {
        grid-template-columns: 1fr;
    }

    .dash-widgets,
    .dash-widgets--staff-full,
    .dash-widgets--staff-no-kb,
    .dash-widgets--agent,
    .dash-widgets--agent-kb,
    .widget-grid {
        grid-template-columns: 1fr;
        grid-template-areas:
            "unresolved"
            "undelivered"
            "forums"
            "kb"
            "csat"
            "todo"
            "views";
    }

    .dash-widgets--agent,
    .dash-widgets--agent-kb {
        grid-template-areas:
            "unresolved"
            "csat"
            "kb"
            "todo"
            "views";
    }

    .dash-widgets--staff-no-kb {
        grid-template-areas:
            "unresolved"
            "undelivered"
            "forums"
            "csat"
            "todo"
            "views";
    }

    .widget-card {
        min-height: 0;
    }

    .widget-csat-row {
        grid-template-columns: 1fr;
    }

    .toolbar-meta {
        flex-wrap: wrap;
        gap: 0.4rem;
    }

    .dash-widgets .widget-csat-row {
        grid-template-columns: repeat(3, minmax(0, 1fr));
    }

    .layout .full-width {
        grid-column: auto;
    }

    .app-rail {
        position: static;
        width: auto;
        display: flex;
        flex-wrap: wrap;
        margin: 0.6rem 1rem;
        padding: 6px;
        gap: 6px;
    }
}

@keyframes rise-in {
    from {
        opacity: 0;
        transform: translateY(5px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ---- Sub-dashboard shared styles ---- */

.ops-screen-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.08fr) minmax(320px, 1fr);
    gap: 1rem;
}

/* Operations dashboard - dense layout (less empty space) */
.ops-screen-grid--dense {
    grid-template-columns: repeat(12, minmax(0, 1fr));
    gap: 0.65rem;
    align-items: stretch;
}

.ops-screen-grid--dense .ops-span-4 {
    grid-column: span 4;
}

.ops-screen-grid--dense .ops-span-5 {
    grid-column: span 5;
}

.ops-screen-grid--dense .ops-span-6 {
    grid-column: span 6;
}

.ops-screen-grid--dense .ops-span-7 {
    grid-column: span 7;
}

.ops-screen-grid--dense .ops-span-8 {
    grid-column: span 8;
}

.ops-screen-grid--dense .ops-span-12 {
    grid-column: 1 / -1;
}

.ops-screen-grid--dense .ops-panel {
    padding: 0.55rem 0.7rem 0.65rem;
}

.ops-screen-grid--dense .ops-panel-head {
    margin-bottom: 0.45rem;
}

.ops-screen-grid--dense .ops-panel--stacked .ops-panel-head {
    margin-bottom: 0.35rem;
}

.dash-toolbar--compact {
    padding: 0.55rem 0.75rem;
    margin-bottom: 0.65rem;
}

.ops-panel {
    min-width: 0;
    padding: 0.9rem 1rem 1rem;
}

.ops-panel-wide {
    min-height: 260px;
}

.ops-panel-full {
    grid-column: 1 / -1;
}

.ops-panel-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 0.8rem;
}

.ops-panel-head h3 {
    margin: 0;
    font-size: 0.95rem;
    font-weight: 700;
    color: #163b60;
}

.panel-meta,
.panel-link {
    color: #718399;
    font-size: 0.76rem;
    text-decoration: none;
}

.ops-ticket-status {
    display: grid;
    grid-template-columns: 280px 1fr;
    align-items: center;
    gap: 1rem;
    min-height: 180px;
}

.ops-ticket-status--compact {
    grid-template-columns: auto minmax(0, 1fr);
    gap: 0.5rem 0.75rem;
    min-height: 0;
    align-items: center;
}

.ops-donut-wrap {
    display: grid;
    place-items: center;
}

.ops-donut {
    width: 180px;
    height: 180px;
    display: block;
}

.ops-ticket-status--compact .ops-donut {
    width: 132px;
    height: 132px;
}

.ops-legend {
    display: grid;
    gap: 0.6rem;
    align-content: start;
}

.ops-legend--compact {
    gap: 0.35rem;
}

.ops-legend--compact .ops-legend-item {
    font-size: 0.78rem;
}

.ops-legend-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    font-size: 0.82rem;
    color: #64788d;
}

.ops-legend-label {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    color: #163b60;
}

.ops-legend-label i {
    width: 10px;
    height: 10px;
    border-radius: 999px;
    display: inline-block;
}

.assignment-stack {
    display: grid;
    gap: 0.9rem;
}

.assignment-stack--compact {
    gap: 0.45rem;
}

.assignment-stack--compact .assignment-row {
    grid-template-columns: minmax(100px, 1fr) minmax(0, 2fr) 36px;
    gap: 0.45rem;
}

.assignment-stack--compact .assignment-copy strong {
    font-size: 0.9rem;
}

.assignment-row {
    display: grid;
    grid-template-columns: minmax(120px, 180px) 1fr 44px;
    gap: 0.8rem;
    align-items: center;
}

.assignment-copy strong {
    display: block;
    color: #163b60;
    font-size: 1rem;
}

.assignment-copy span,
.assignment-pct {
    color: #718399;
    font-size: 0.76rem;
}

.assignment-bar-track {
    height: 4px;
    border-radius: 999px;
    background: #edf2f7;
    overflow: hidden;
}

.assignment-bar {
    height: 100%;
    border-radius: inherit;
}

.assignment-bar-blue {
    background: #76b5f8;
}

.assignment-bar-green {
    background: #34c759;
}

.assignment-bar-muted {
    background: #d2dae3;
}

.ops-performance-grid {
    display: grid;
    grid-template-columns: 250px 1fr;
    gap: 1rem;
    align-items: stretch;
}

.ops-performance-compact {
    display: flex;
    flex-direction: column;
    gap: 0.45rem;
    min-width: 0;
}

.ops-performance-stats {
    display: grid;
    gap: 0.7rem;
    align-content: start;
}

.ops-performance-stats--inline {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.5rem;
}

.ops-performance-stats--inline .metric-chip {
    border-top: 0;
    border-left: 3px solid transparent;
    padding: 0.35rem 0 0.35rem 0.5rem;
}

.ops-performance-stats--inline .metric-chip strong {
    font-size: 1.15rem;
}

.ops-performance-stats--inline .metric-chip span {
    font-size: 0.72rem;
    line-height: 1.25;
    margin-bottom: 0.15rem;
}

.metric-chip {
    border-top: 3px solid transparent;
    padding-top: 0.55rem;
}

.metric-chip span {
    display: block;
    color: #648099;
    font-size: 0.76rem;
    margin-bottom: 0.25rem;
}

.metric-chip strong {
    display: block;
    color: #163b60;
    font-size: 1.4rem;
}

.metric-chip-blue {
    border-color: #4c8fe8;
}

.metric-chip-amber {
    border-color: #ff9f1a;
}

.metric-chip-green {
    border-color: #2fc9b2;
}

.ops-line-wrap {
    min-width: 0;
    overflow: auto hidden;
}

.ops-line-wrap--compact {
    overflow: hidden;
}

.ops-line-chart {
    width: 100%;
    min-width: 720px;
    height: 250px;
    display: block;
}

.ops-line-chart--compact {
    min-width: 0;
    height: auto;
    max-height: 168px;
    aspect-ratio: 820 / 200;
}

.ops-screen-grid--dense .ops-panel--stacked .ops-line-chart--compact {
    max-height: 150px;
    aspect-ratio: 820 / 180;
}

.bar-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    padding: 0.25rem 0;
}

.bar-row {
    display: grid;
    grid-template-columns: 160px 1fr 48px;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.88rem;
}

.bar-label {
    color: #333;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.bar-wrap {
    background: #e9f3fb;
    border-radius: 4px;
    height: 18px;
    overflow: hidden;
}

.bar-fill {
    height: 100%;
    background: var(--plan-blue);
    border-radius: 4px;
    transition: width 0.4s;
}

.bar-count {
    text-align: right;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.ops-stat-grid {
    display: grid;
    gap: 1rem;
}

.ops-stat-grid-2 {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.ops-stat-grid--compact {
    gap: 0.45rem;
}

.ops-stat-grid--compact .mini-stat {
    min-height: 0;
    padding: 0.25rem 0;
}

.ops-stat-grid--compact .mini-stat strong {
    font-size: 1.2rem;
    margin-bottom: 0.2rem;
}

.ops-stat-grid--compact .mini-stat span {
    font-size: 0.72rem;
    line-height: 1.25;
}

.mini-stat {
    min-height: 96px;
}

.mini-stat strong {
    display: block;
    color: #163b60;
    font-size: 1.7rem;
    line-height: 1;
    margin-bottom: 0.35rem;
}

.mini-stat span {
    color: #688198;
    font-size: 0.78rem;
}

.availability-summary {
    display: grid;
    gap: 0.9rem;
}

.availability-summary--compact {
    gap: 0.35rem;
}

.availability-summary--compact .availability-row {
    padding: 0.1rem 0;
}

.availability-summary--compact .availability-row strong {
    font-size: 0.92rem;
}

.availability-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.2rem 0;
    border-bottom: 1px dashed #e7eef5;
}

.availability-row:last-child {
    border-bottom: 0;
}

.availability-row span {
    color: #688198;
    font-size: 0.8rem;
}

.availability-row strong {
    color: #163b60;
    font-size: 1rem;
}

.ops-csat-block {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.ops-csat-topline {
    margin-bottom: 0.9rem;
}

.ops-csat-topline--inline {
    display: flex;
    align-items: baseline;
    gap: 0.45rem;
    margin-bottom: 0;
}

.ops-csat-topline--inline strong {
    font-size: 1.25rem;
}

.ops-csat-topline strong {
    display: block;
    font-size: 1.1rem;
    color: #163b60;
}

.ops-csat-topline span {
    color: #688198;
    font-size: 0.78rem;
}

.csat-breakdown {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 1rem;
    text-align: center;
}

.csat-breakdown--compact {
    gap: 0.35rem;
}

.csat-breakdown--compact .csat-item strong {
    font-size: 1.1rem;
}

.csat-item span {
    display: block;
    color: #688198;
    font-size: 0.76rem;
    margin-top: 0.35rem;
}

.csat-item strong {
    display: block;
    color: #163b60;
    font-size: 1.4rem;
    margin-top: 0.15rem;
}

.csat-face {
    width: 26px;
    height: 26px;
    border-radius: 999px;
    display: inline-grid;
    place-items: center;
    margin: 0 auto;
    font-size: 0.95rem;
}

.csat-face-positive {
    background: #dcf7ed;
    color: #22a07a;
}

.csat-face-neutral {
    background: #fff0dc;
    color: #e7992b;
}

.csat-face-negative {
    background: #ffe4e7;
    color: #d95b70;
}

/* Status badges */
.status-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 12px;
    font-size: 0.78rem;
    font-weight: 600;
    white-space: nowrap;
}
.badge-green  { background: #d4f4e2; color: #1a7a3e; }
.badge-amber  { background: #fff3cd; color: #7d5a00; }
.badge-red    { background: #ffe0e0; color: #b30000; }
.badge-muted  { background: #f0f0f0; color: #666; font-size: 0.78rem; padding: 2px 7px; border-radius: 10px; font-weight: 400; }

/* KPI colour helpers */
.kpi-green { color: #1a7a3e !important; }
.kpi-amber { color: #7d5a00 !important; }
.kpi-red   { color: #b30000 !important; }

/* KB recurring issue list */
.recur-list {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}
.recur-item {
    display: flex;
    align-items: center;
    gap: 0.6rem;
    padding: 0.4rem 0.5rem;
    border-radius: 6px;
    background: #f7fbff;
    font-size: 0.88rem;
    flex-wrap: wrap;
}
.recur-item strong {
    flex: 1 1 auto;
}

.kb-board {
    display: grid;
    grid-template-columns: repeat(12, minmax(0, 1fr));
    gap: 1rem;
}

.kb-stat-card {
    grid-column: span 2;
    min-height: 108px;
    padding: 0.95rem 1.1rem 0.9rem;
    border-left: 4px solid transparent;
}

.kb-stat-card h3 {
    margin: 0 0 1rem;
    color: #163b60;
    font-size: 0.95rem;
    font-weight: 700;
}

.kb-stat-card strong {
    display: block;
    font-size: 2.1rem;
    line-height: 1;
    color: #9baebf;
    font-weight: 700;
}

.kb-stat-card-slate {
    border-left-color: #738ea7;
}

.kb-stat-card-orange {
    border-left-color: #f57c20;
}

.kb-stat-card-blue {
    border-left-color: #2d63bf;
}

.kb-stat-card-green {
    border-left-color: #0b7b64;
}

.kb-panel {
    min-width: 0;
    padding: 0.95rem 1.1rem 1rem;
}

.kb-panel-recent {
    grid-column: 1 / span 4;
    min-height: 280px;
}

.kb-panel-performance {
    grid-column: 5 / span 4;
    grid-row: span 2;
    min-height: 390px;
}

.kb-panel-awaiting {
    grid-column: 9 / span 4;
    grid-row: span 2;
    min-height: 390px;
}

.kb-panel-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    margin-bottom: 0.85rem;
}

.kb-panel-head h3 {
    margin: 0;
    color: #163b60;
    font-size: 0.95rem;
    font-weight: 700;
}

.kb-panel-subhead {
    margin: 0.8rem 0 0.6rem;
}

.kb-panel-subhead span {
    color: #718399;
    font-size: 0.77rem;
}

.kb-performance-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.9rem 1.1rem;
    margin-bottom: 0.9rem;
}

.kb-performance-metric {
    min-height: 84px;
}

.kb-performance-metric span {
    display: block;
    color: #718399;
    font-size: 0.8rem;
    margin-bottom: 0.35rem;
}

.kb-performance-metric strong {
    display: block;
    color: #163b60;
    font-size: 2rem;
    line-height: 1;
}

.kb-performance-metric-negative {
    grid-column: 1 / -1;
}

.kb-list-panel {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
}

.kb-list-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.8rem;
    padding: 0.65rem 0.75rem;
    border-radius: 10px;
    background: #f7fbff;
    border: 1px solid #ebf2f8;
}

.kb-list-copy {
    min-width: 0;
}

.kb-list-copy strong {
    display: block;
    color: #163b60;
    font-size: 0.9rem;
    font-weight: 700;
    margin-bottom: 0.2rem;
}

.kb-list-copy span {
    display: block;
    color: #718399;
    font-size: 0.77rem;
    line-height: 1.35;
}

.kb-list-side {
    flex: 0 0 auto;
}

.kb-empty-state {
    min-height: 160px;
    display: grid;
    place-items: center;
    color: #718399;
    font-size: 0.95rem;
    text-align: center;
}

.group-admin-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1rem;
    margin-bottom: 0.8rem;
}

.group-form {
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 0.8rem;
    display: grid;
    gap: 0.45rem;
    background: #fcfeff;
}

.group-form h4 {
    margin: 0 0 0.25rem;
    color: #163b60;
    font-size: 0.95rem;
}

.group-form label {
    font-size: 0.82rem;
    color: #567089;
    font-weight: 600;
}

.group-form input,
.group-form select {
    width: 100%;
    font-size: 0.9rem;
}

.group-form select[multiple] {
    min-height: 150px;
}

.group-flash {
    min-height: 1.2rem;
    margin: 0.2rem 0 0.8rem;
    font-size: 0.88rem;
    font-weight: 600;
}

.group-flash.success {
    color: #1a7a3e;
}

.group-flash.error {
    color: #b30000;
}

.report-toolbar-actions {
    display: flex;
    align-items: center;
    gap: 0.55rem;
}

.report-toolbar-actions select {
    min-width: 180px;
    font-size: 0.9rem;
    color: #24435f;
}

.agent-report-card {
    border-radius: 14px;
    box-shadow: 0 6px 18px rgba(8, 42, 66, 0.08);
}

.agent-report-filters {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 0.7rem;
}

.agent-report-actions {
    margin-top: 0.8rem;
    display: flex;
    justify-content: flex-end;
}

.agent-report-subhead {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.8rem;
}

.agent-report-subhead label {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    font-size: 0.85rem;
}

.agent-report-subhead select {
    min-width: 150px;
}

.agent-report-tabs {
    display: grid;
    grid-template-columns: repeat(6, minmax(0, 1fr));
    border: 1px solid var(--line);
    border-radius: 12px;
    overflow: hidden;
    background: #fff;
}

.agent-report-tabs a {
    text-decoration: none;
    text-align: center;
    padding: 0.7rem 0.45rem;
    color: #2f4a64;
    font-weight: 700;
    border-right: 1px solid var(--line);
}

.agent-report-tabs a:last-child {
    border-right: 0;
}

.agent-report-tabs a.active {
    color: #1b4fc1;
    background: #eef5ff;
}

@media (max-width: 1100px) {
    .ops-screen-grid--dense .ops-span-4,
    .ops-screen-grid--dense .ops-span-5,
    .ops-screen-grid--dense .ops-span-6,
    .ops-screen-grid--dense .ops-span-7,
    .ops-screen-grid--dense .ops-span-8 {
        grid-column: 1 / -1;
    }

    .ops-performance-stats--inline {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 900px) {
    .ops-screen-grid,
    .ops-screen-grid--dense,
    .ops-performance-grid,
    .ops-ticket-status,
    .ops-ticket-status--compact {
        grid-template-columns: 1fr;
    }

    .ops-screen-grid--dense .ops-span-4,
    .ops-screen-grid--dense .ops-span-5,
    .ops-screen-grid--dense .ops-span-6,
    .ops-screen-grid--dense .ops-span-7,
    .ops-screen-grid--dense .ops-span-8,
    .ops-screen-grid--dense .ops-span-12 {
        grid-column: auto;
    }

    .ops-panel-full {
        grid-column: auto;
    }

    .assignment-row {
        grid-template-columns: 1fr;
    }

    .ops-stat-grid-2,
    .csat-breakdown {
        grid-template-columns: 1fr;
    }

    .bar-row {
        grid-template-columns: 120px 1fr 38px;
    }

    .kb-board {
        grid-template-columns: 1fr;
    }

    .kb-stat-card,
    .kb-panel-recent,
    .kb-panel-performance,
    .kb-panel-awaiting {
        grid-column: auto;
        grid-row: auto;
    }

    .kb-performance-grid {
        grid-template-columns: 1fr;
    }

    .kb-performance-metric-negative {
        grid-column: auto;
    }

    .group-admin-grid {
        grid-template-columns: 1fr;
    }

    .report-toolbar-actions {
        width: 100%;
        justify-content: flex-start;
        flex-wrap: wrap;
    }

    .report-toolbar-actions select {
        min-width: 100%;
    }

    .agent-report-filters {
        grid-template-columns: 1fr;
    }

    .agent-report-tabs {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

/* ═══════════════════════════════════════════════════════
   Plan International brand mark
   ═══════════════════════════════════════════════════════ */
.plan-brand {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.plan-brand h1 {
    margin: 0;
}

.plan-logo {
    width: 52px;
    height: 52px;
    flex-shrink: 0;
    filter: drop-shadow(0 2px 6px rgba(0,0,0,0.20));
}

.plan-logo-plate {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    background: #fff;
    border-radius: 8px;
    padding: 0.3rem 0.42rem 0.26rem;
    line-height: 0;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.16);
}

.hero .plan-logo-plate {
    position: relative;
    isolation: isolate;
    overflow: hidden;
    contain: layout style paint;
    background: transparent;
    padding: 3px;
    border-radius: 10px;
}

.hero .plan-logo-orbit {
    position: absolute;
    inset: -80%;
    background: conic-gradient(
        #ffd100 0deg,
        #ffe566 55deg,
        #009fda 110deg,
        #005b9f 180deg,
        #0078b8 250deg,
        #ffd100 320deg,
        #ffd100 360deg
    );
    animation: plan-logo-orbit 3.2s linear infinite;
    will-change: transform;
    pointer-events: none;
    z-index: 0;
}

.hero .plan-logo-plate__face {
    position: relative;
    z-index: 1;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #fff;
    border-radius: 7px;
    padding: 0.3rem 0.42rem 0.26rem;
    line-height: 0;
}

.hero .plan-logo-plate > img {
    position: relative;
    z-index: 1;
}

@keyframes plan-logo-orbit {
    to {
        transform: rotate(360deg);
    }
}

@media (prefers-reduced-motion: reduce) {
    .hero .plan-logo-orbit,
    .hero .plan-logo-plate::before {
        animation: none;
    }
}

body.plan-page-hidden .hero .plan-logo-orbit,
body.plan-page-hidden .hero .plan-logo-plate::before,
body.plan-page-hidden .dash-live-indicator,
body.plan-page-hidden .dash-live-indicator::before {
    animation-play-state: paused;
}

.plan-logo-official {
    display: block;
    height: 46px;
    width: auto;
    max-width: 148px;
}

.plan-logo-official--auth {
    display: block;
    width: min(199px, 100%);
    max-width: 199px;
    height: auto;
    margin: 0.1rem auto 0.85rem;
    object-fit: contain;
}

.plan-logo--lg {
    width: 58px;
    height: 58px;
    margin-bottom: 0.6rem;
}

/* ═══════════════════════════════════════════════════════
   Role badges
   ═══════════════════════════════════════════════════════ */
.role-badge {
    display: inline-block;
    padding: 0.15rem 0.5rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: capitalize;
    letter-spacing: 0.3px;
    vertical-align: middle;
}

.role-badge--admin    { background: #fee7e7; color: #8b1111; }
.role-badge--manager  { background: #e7f1fe; color: #0b3780; }
.role-badge--agent    { background: #e7fef3; color: #0b5c2e; }
.role-badge--requester{ background: #fef9e7; color: #6b4800; }
.role-badge--rh_management { background: #efe7fe; color: #4a1a8b; }
.role-badge--super_admin { background: #e8e8ee; color: #2a2a3a; }

/* ═══════════════════════════════════════════════════════
   Permission badges
   ═══════════════════════════════════════════════════════ */
.perm-badge {
    display: inline-block;
    padding: 0.18rem 0.5rem;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: 600;
    letter-spacing: 0.2px;
    white-space: nowrap;
    margin: 0.1rem 0.1rem 0.1rem 0;
}

.perm-badge--granted { background: #e3f8ee; color: #0a5c2e; border: 1px solid #b4e7cc; }
.perm-badge--denied  { background: #f5f5f5; color: #7a8a96; border: 1px solid #dde3ea; text-decoration: line-through; }

.perm-cell { max-width: 320px; }

/* ═══════════════════════════════════════════════════════
   User table status badges
   ═══════════════════════════════════════════════════════ */
.status-badge {
    display: inline-block;
    padding: 0.18rem 0.55rem;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 700;
}

.status-badge--active   { background: #e3f8ee; color: #0a5c2e; }
.status-badge--inactive { background: #fef0ee; color: #8b1111; }

/* ═══════════════════════════════════════════════════════
   Top-nav active link
   ═══════════════════════════════════════════════════════ */
.top-nav a.active {
    color: var(--plan-deep-blue);
    background: transparent;
    border: 0;
    box-shadow: none;
}

.top-nav a.active::after {
    content: '';
    position: absolute;
    left: 0;
    right: 0;
    bottom: 0.1rem;
    height: 2px;
    background: var(--plan-deep-blue);
    border-radius: 1px;
}

.top-nav a.active:hover {
    color: var(--plan-deep-blue);
    background: transparent;
    border: 0;
    box-shadow: none;
}

/* ═══════════════════════════════════════════════════════
   User chip (header) - now also a link
   ═══════════════════════════════════════════════════════ */
.user-chip {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    text-decoration: none;
    color: #fff;
    transition: background 0.15s;
}

.user-chip:hover {
    background: rgba(255,255,255,0.26);
    border-radius: 999px;
}

.user-chip--account {
    align-items: center;
    justify-content: flex-start;
    gap: 0.75rem;
    max-width: min(480px, 48vw);
    padding: 0.4rem 0.65rem 0.4rem 0.9rem;
    border: 1px solid rgba(255, 255, 255, 0.28);
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.12);
}

.user-chip__text {
    display: flex;
    flex-direction: column;
    min-width: 0;
    gap: 0.1rem;
}

.user-chip__name {
    font-size: 1.05rem;
    font-weight: 700;
    line-height: 1.25;
}

.user-chip__meta {
    font-size: 0.9rem;
    color: rgba(255, 255, 255, 0.9);
    line-height: 1.25;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.user-chip--account .role-badge {
    font-size: 0.82rem;
    padding: 0.28rem 0.7rem;
}

/* ═══════════════════════════════════════════════════════
   Alert variants (profile page)
   ═══════════════════════════════════════════════════════ */
.alert-success {
    padding: 0.6rem 0.9rem;
    border-radius: 8px;
    background: #e3f8ee;
    border: 1px solid #b4e7cc;
    color: #0a5c2e;
    margin-bottom: 0.9rem;
    font-weight: 600;
}

.alert-hidden {
    display: none;
}

/* ═══════════════════════════════════════════════════════
   403 / auth card error variant
   ═══════════════════════════════════════════════════════ */
.auth-card--error {
    text-align: center;
    border-top: 4px solid var(--warn);
}

.auth-actions {
    margin-top: 1rem;
    display: flex;
    justify-content: center;
    gap: 0.75rem;
}

.btn-link--primary {
    background: var(--brand);
    color: #fff;
    padding: 0.5rem 1.1rem;
    border-radius: 8px;
    font-weight: 700;
    text-decoration: none;
    transition: background 0.15s;
}

.btn-link--primary:hover {
    background: var(--brand-dark);
}

.sla-thresholds-toolbar {
    margin-bottom: 1rem;
}

.sla-thresholds-tabs {
    display: flex;
    gap: 0.75rem;
    border-bottom: 1px solid var(--border);
    margin: 1rem 0 1.25rem;
}

.sla-thresholds-tab {
    background: none;
    border: none;
    border-bottom: 3px solid transparent;
    color: var(--muted);
    cursor: pointer;
    font: inherit;
    font-weight: 600;
    padding: 0.65rem 0.2rem;
}

.sla-thresholds-tab.active {
    border-bottom-color: var(--brand);
    color: var(--brand-dark);
}

.sla-thresholds-panel {
    display: none;
}

.sla-thresholds-panel.active {
    display: block;
}

.ticket-search-toolbar {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 12px;
}

.ticket-search-toolbar__bar {
    display: flex;
    flex-wrap: wrap;
    gap: 10px 14px;
    align-items: center;
    justify-content: space-between;
}

.ticket-task-scope-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.ticket-task-scope-btn {
    appearance: none;
    border: none;
    border-radius: 999px;
    padding: 0.5rem 1.1rem;
    background: var(--plan-blue);
    color: #fff;
    font-weight: 700;
    font-size: 0.9rem;
    line-height: 1.2;
    cursor: pointer;
    box-shadow: none;
    transition: background 0.15s ease;
}

.ticket-task-scope-btn:hover {
    background: var(--plan-deep-blue);
}

.ticket-task-scope-btn.is-active,
.ticket-task-scope-btn[aria-pressed="true"] {
    background: var(--plan-deep-blue);
    outline: 2px solid rgba(0, 91, 159, 0.22);
    outline-offset: 2px;
}

.ticket-search-toolbar__primary {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    flex: 1 1 18rem;
    justify-content: flex-end;
}

.ticket-search-toolbar__primary input[type="search"] {
    flex: 1 1 14rem;
    min-width: 12rem;
    max-width: 28rem;
}

.ticket-advanced-search__tools {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px solid var(--line);
}

.ticket-advanced-search {
    border: 1px solid var(--line);
    border-radius: 8px;
    padding: 8px 10px;
    background: #f8fcff;
}

.ticket-advanced-search > .muted {
    margin: 0 0 6px;
    font-size: 0.8rem;
    line-height: 1.3;
}

/* Compact fields: fixed-ish widths so they do not stretch across the page */
.ticket-advanced-search .ticket-advanced-search__fields {
    display: flex;
    flex-wrap: wrap;
    gap: 6px 8px;
    align-items: end;
}

.ticket-advanced-search .ticket-advanced-search__fields > label {
    flex: 0 1 10.5rem;
    width: 10.5rem;
    max-width: 100%;
}

.ticket-advanced-search__date-range {
    display: flex;
    flex: 0 1 18rem;
    width: 18rem;
    max-width: 100%;
    gap: 6px;
}

.ticket-advanced-search__date-range > label {
    flex: 1 1 0;
    min-width: 0;
    width: auto;
}

@media (max-width: 820px) {
    .ticket-search-toolbar__bar {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-search-toolbar__primary {
        justify-content: stretch;
    }

    .ticket-search-toolbar__primary input[type="search"] {
        max-width: none;
    }

    .ticket-advanced-search .ticket-advanced-search__fields > label {
        flex: 1 1 calc(50% - 8px);
        width: calc(50% - 8px);
    }

    .ticket-advanced-search__date-range {
        flex: 1 1 100%;
        width: 100%;
    }
}

@media (max-width: 520px) {
    .ticket-advanced-search .ticket-advanced-search__fields > label,
    .ticket-advanced-search__date-range {
        flex: 1 1 100%;
        width: 100%;
    }
}

.ticket-advanced-search label {
    gap: 2px;
    margin: 0;
    font-size: 0.72rem;
    font-weight: 600;
    line-height: 1.2;
    color: #2a5f82;
}

.ticket-advanced-search label input,
.ticket-advanced-search label select,
.ticket-advanced-search label input[type="date"],
.ticket-advanced-search label input[type="search"] {
    min-height: 0;
    height: 28px;
    padding: 0 0.45rem;
    border-radius: 5px;
    font-size: 0.8125rem;
    line-height: 1.2;
    font-weight: 400;
    box-shadow: none;
    box-sizing: border-box;
}

.ticket-advanced-search label select {
    font-weight: 600;
    padding-right: 1.5rem;
    background-position: right 0.35rem center;
    background-size: 0.65rem;
}

.ticket-advanced-search label input:hover,
.ticket-advanced-search label select:hover {
    background: #fff;
}

.ticket-advanced-search label select:hover {
    background: linear-gradient(180deg, #ffffff 0%, #eef7fc 100%);
}

.ticket-advanced-search label input:focus,
.ticket-advanced-search label select:focus {
    box-shadow: 0 0 0 2px var(--field-focus-ring);
}

.ticket-advanced-search .ticket-fulltext-search {
    display: block;
    margin-bottom: 4px;
    gap: 2px;
    font-size: 0.72rem;
}

.ticket-advanced-search .ticket-fulltext-search input[type="search"] {
    min-height: 0;
    height: 28px;
    padding: 0 0.45rem;
    font-size: 0.8125rem;
}

.ticket-advanced-search .ticket-fulltext-hint {
    margin: 0 0 6px;
    font-size: 0.75rem;
    line-height: 1.25;
}

.ticket-search-toolbar__primary input[type="search"],
.ticket-search-toolbar__primary select {
    min-width: 120px;
    min-height: 0;
    height: 28px;
    padding: 0 0.45rem;
    font-size: 0.8125rem;
    border-radius: 5px;
    box-sizing: border-box;
}

.requester-panel-error {
    color: #b30000;
    font-weight: 600;
}

.requester-kb-toolbar,
.requester-ticket-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 0.6rem;
    margin-bottom: 0.7rem;
    align-items: center;
}

.requester-kb-toolbar input[type="search"],
.requester-ticket-toolbar input[type="search"],
.requester-ticket-toolbar select {
    min-width: min(220px, 100%);
    flex: 1;
}

.requester-ticket-toolbar__profile-link {
    margin-left: auto;
}

.requester-kb-results {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.requester-ticket-kb-suggestions {
    margin: 0.35rem 0 0.75rem;
    padding: 12px 14px;
    border: 1px solid #c5e4f5;
    border-radius: 10px;
    background: #f3fafd;
}

.requester-ticket-kb-suggestions__head h3 {
    margin: 0 0 4px;
    font-size: 1rem;
    color: var(--plan-deep-blue);
}

.requester-ticket-kb-suggestions__head p {
    margin: 0 0 10px;
    font-size: 0.9rem;
}

.requester-ticket-kb-suggestion-list {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.requester-ticket-kb-suggestion-list .kb-list-item {
    margin: 0;
}

.requester-ticket-kb-inline-article {
    margin-top: 12px;
    padding: 12px 14px;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: #fff;
}

.requester-ticket-kb-inline-article__header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 10px;
}

.requester-ticket-kb-inline-article__header h4 {
    margin: 0;
    color: var(--plan-deep-blue);
}

.requester-ticket-kb-inline-article__body {
    margin-top: 10px;
    white-space: pre-wrap;
    line-height: 1.5;
    max-height: min(60vh, 480px);
    overflow-y: auto;
}

.requester-kb-article {
    margin-top: 14px;
    padding: 14px 16px;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #f8fcff;
}

.requester-kb-article__header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
}

.requester-kb-article__header h3 {
    margin: 0;
    color: var(--plan-deep-blue);
}

.requester-kb-article__label {
    margin: 10px 0 4px;
    font-size: 0.85rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.requester-kb-article__body {
    margin-top: 4px;
    white-space: pre-wrap;
    line-height: 1.5;
}

.ticket-attachment-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 1rem;
    margin: 6px 0;
    padding: 8px 10px;
    border: 1px solid var(--line);
    border-radius: 8px;
    background: #fff;
}

.ticket-attachment-row__meta {
    min-width: 0;
    flex: 1;
}

.ticket-attachment-row__meta strong {
    display: block;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: min(28rem, 100%);
}

.ticket-attachment-row__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    flex-shrink: 0;
}

.attachment-icon-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 1.7rem;
    height: 1.7rem;
    padding: 0;
    border-radius: 6px;
    line-height: 1;
    text-decoration: none;
    box-sizing: border-box;
    flex-shrink: 0;
    box-shadow: none;
    transform: none;
    cursor: pointer;
}

.attachment-icon-btn svg {
    display: block;
}

.attachment-icon-btn--download {
    border: 1px solid #7eb8dc;
    color: #003d6b;
    background: #e9f6ff;
}

.attachment-icon-btn--download:hover,
.attachment-icon-btn--download:focus-visible {
    background: #d4ecff;
    transform: none;
    box-shadow: none;
}

.attachment-icon-btn--remove {
    border: 1px solid #e2a0a0;
    color: #8a1f1f;
    background: #fff5f5;
    font-size: 1.05rem;
    font-weight: 700;
}

.attachment-icon-btn--remove:hover,
.attachment-icon-btn--remove:focus-visible {
    background: #ffe8e8;
    color: #6b1010;
    transform: none;
    box-shadow: none;
}

.header-ticket-search {
    display: flex;
    align-items: center;
    margin: 0;
}

.header-ticket-search input {
    width: min(148px, 28vw);
    min-height: 38px;
    padding: 6px 12px;
    border-radius: 999px;
    border: 1px solid rgba(255, 255, 255, 0.45);
    background: rgba(255, 255, 255, 0.95);
    color: var(--ink);
    font-size: 0.9rem;
}

.header-ticket-search input::placeholder {
    color: var(--muted);
}

.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

[data-ticket-view].card.full-width {
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - var(--shell-header-height) - var(--shell-nav-height) - 1.8rem);
    min-height: 0;
}

.table-wrap--ticket-list {
    flex: 1 1 auto;
    min-height: 12rem;
    overflow: auto;
    scrollbar-width: none;
    -ms-overflow-style: none;
}

.table-wrap--ticket-list::-webkit-scrollbar {
    width: 0;
    height: 0;
    display: none;
}

.table-wrap--ticket-list table {
    border-collapse: separate;
    border-spacing: 0;
}

.table-wrap--ticket-list table.ticket-ops-table {
    table-layout: fixed;
    width: 100%;
}

.table-wrap--ticket-list th,
.table-wrap--ticket-list td {
    font-size: 1rem;
    font-weight: 400;
}

.table-wrap--ticket-list thead th {
    position: sticky;
    top: 0;
    z-index: 4;
    background: #eff8ff;
    box-shadow: inset 0 -1px 0 var(--line);
    font-size: 1rem;
    font-weight: 700;
}

.ticket-ops-table th,
.ticket-ops-table td {
    vertical-align: top;
    padding: 0.45rem 0.5rem;
}

.ticket-ops-table thead th {
    font-size: 1rem;
    line-height: 1.25;
    font-weight: 700;
}

.ticket-ops-table .ticket-col-ref {
    width: 5.6rem;
}

.ticket-ops-table .ticket-col-title {
    width: 24%;
}

.ticket-ops-table .ticket-col-requester,
.ticket-ops-table .ticket-col-agent {
    width: 12%;
}

.ticket-ops-table .ticket-col-service {
    width: 16%;
}

.ticket-ops-table .ticket-col-status {
    width: 7.4rem;
}

.ticket-ops-table .ticket-col-sla {
    width: 8.8rem;
}

.ticket-ops-table .ticket-col-raised {
    width: 6.4rem;
}

.ticket-ops-table .ticket-col-actions {
    width: 3.2rem;
    overflow: visible;
}

.ticket-list-stack {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.12rem;
    min-width: 0;
    max-width: 100%;
}

.ticket-list-primary {
    display: block;
    font-weight: 400;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 100%;
}

.ticket-list-primary--wrap {
    white-space: normal;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-list-secondary {
    display: block;
    font-size: 0.86rem;
    font-weight: 400;
    line-height: 1.25;
    color: var(--muted, #5b6b7a);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 100%;
}

.ticket-list-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.25rem;
}

.ticket-list-meta .process-list-badge,
.ticket-list-meta .ticket-attachment-count {
    margin-left: 0;
}

.ticket-list-meta .process-list-badge {
    max-width: 100%;
}

.ticket-list-status-cell {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.2rem;
}

.table-wrap.table-wrap--ticket-list:has(.ticket-action-menu.is-open),
.table-wrap.table-wrap--ticket-list:has(.table-floating-menu.is-open) {
    overflow: auto;
}

@media (max-width: 720px) {
    [data-ticket-view].card.full-width {
        max-height: none;
    }

    .table-wrap--ticket-list {
        flex: none;
        min-height: 0;
        overflow: visible;
    }

    .table-wrap--ticket-list table.ticket-ops-table {
        table-layout: auto;
    }

    .table-wrap--stacked-md tbody td .ticket-list-stack {
        align-items: flex-end;
        text-align: right;
        flex: 1 1 auto;
        min-width: 0;
    }

    .table-wrap--stacked-md tbody td .ticket-list-status-cell {
        align-items: flex-end;
    }
}

#ticketRows tr.is-selected td,
#ticketRows tr.is-selected {
    background: #e8f7ff;
}

#ticketRows tr.ticket-list-row[data-id] {
    cursor: pointer;
    border-bottom: 1px solid #cfe0ee;
}

#ticketRows tr.ticket-list-row[data-id] td {
    border-bottom: 1px solid #cfe0ee;
}

#ticketRows tr.ticket-list-row[data-id]:hover td {
    background: #eaf5ff;
}

#ticketRows tr.ticket-list-row.is-selected:hover td {
    background: #dfeeff;
}

.notification-bell-host {
    display: flex;
    align-items: center;
}

.notification-bell {
    position: relative;
}

.notification-bell__btn {
    position: relative;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid rgba(255, 255, 255, 0.35);
    background: rgba(255, 255, 255, 0.12);
    color: #fff;
    border-radius: 999px;
    width: 42px;
    height: 42px;
    cursor: pointer;
    font-size: 1.1rem;
    text-decoration: none;
}

.notification-bell__btn:hover {
    background: rgba(255, 255, 255, 0.22);
    color: #fff;
}

.notification-bell__btn--ring {
    animation: notification-bell-ring 0.85s ease-in-out;
}

.notification-bell__btn--attention {
    animation: notification-bell-attention 1.35s ease-in-out infinite;
    box-shadow: 0 0 0 0 rgba(255, 193, 7, 0.55);
}

.notification-bell__btn--attention .notification-bell__badge,
.notification-bell__btn--attention #notificationUnreadBadge {
    animation: notification-badge-blink 1.35s ease-in-out infinite;
}

@keyframes notification-bell-ring {
    0%, 100% { transform: rotate(0deg); }
    15% { transform: rotate(14deg); }
    30% { transform: rotate(-12deg); }
    45% { transform: rotate(10deg); }
    60% { transform: rotate(-8deg); }
    75% { transform: rotate(4deg); }
}

@keyframes notification-bell-attention {
    0%, 100% {
        transform: rotate(0deg) scale(1);
        box-shadow: 0 0 0 0 rgba(255, 193, 7, 0.45);
        background: rgba(255, 255, 255, 0.12);
    }
    20% {
        transform: rotate(10deg) scale(1.06);
        background: rgba(255, 214, 102, 0.35);
    }
    40% {
        transform: rotate(-10deg) scale(1.04);
        box-shadow: 0 0 0 8px rgba(255, 193, 7, 0);
        background: rgba(255, 255, 255, 0.22);
    }
    60% {
        transform: rotate(7deg) scale(1.06);
        background: rgba(255, 214, 102, 0.3);
    }
    80% {
        transform: rotate(-5deg) scale(1.02);
    }
}

@keyframes notification-badge-blink {
    0%, 100% { opacity: 1; transform: scale(1); }
    50% { opacity: 0.45; transform: scale(1.12); }
}

.notification-bell__badge {
    position: absolute;
    top: -4px;
    right: -4px;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: var(--warn);
    color: #fff;
    font-size: 0.68rem;
    font-weight: 700;
    line-height: 18px;
    text-align: center;
}

.notifications-page__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

.notifications-tone-picker {
    margin: 0 0 16px;
    border: 1px solid rgba(15, 45, 90, 0.12);
    border-radius: 10px;
    background: rgba(15, 45, 90, 0.03);
    overflow: hidden;
}

.notifications-tone-picker__toggle {
    display: flex;
    width: 100%;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin: 0;
    padding: 10px 14px;
    border: 0;
    background: transparent;
    color: inherit;
    cursor: pointer;
    text-align: left;
}

.notifications-tone-picker__toggle:hover {
    background: rgba(15, 45, 90, 0.04);
}

.notifications-tone-picker__toggle-main {
    display: flex;
    flex-wrap: wrap;
    gap: 6px 12px;
    align-items: baseline;
}

.notifications-tone-picker__chevron {
    color: var(--plan-deep-blue, #0f2d5a);
    font-size: 0.85rem;
    line-height: 1;
    transition: transform 0.15s ease;
}

.notifications-tone-picker.is-open .notifications-tone-picker__chevron {
    transform: rotate(180deg);
}

.notifications-tone-picker__panel {
    padding: 0 14px 12px;
    border-top: 1px solid rgba(15, 45, 90, 0.08);
}

.notifications-tone-picker__hint {
    margin: 10px 0 8px;
}

.notifications-tone-picker__options {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(220px, 1fr));
    gap: 8px;
}

.notifications-tone-option {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0;
    padding: 8px 10px;
    border: 1px solid rgba(15, 45, 90, 0.14);
    border-radius: 8px;
    background: #fff;
    cursor: pointer;
}

.notifications-tone-option.is-selected {
    border-color: var(--plan-deep-blue, #0f2d5a);
    box-shadow: inset 0 0 0 1px var(--plan-deep-blue, #0f2d5a);
}

.notifications-tone-option__label {
    flex: 1;
    font-size: 0.92rem;
}

.notifications-tone-option__preview {
    flex-shrink: 0;
    padding: 4px 10px;
    font-size: 0.78rem;
}

.notifications-page__actions .btn-recent.active,
.notifications-page__actions .btn-recent[data-filter].active {
    background: var(--plan-deep-blue);
    color: #fff;
    border-color: var(--plan-deep-blue);
}

.notifications-page__list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 12px;
}

.notification-item-link {
    display: block;
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 14px 16px;
    background: #fff;
    color: var(--ink);
    text-decoration: none;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.notification-item-link:hover {
    border-color: var(--plan-cyan);
    box-shadow: 0 4px 14px rgba(18, 50, 74, 0.08);
    color: var(--ink);
}

.notification-item-link.is-unread {
    border-color: var(--plan-cyan);
    background: #f7fcff;
}

.notification-item-link__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 6px;
}

.notification-item-link__badge {
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--plan-deep-blue);
}

.notification-item-link__body {
    margin: 0 0 8px;
    white-space: pre-wrap;
    font-size: 0.94rem;
    line-height: 1.45;
}

.notification-item-link__meta {
    font-size: 0.88rem;
    margin-bottom: 6px;
}

.notification-item-link__cta {
    font-size: 0.9rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.mention-token {
    color: var(--plan-deep-blue);
    font-weight: 700;
    background: rgba(0, 159, 218, 0.12);
    border-radius: 4px;
    padding: 0 2px;
}

@media (max-width: 760px) {
    .section-header {
        flex-direction: column;
    }

    .entity-page-actions {
        justify-content: flex-start;
    }

    .entity-card {
        min-height: 220px;
    }

    .sla-hours-row {
        grid-template-columns: 1fr;
    }
}

.widget-kb-manage {
    background: linear-gradient(180deg, #ffffff 0%, #f2faff 100%);
    border-color: #c5e2f2;
}

.widget-kb-manage .widget-head a {
    font-weight: 700;
}

/* 3.6.2 Knowledge base & FAQ */
.kb-admin-page {
    background: linear-gradient(180deg, #ffffff 0%, #f4fbff 100%);
}

.kb-admin-header h2 {
    margin-bottom: 0.35rem;
}

.kb-admin-stats {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 0.75rem;
    margin: 1rem 0 1.1rem;
}

.kb-admin-stat {
    padding: 0.85rem 1rem;
    border-radius: 14px;
    border: 1px solid #d4e8f4;
    background: linear-gradient(145deg, #ffffff 0%, #eef8ff 100%);
    box-shadow: 0 8px 20px rgba(11, 67, 104, 0.06);
}

.kb-admin-stat span {
    display: block;
    color: var(--muted);
    font-size: 0.82rem;
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.kb-admin-stat strong {
    font-size: 1.55rem;
    color: var(--plan-deep-blue);
    line-height: 1.1;
}

.kb-admin-stat--accent {
    border-color: #9fd4ef;
    background: linear-gradient(145deg, #e8f7ff 0%, #d4efff 100%);
}

.kb-admin-actions {
    white-space: nowrap;
}

.kb-admin-actions .btn-link--attachment {
    margin-right: 0.35rem;
}

.kb-admin-view-modal,
.kb-admin-edit-modal {
    width: min(920px, 100%);
    max-height: min(90vh, 920px);
}

.kb-view-details {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 0.65rem 1rem;
    margin: 0.85rem 0 1rem;
    padding: 0.75rem 0.85rem;
    border-radius: 12px;
    background: #f4fbff;
    border: 1px solid #d4e8f4;
}

.kb-view-details dt {
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--muted);
    margin: 0 0 0.15rem;
}

.kb-view-details dd {
    margin: 0;
    font-weight: 600;
    color: var(--plan-deep-blue);
}

.kb-view-section-title {
    margin: 1rem 0 0.45rem;
    font-size: 0.95rem;
    color: var(--plan-deep-blue);
}

.kb-view-summary {
    margin: 0 0 0.5rem;
    line-height: 1.5;
}

.kb-view-body {
    white-space: pre-wrap;
    line-height: 1.55;
    padding: 0.85rem 0.95rem;
    border-radius: 10px;
    background: #fff;
    border: 1px solid var(--line);
    max-height: min(42vh, 360px);
    overflow-y: auto;
}

.kb-view-review {
    margin-top: 0.85rem;
    padding: 0.65rem 0.75rem;
    border-radius: 8px;
    background: #fff8e8;
    border: 1px solid #f0dfa8;
}

/* Global header notification (replaces browser alert) */
.plan-app-toast {
    position: fixed;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 10px);
    left: 50%;
    transform: translateX(-50%);
    z-index: 1300;
    display: flex;
    align-items: flex-start;
    gap: 0.65rem;
    max-width: min(640px, 92vw);
    padding: 0.75rem 0.85rem 0.75rem 1.1rem;
    border-radius: 12px;
    font-size: 0.92rem;
    font-weight: 700;
    line-height: 1.4;
    box-shadow: 0 12px 28px rgba(11, 67, 104, 0.2);
    border: 1px solid transparent;
}

.plan-app-toast[hidden] {
    display: none !important;
}

.plan-app-toast__message {
    flex: 1;
    min-width: 0;
    white-space: pre-line;
}

.plan-app-toast__close {
    flex-shrink: 0;
    margin: 0;
    padding: 0.1rem 0.45rem;
    border: none;
    border-radius: 8px;
    background: rgba(255, 255, 255, 0.35);
    color: inherit;
    font-size: 1.25rem;
    line-height: 1;
    cursor: pointer;
    box-shadow: none;
}

.plan-app-toast__close:hover {
    background: rgba(255, 255, 255, 0.55);
    box-shadow: none;
}

.plan-app-toast--success {
    background: #e8f8ef;
    border-color: #9ed4b5;
    color: #1a6b38;
}

.plan-app-toast--error {
    background: #fdeaea;
    border-color: #f0b4b4;
    color: #9b1c1c;
}

.plan-app-toast--info {
    background: #e8f4fc;
    border-color: #b9d9ec;
    color: #1a4f73;
}

.plan-app-toast--warning {
    background: #fff8e8;
    border-color: #f0dfa8;
    color: #7a4e00;
}

.plan-app-dialog {
    /* Above ticket workflow / requester modals so recall prompts are visible. */
    z-index: 1400;
}

.plan-app-dialog__card {
    width: min(480px, 100%);
}

.plan-app-dialog__message {
    margin: 0 0 0.85rem;
    color: var(--ink);
    line-height: 1.45;
}

.plan-app-dialog__field {
    display: grid;
    gap: 0.35rem;
    margin-bottom: 0.25rem;
}

.plan-app-dialog__field input,
.plan-app-dialog__field textarea,
.plan-app-dialog__field select {
    width: 100%;
    padding: 0.55rem 0.65rem;
    border: 1px solid var(--field-border);
    border-radius: 10px;
    font: inherit;
    font-size: 0.95rem;
    background: var(--field-fill);
    color: var(--ink);
}

.plan-app-dialog__field select {
    background: var(--field-fill-select);
    border-color: var(--field-select-border);
    color: var(--field-select-text);
    font-weight: 700;
    min-height: 42px;
}

.plan-app-dialog__field textarea {
    resize: vertical;
    min-height: 5.5rem;
}

.plan-app-dialog__comment {
    display: grid;
    gap: 0.35rem;
    margin-top: 0.35rem;
}

.plan-app-dialog__comment span {
    font-size: 0.85rem;
    font-weight: 650;
    color: var(--ink);
}

.plan-app-dialog__actions #planAppDialogConfirm.warn {
    background: linear-gradient(180deg, #e85a2c 0%, #c73e12 100%);
    color: #fff;
}

/* Custom reports (3.7.3) */
.custom-reports-page__main {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    min-width: 0;
    min-height: calc(100vh - var(--shell-header-height) - var(--shell-nav-height) - 4rem);
}

.custom-reports-toolbar {
    padding: 0.75rem 1rem;
    flex-shrink: 0;
}

.custom-reports-toolbar__row {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 1rem;
    flex-wrap: wrap;
}

.custom-reports-toolbar__copy h2 {
    margin: 0 0 0.2rem;
    font-size: 1.35rem;
}

.custom-reports-toolbar__copy .muted {
    margin: 0;
    font-size: 0.88rem;
    max-width: 52rem;
}

.custom-reports-toolbar__actions {
    display: flex;
    gap: 0.45rem;
    flex-wrap: wrap;
    flex-shrink: 0;
}

.custom-reports-workspace {
    display: grid;
    grid-template-columns: minmax(200px, 232px) minmax(0, 1fr);
    gap: 0.85rem;
    flex: 1;
    min-height: 0;
    align-items: stretch;
}

.custom-reports-sidebar {
    display: flex;
    flex-direction: column;
    min-height: 0;
    padding: 0.75rem;
    overflow: hidden;
}

.custom-reports-sidebar__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.5rem;
    flex-shrink: 0;
}

.custom-reports-sidebar__head h3 {
    margin: 0;
    font-size: 0.95rem;
}

.custom-reports-sidebar__count {
    font-size: 0.8rem;
    font-weight: 700;
}

.custom-reports-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 0.35rem;
    flex: 1;
    min-height: 0;
    overflow-y: auto;
}

.custom-reports-list__item {
    width: 100%;
    text-align: left;
    padding: 0.55rem 0.65rem;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #f8fcff;
    cursor: pointer;
    box-shadow: none;
}

.custom-reports-list__item.is-active,
.custom-reports-list__item:hover {
    border-color: #9ccde7;
    background: #eef8ff;
}

.custom-reports-list__item strong {
    display: block;
    color: var(--plan-deep-blue);
    font-size: 0.9rem;
}

.custom-reports-list__item span {
    display: block;
    font-size: 0.76rem;
    color: var(--muted);
    margin-top: 0.15rem;
}

.custom-reports-stage {
    display: grid;
    grid-template-rows: auto minmax(240px, 1fr);
    gap: 0.85rem;
    min-width: 0;
    min-height: 0;
}

.custom-reports-builder {
    padding: 0.75rem 1rem;
    min-width: 0;
}

.custom-reports-builder__head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    flex-wrap: wrap;
    margin-bottom: 0.65rem;
    padding-bottom: 0.55rem;
    border-bottom: 1px solid var(--line);
}

.custom-reports-builder__head h3 {
    margin: 0;
    font-size: 1rem;
}

.custom-reports-builder__toolbar {
    margin: 0;
    gap: 0.35rem;
    flex-wrap: wrap;
}

.custom-reports-builder__toolbar .btn-recent {
    padding: 0.38rem 0.7rem;
    font-size: 0.82rem;
}

.custom-reports-form {
    display: grid;
    gap: 0.65rem;
}

.custom-reports-meta-row {
    display: grid;
    grid-template-columns: minmax(140px, 1.4fr) minmax(140px, 1.6fr) 100px auto;
    gap: 0.55rem 0.65rem;
    align-items: end;
}

.custom-reports-meta-row label {
    margin: 0;
    font-size: 0.82rem;
}

.custom-reports-checkbox--inline {
    align-self: end;
    padding-bottom: 0.45rem;
    white-space: nowrap;
}

.custom-reports-builder-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.65rem;
}

.custom-reports-filters-block {
    margin-bottom: 0;
}

.custom-reports-filters {
    display: grid;
    gap: 0.35rem;
}

.custom-reports-preview {
    display: flex;
    flex-direction: column;
    min-height: 0;
    padding: 0.75rem 1rem;
    overflow: hidden;
}

.custom-reports-preview__head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 1rem;
    flex-wrap: wrap;
    margin-bottom: 0.5rem;
    flex-shrink: 0;
}

.custom-reports-preview__head h3 {
    margin: 0;
    font-size: 1rem;
}

.custom-reports-preview__head .muted {
    margin: 0;
    font-size: 0.85rem;
}

.custom-reports-preview__table {
    flex: 1;
    min-height: 180px;
    max-height: none;
    overflow: auto;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #fff;
}

.custom-reports-preview__table table {
    margin: 0;
}

.custom-reports-fieldset {
    border: 1px solid var(--line);
    border-radius: 10px;
    padding: 0.55rem 0.7rem;
    margin: 0;
    min-width: 0;
}

.custom-reports-fieldset legend {
    padding: 0 0.25rem;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.custom-reports-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
}

.custom-reports-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    padding: 0.25rem 0.5rem;
    border: 1px solid #d4e8f4;
    border-radius: 999px;
    background: #fff;
    font-size: 0.82rem;
}

.custom-reports-filter-row {
    display: grid;
    grid-template-columns: minmax(120px, 1.1fr) minmax(100px, 0.85fr) minmax(120px, 1.2fr) auto;
    gap: 0.4rem;
    align-items: center;
}

.custom-reports-filter-row .cr-filter-from,
.custom-reports-filter-row .cr-filter-to {
    grid-column: span 1;
}

.custom-reports-filter-row:has(.cr-filter-from:not([hidden])) {
    grid-template-columns: minmax(110px, 1fr) minmax(90px, 0.8fr) minmax(110px, 1fr) minmax(110px, 1fr) minmax(110px, 1fr) auto;
}

.custom-reports-checkbox {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    font-size: 0.88rem;
}

.custom-reports-schedule-list {
    margin: 0.75rem 0;
    display: grid;
    gap: 0.45rem;
    max-height: 200px;
    overflow-y: auto;
}

.custom-reports-schedule-item {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem;
    padding: 0.45rem 0.55rem;
    border: 1px solid var(--line);
    border-radius: 8px;
    font-size: 0.85rem;
}

@media (max-width: 1200px) {
    .custom-reports-meta-row {
        grid-template-columns: 1fr 1fr;
    }

    .custom-reports-checkbox--inline {
        grid-column: 1 / -1;
    }
}

@media (max-width: 960px) {
    .custom-reports-workspace {
        grid-template-columns: 1fr;
    }

    .custom-reports-sidebar {
        max-height: 200px;
    }

    .custom-reports-stage {
        grid-template-rows: auto auto;
    }

    .custom-reports-builder-grid {
        grid-template-columns: 1fr;
    }

    .custom-reports-meta-row {
        grid-template-columns: 1fr;
    }

    .custom-reports-filter-row,
    .custom-reports-filter-row:has(.cr-filter-from:not([hidden])) {
        grid-template-columns: 1fr 1fr;
    }

    .custom-reports-filter-row .cr-filter-remove {
        grid-column: 1 / -1;
        justify-self: start;
    }
}

.kb-admin-toast {
    position: fixed;
    top: calc(var(--shell-header-height) + var(--shell-nav-height) + 10px);
    left: 50%;
    transform: translateX(-50%);
    z-index: 1200;
    max-width: min(560px, 92vw);
    padding: 0.8rem 1.2rem;
    border-radius: 12px;
    font-size: 0.92rem;
    font-weight: 700;
    box-shadow: 0 12px 28px rgba(11, 67, 104, 0.18);
    border: 1px solid transparent;
}

.kb-admin-toast.success,
.kb-admin-toast.plan-app-toast--success {
    background: #e8f8ef;
    border-color: #9ed4b5;
    color: #1a6b38;
}

.kb-admin-toast.error,
.kb-admin-toast.plan-app-toast--error {
    background: #fdeaea;
    border-color: #f0b4b4;
    color: #9b1c1c;
}

.kb-admin-toast.info,
.kb-admin-toast.plan-app-toast--info {
    background: #e8f4fc;
    border-color: #b9d9ec;
    color: #1a4f73;
}

.kb-editor-status {
    min-height: 1.25rem;
    margin-top: 0.65rem;
    font-weight: 600;
}

.kb-editor-status.is-success {
    color: #1a7a3e;
}

.kb-editor-status.is-error {
    color: #b30000;
}

.kb-admin-editor__actions button.kb-action-unavailable {
    opacity: 0.55;
    cursor: help;
}

.kb-admin-editor__actions button.is-busy {
    opacity: 0.7;
    pointer-events: none;
}

.kb-editor-form {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.75rem 0.85rem;
    margin-top: 0.85rem;
}

.kb-editor-form label.full {
    grid-column: 1 / -1;
}

.kb-workflow-badge {
    display: inline-block;
    padding: 0.2rem 0.55rem;
    border-radius: 999px;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.kb-workflow-badge--draft { background: #eef2f6; color: #4a6075; }
.kb-workflow-badge--in-review { background: #fff4dd; color: #8a5b00; }
.kb-workflow-badge--published { background: #e5f8ed; color: #1f6b3f; }
.kb-workflow-badge--archived { background: #fde8e8; color: #8b2f2f; }

.kb-type-pill {
    display: inline-block;
    padding: 0.15rem 0.45rem;
    border-radius: 6px;
    font-size: 0.68rem;
    font-weight: 800;
    letter-spacing: 0.04em;
    background: #e8f4fc;
    color: var(--plan-deep-blue);
}

.kb-type-pill--faq {
    background: #fff3d6;
    color: #7a5600;
}

.kb-tag-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
    margin: 0.35rem 0 0.5rem;
}

.kb-tag-chips--compact {
    margin-top: 0.25rem;
}

.kb-tag-chip {
    display: inline-block;
    padding: 0.18rem 0.5rem;
    border-radius: 999px;
    font-size: 0.74rem;
    font-weight: 600;
    background: #e8f4fc;
    color: #1a4f73;
    border: 1px solid #c5e2f2;
}

.kb-list-copy__head {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex-wrap: wrap;
    margin-bottom: 0.2rem;
}

.kb-article-feedback {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.45rem;
    margin-top: 0.85rem;
    padding-top: 0.75rem;
    border-top: 1px solid var(--line);
}

.kb-article-feedback__label {
    font-weight: 700;
    color: var(--plan-deep-blue);
}

.kb-article-feedback button.is-selected {
    background: var(--plan-deep-blue);
    box-shadow: 0 8px 18px rgba(0, 91, 159, 0.28);
}

.kb-article-feedback button.is-busy {
    opacity: 0.65;
    cursor: wait;
}

.requester-kb-article-modal {
    width: min(760px, 100%);
}

.requester-kb-article-modal .requester-kb-article {
    margin: 0;
    padding: 0;
    border: 0;
    background: transparent;
}

.requester-kb-article-modal .requester-kb-article__body {
    max-height: min(52vh, 420px);
    overflow-y: auto;
    white-space: pre-wrap;
    line-height: 1.55;
}

.requester-kb-panel .kb-article-feedback {
    margin-top: 0.65rem;
    padding-top: 0.65rem;
    border-top: 1px solid var(--line);
}

/* Users administration */
.users-admin-page {
    background: linear-gradient(180deg, #ffffff 0%, #f4fbff 100%);
}

.users-admin-header h2 {
    margin-bottom: 0.35rem;
}

.users-admin-lead {
    margin: 0;
    max-width: 52rem;
    font-size: 0.9rem;
    line-height: 1.45;
}

.users-admin-stats {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.65rem;
    margin-bottom: 1rem;
}

.users-admin-stat {
    padding: 0.65rem 0.85rem;
    border-radius: 12px;
    border: 1px solid #d4e8f4;
    background: linear-gradient(145deg, #ffffff 0%, #eef8ff 100%);
}

.users-admin-stat span {
    display: block;
    color: var(--muted);
    font-size: 0.78rem;
    font-weight: 600;
    margin-bottom: 0.15rem;
}

.users-admin-stat strong {
    font-size: 1.35rem;
    color: var(--plan-deep-blue);
    line-height: 1.1;
}

.users-admin-stat--accent {
    border-color: #9fd4ef;
    background: linear-gradient(145deg, #e8f7ff 0%, #d4efff 100%);
}

.users-admin-header-actions {
    flex-shrink: 0;
}

#openNewUserBtn {
    font-weight: 700;
}

.users-admin-modal {
    width: min(640px, 100%);
    max-height: min(90vh, 880px);
}

.users-admin-modal--edit {
    width: min(720px, 100%);
}

.users-edit-summary {
    margin-bottom: 1rem;
    padding-bottom: 0.85rem;
    border-bottom: 1px solid #d4e8f4;
}

.users-view-details {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
    gap: 0.55rem 0.85rem;
    margin: 0 0 0.85rem;
    padding: 0.7rem 0.8rem;
    border-radius: 12px;
    background: #f4fbff;
    border: 1px solid #d4e8f4;
}

.users-view-details dt {
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--muted);
    margin: 0 0 0.12rem;
}

.users-view-details dd {
    margin: 0;
    font-weight: 600;
    color: var(--plan-deep-blue);
    font-size: 0.9rem;
    word-break: break-word;
}

.users-summary-perms__title {
    margin: 0 0 0.4rem;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.users-summary-perms__list {
    display: flex;
    flex-wrap: wrap;
    gap: 0.3rem;
}

.users-summary-perms__list .perm-badge {
    font-size: 0.72rem;
}

.users-modal-actions {
    margin-top: 0.85rem;
    padding-top: 0.75rem;
    border-top: 1px dashed #c5dce8;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.users-modal-actions button {
    padding: 0.4rem 0.75rem;
    font-size: 0.85rem;
}

.users-admin-form--edit-section {
    margin-top: 0.25rem;
}

.users-admin-form--edit-section > legend,
.users-form-section-label {
    margin: 0 0 0.55rem;
    font-size: 0.82rem;
    font-weight: 700;
    color: var(--plan-deep-blue);
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.users-modal-lead {
    margin: 0 0 0.85rem;
    font-size: 0.85rem;
    line-height: 1.4;
}

.users-form-fields {
    display: grid;
    gap: 0.55rem;
}

.users-form-fields--modal {
    grid-template-columns: repeat(2, minmax(0, 1fr));
}

.users-form-fields--modal .users-form-active {
    grid-column: 1 / -1;
}

.users-form-fields label {
    margin: 0;
    font-size: 0.82rem;
}

.users-form-fields input,
.users-form-fields select {
    margin-top: 0.25rem;
    font-size: 0.9rem;
}

.users-form-active {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    margin-top: 0.15rem;
    padding: 0.35rem 0;
}

.users-form-active input {
    margin: 0;
}

.users-perm-details {
    margin: 0.65rem 0 0;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: #fbfeff;
}

.profile-permissions-details {
    margin: 0;
}

.profile-permissions-details summary {
    font-size: 1rem;
}

.profile-card {
    max-width: 920px;
}

.profile-divider {
    border: none;
    border-top: 1px solid var(--line);
    margin: 1.15rem 0;
}

.profile-details-grid,
.profile-password-grid {
    display: grid;
    gap: 0.7rem 0.85rem;
}

.profile-details-grid {
    grid-template-columns: minmax(0, 1.3fr) minmax(120px, 0.65fr) minmax(150px, 0.85fr);
}

.profile-field--name {
    grid-column: 1 / 2;
}

.profile-field--email {
    grid-column: 2 / 4;
}

.profile-field--dept {
    grid-column: 1 / 2;
}

.profile-field--role {
    grid-column: 2 / 3;
}

.profile-field--locale {
    grid-column: 3 / 4;
}

.profile-field--entity {
    grid-column: 1 / 3;
}

.profile-field--office {
    grid-column: 3 / 4;
}

.profile-password-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
}

.profile-password-policy-hint {
    margin: 0 0 0.75rem;
}

.profile-generated-password-hint {
    margin: 0.65rem 0 0;
}

.profile-password-actions .btn-outline {
    background: #fff;
    color: var(--plan-deep-blue);
    border: 1px solid #63b6e0;
    box-shadow: none;
}

.profile-password-actions .btn-outline:hover,
.profile-password-actions .btn-outline:focus {
    background: #e8f4fc;
    color: var(--plan-deep-blue);
    box-shadow: none;
    transform: none;
}

.profile-card label input,
.profile-card label select {
    min-height: 40px;
    padding: 0.5rem 0.7rem;
}

.profile-field--locale .muted {
    font-size: 0.75rem;
    line-height: 1.3;
}

@media (max-width: 900px) {
    .profile-details-grid {
        grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr);
    }

    .profile-field--name,
    .profile-field--email,
    .profile-field--dept,
    .profile-field--role,
    .profile-field--locale,
    .profile-field--entity,
    .profile-field--office {
        grid-column: auto;
    }

    .profile-password-grid {
        grid-template-columns: 1fr 1fr;
    }

    .profile-password-grid > label:first-child {
        grid-column: 1 / -1;
    }
}

@media (max-width: 640px) {
    .profile-details-grid,
    .profile-password-grid {
        grid-template-columns: 1fr;
    }

    .profile-password-grid > label:first-child {
        grid-column: auto;
    }
}

.users-perm-details summary {
    cursor: pointer;
    padding: 0.5rem 0.65rem;
    font-weight: 700;
    font-size: 0.88rem;
    color: var(--plan-deep-blue);
    list-style-position: inside;
}

.users-perm-details summary .muted {
    font-weight: 500;
    font-size: 0.78rem;
}

.users-perm-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0.4rem;
    max-height: min(240px, 36vh);
    overflow: auto;
    padding: 0 0.55rem 0.55rem;
}

.users-perm-grid .perm-item {
    padding: 0.4rem 0.5rem;
}

.users-perm-grid .perm-item strong {
    font-size: 0.82rem;
}

.users-perm-grid .perm-item small {
    font-size: 0.72rem;
    margin-top: 0.1rem;
}

.users-form-actions {
    margin-top: 0.65rem;
    gap: 0.5rem;
}

.users-form-actions button {
    min-width: 7rem;
    padding: 0.45rem 0.85rem;
    font-size: 0.88rem;
}

.users-admin-list-panel {
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 0.55rem;
}

.users-admin-list-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem 0.7rem;
    margin-bottom: 0.3rem;
}

.users-search-label {
    flex: 1;
    min-width: 10rem;
    margin: 0;
}

.users-search-label input {
    width: 100%;
    margin: 0;
    padding: 0.35rem 0.45rem;
    font-size: 0.86rem;
}

.users-list-meta {
    margin: 0;
    font-size: 0.82rem;
    white-space: nowrap;
}

.users-filters-container {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    width: 100%;
    padding: 0.5rem 0;
    border-top: 1px solid #d4e8f4;
    border-bottom: 1px solid #d4e8f4;
}

.users-filters-container {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    padding: 0.4rem 0;
    border-top: 1px solid #d4e8f4;
}

.users-filter-select {
    padding: 0.3rem 0.45rem;
    font-size: 0.82rem;
    border: 1px solid #d4e8f4;
    border-radius: 3px;
    background: white;
    cursor: pointer;
    height: 30px;
}

.users-filter-select:hover {
    border-color: #b8d4e8;
}

.users-filter-select:focus {
    outline: 2px solid #4a90e2;
    outline-offset: -2px;
}

#userFiltersToggleBtn {
    padding: 0.3rem 0.6rem;
    font-size: 0.82rem;
    border: 1px solid #d4e8f4;
    background: white;
    border-radius: 3px;
    cursor: pointer;
    transition: all 0.15s ease;
    height: 30px;
    white-space: nowrap;
}

#userFiltersToggleBtn:hover {
    border-color: #b8d4e8;
    background: #f5fafb;
}

#userFiltersToggleBtn.active {
    background: #e8f4fc;
    border-color: #4a90e2;
    color: #1e5a96;
}

#userFiltersClearBtn {
    padding: 0.3rem 0.6rem;
    font-size: 0.82rem;
    height: 30px;
}

.users-admin-table-wrap {
    max-height: min(75vh, 780px);
    overflow: auto;
    border-radius: 12px;
    border: 1px solid #d4e8f4;
}

.users-admin-table {
    width: 100%;
    font-size: 0.88rem;
}

.users-admin-table th,
.users-admin-table td {
    padding: 0.45rem 0.55rem;
    vertical-align: top;
}

.users-admin-table thead th {
    position: sticky;
    top: 0;
    z-index: 1;
    background: #e8f4fc;
    font-size: 0.78rem;
    text-transform: uppercase;
    letter-spacing: 0.03em;
}

.users-col-id {
    width: 3rem;
    font-variant-numeric: tabular-nums;
}

.users-col-contract {
    width: 7.5rem;
    font-variant-numeric: tabular-nums;
    white-space: nowrap;
}

.users-contract--soon {
    color: #9a5b00;
    font-weight: 700;
}

.users-contract--expired {
    color: #8b1111;
    font-weight: 700;
}

#userSummaryContractEnd.users-contract--soon,
#userSummaryContractEnd.users-contract--expired {
    font-weight: 700;
}

.users-col-actions {
    width: 1%;
    white-space: nowrap;
}

.users-admin-table .actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.25rem;
}

.users-admin-table .actions button {
    padding: 0.28rem 0.45rem;
    font-size: 0.78rem;
}

@media (max-width: 640px) {
    .users-form-fields--modal {
        grid-template-columns: 1fr;
    }

    .users-perm-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 720px) {
    .users-admin-stats {
        grid-template-columns: 1fr;
    }

    .users-admin-header {
        flex-direction: column;
        align-items: stretch;
    }

    .users-admin-header-actions {
        justify-content: flex-start;
    }
}

/* Management executive reports (Reporting → Management tab) */
.mgmt-reports-body {
    display: flex;
    flex-direction: column;
    gap: 1.25rem;
}

.mgmt-reports-lead {
    margin: 0.25rem 0 0;
    max-width: 52rem;
}

.mgmt-reports-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    gap: 0.65rem 1rem;
    padding: 0.75rem 1rem;
    background: linear-gradient(135deg, #f0f6fc 0%, #f8fafc 100%);
    border: 1px solid #d8e4f0;
    border-radius: 10px;
}

.mgmt-reports-status {
    margin-left: auto;
    font-size: 0.8rem;
}

.mgmt-reports-jump {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem 0.55rem;
}

.mgmt-reports-jump a {
    display: inline-block;
    padding: 0.28rem 0.65rem;
    font-size: 0.78rem;
    font-weight: 600;
    color: #005b9f;
    background: #fff;
    border: 1px solid #c5d9eb;
    border-radius: 999px;
    text-decoration: none;
}

.mgmt-reports-jump a:hover,
.mgmt-reports-jump a:focus-visible {
    background: #e8f2fa;
    border-color: #005b9f;
}

.mgmt-report-card {
    padding: 1rem 1.1rem 1.15rem;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 12px;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.04);
}

.mgmt-report-card--accent {
    border-color: #f5c2c7;
    background: linear-gradient(180deg, #fff 0%, #fff8f8 100%);
}

.mgmt-report-title {
    margin: 0 0 0.65rem;
    font-size: 1.05rem;
    font-weight: 700;
    color: #005b9f;
}

.mgmt-report-title--severity {
    color: #b42318;
}

.mgmt-report-sublead {
    margin: -0.35rem 0 0.75rem;
    font-size: 0.82rem;
}

.mgmt-table-wrap {
    margin-top: 0.15rem;
}

.mgmt-report-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.84rem;
}

.mgmt-report-table thead th {
    background: #005b9f;
    color: #fff;
    font-weight: 700;
    text-align: center;
    padding: 0.55rem 0.65rem;
    border: 1px solid #004a85;
    white-space: nowrap;
}

.mgmt-report-table thead th:first-child {
    text-align: left;
}

.mgmt-report-table tbody tr:nth-child(even) {
    background: #f8fafc;
}

.mgmt-report-table tbody th[scope="row"] {
    text-align: left;
    font-weight: 700;
    color: #1e293b;
    padding: 0.45rem 0.65rem;
    border: 1px solid #e2e8f0;
}

.mgmt-report-table td {
    text-align: center;
    padding: 0.45rem 0.65rem;
    border: 1px solid #e2e8f0;
    color: #334155;
}

.mgmt-report-table tfoot .mgmt-total-row th,
.mgmt-report-table tfoot .mgmt-total-row td {
    background: #eef2f7;
    font-weight: 800;
    border-top: 2px solid #94a3b8;
}

.mgmt-cell--num {
    font-variant-numeric: tabular-nums;
}

.mgmt-cell--within {
    color: #067647;
    font-weight: 600;
}

.mgmt-cell--breach,
.mgmt-cell--breach-high {
    color: #b42318;
    font-weight: 700;
}

.mgmt-cell--breach-low {
    color: #067647;
    font-weight: 700;
}

.mgmt-cell--breach-mid {
    color: #b54708;
    font-weight: 600;
}

.mgmt-cell--neutral {
    color: #64748b;
}

.mgmt-report-footnotes {
    margin-top: 0.5rem;
    padding: 0.85rem 1rem;
    background: #f8fafc;
    border: 1px dashed #cbd5e1;
    border-radius: 10px;
    font-size: 0.8rem;
}

.mgmt-report-footnotes__details {
    margin: 0 0 0.65rem;
}

.mgmt-report-footnotes__title {
    margin: 0;
    font-weight: 700;
    color: #475569;
    cursor: pointer;
    list-style: none;
}

.mgmt-report-footnotes__title::-webkit-details-marker {
    display: none;
}

.mgmt-report-footnotes__title::before {
    content: '▸';
    display: inline-block;
    margin-right: 0.35rem;
    color: #64748b;
    transition: transform 0.12s ease;
}

.mgmt-report-footnotes__details[open] > .mgmt-report-footnotes__title::before {
    transform: rotate(90deg);
}

.mgmt-report-footnotes ul {
    margin: 0.45rem 0 0 1.1rem;
    padding: 0;
    color: #64748b;
}

.mgmt-report-card--accent .mgmt-report-table thead th {
    background: #b42318;
    border-color: #912018;
}

@media (max-width: 900px) {
    .mgmt-reports-status {
        margin-left: 0;
        width: 100%;
    }

    .mgmt-report-table {
        font-size: 0.78rem;
    }

    .mgmt-report-hub-grid {
        grid-template-columns: 1fr;
    }
}

/* Management tab dropdown + hub */
.reporting-tab-group {
    position: relative;
    width: 100%;
}

.reporting-tab-group .reporting-tab {
    width: 100%;
}

.reporting-tab-menu {
    display: none;
    position: absolute;
    left: 0;
    right: 0;
    top: calc(100% + 4px);
    z-index: 30;
    max-height: 16rem;
    overflow: auto;
    background: #fff;
    border: 1px solid #c5d9eb;
    border-radius: 10px;
    box-shadow: 0 8px 24px rgba(15, 23, 42, 0.12);
    padding: 0.35rem 0;
}

.reporting-tab-group.is-open .reporting-tab-menu {
    display: block;
}

.reporting-tab-menu__item {
    display: block;
    padding: 0.45rem 0.65rem;
    font-size: 0.74rem;
    font-weight: 600;
    line-height: 1.35;
    color: #163b60;
    text-decoration: none;
    border-left: 3px solid transparent;
}

.reporting-tab-menu__item:hover,
.reporting-tab-menu__item:focus-visible {
    background: #f0f8ff;
    border-left-color: var(--plan-yellow);
    color: #005b9f;
}

.mgmt-report-hub-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(17rem, 1fr));
    gap: 0.85rem;
}

.mgmt-report-hub-card {
    display: flex;
    flex-direction: column;
    justify-content: space-between;
    gap: 0.75rem;
    width: 100%;
    min-height: 11.5rem;
    padding: 0.9rem 1rem;
    background: #fff;
    border: 1px solid #d8e4f0;
    border-radius: 12px;
    text-align: left;
    font: inherit;
    color: inherit;
    cursor: pointer;
    transition: background 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}

.mgmt-report-hub-card:hover,
.mgmt-report-hub-card:focus-visible {
    background: linear-gradient(135deg, #fffbe6 0%, #fff4b8 100%);
    border-color: var(--plan-yellow);
    box-shadow: inset 4px 0 0 var(--plan-yellow), 0 4px 14px rgba(255, 209, 0, 0.22);
    outline: none;
}

.mgmt-report-hub-card__title {
    margin: 0;
    font-size: 0.92rem;
    font-weight: 700;
    line-height: 1.35;
    color: #005b9f;
}

.mgmt-report-hub-card__desc {
    margin: 0;
    font-size: 0.80rem;
    line-height: 1.4;
    color: #6b7280;
    flex: 1 1 auto;
}

.mgmt-report-hub-card:hover .mgmt-report-hub-card__title,
.mgmt-report-hub-card:focus-visible .mgmt-report-hub-card__title {
    color: #004a85;
}

.mgmt-report-hub-card__action {
    margin: auto 0 0 0;
    font-size: 0.75rem;
    font-weight: 700;
    color: #005b9f;
}

.mgmt-exec-kpi-strip {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(8.5rem, 1fr));
    gap: 0.55rem;
    margin: 0 0 0.85rem;
}

.mgmt-exec-kpi {
    display: grid;
    gap: 0.15rem;
    padding: 0.55rem 0.65rem;
    border: 1px solid #d8e4f0;
    border-radius: 10px;
    background: #f7fbfe;
}

.mgmt-exec-kpi span {
    font-size: 0.72rem;
    font-weight: 700;
    color: #4a6580;
}

.mgmt-exec-kpi strong {
    font-size: 1.15rem;
    color: #005b9f;
    line-height: 1.1;
}

.mgmt-exec-kpi em {
    font-style: normal;
    font-size: 0.75rem;
    font-weight: 700;
}

.mgmt-exec-kpi small {
    font-size: 0.7rem;
}

.mgmt-exec-section-title {
    margin: 0.85rem 0 0.35rem;
    font-size: 0.86rem;
    font-weight: 700;
    color: #005b9f;
}

.mgmt-exec-note {
    margin: 0 0 0.35rem;
    font-size: 0.8rem;
}

.mgmt-chart-block {
    margin: 0.55rem 0 0;
}

.mgmt-chart-details {
    margin: 0.75rem 0 0.25rem;
    border: 1px solid #d8e4f0;
    border-radius: 10px;
    background: #f7fbfe;
    padding: 0.35rem 0.65rem 0.45rem;
}

.mgmt-chart-details__summary {
    cursor: pointer;
    font-size: 0.82rem;
    font-weight: 700;
    color: #005b9f;
    list-style: none;
}

.mgmt-chart-details__summary::-webkit-details-marker {
    display: none;
}

.mgmt-chart-details__summary::before {
    content: '▸';
    display: inline-block;
    margin-right: 0.35rem;
    color: #64748b;
    transition: transform 0.12s ease;
}

.mgmt-chart-details[open] > .mgmt-chart-details__summary::before {
    transform: rotate(90deg);
}

.mgmt-chart-details[open] {
    background: #fff;
}

.mgmt-chart-wrap {
    position: relative;
    height: 240px;
    min-height: 200px;
    margin-top: 0.45rem;
    padding: 0.35rem 0.25rem 0.15rem;
    border: 1px solid #d8e4f0;
    border-radius: 10px;
    background: #fff;
}

.mgmt-chart-wrap canvas {
    display: block;
    width: 100% !important;
    height: 100% !important;
}

.mgmt-report-hub-card:hover .mgmt-report-hub-card__action,
.mgmt-report-hub-card:focus-visible .mgmt-report-hub-card__action {
    color: #163b60;
}

.mgmt-hub-dates-note {
    margin: 0;
    font-size: 0.76rem;
    flex: 1 1 100%;
}

.mgmt-report-page__crumb {
    margin: 0 0 0.35rem;
    font-size: 0.78rem;
    color: #64748b;
}

.mgmt-report-page__crumb a {
    color: #005b9f;
    font-weight: 600;
    text-decoration: none;
}

.mgmt-report-page__lead {
    margin: 0.45rem 0 0;
    max-width: 42rem;
}

.mgmt-report-page__card {
    padding: 1rem 1.1rem 1.15rem;
}

.mgmt-report-page__toolbar {
    margin-bottom: 1rem;
}

/* Management report detail modal */
.mgmt-report-modal .modal-backdrop {
    background: rgba(15, 23, 42, 0.45);
}

.mgmt-report-modal__card {
    width: min(96vw, 58rem);
    max-height: min(92vh, 52rem);
    display: flex;
    flex-direction: column;
    padding: 0;
    overflow: hidden;
}

.mgmt-report-modal__header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 0.85rem 1rem;
    border-bottom: 1px solid var(--line);
    margin: 0;
}

.mgmt-report-modal__heading h3 {
    margin: 0;
    font-size: 1.05rem;
    color: #005b9f;
}

.mgmt-report-modal__sublead {
    margin: 0.35rem 0 0;
    font-size: 0.82rem;
}

.mgmt-report-modal__header-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem;
    flex-shrink: 0;
}

.mgmt-report-modal__body {
    padding: 0.85rem 1rem 1rem;
    overflow: auto;
}

.mgmt-report-modal__status {
    margin: 0 0 0.65rem;
    font-size: 0.84rem;
}

.mgmt-report-modal__footnotes {
    margin-top: 0.85rem;
}

@media (max-width: 720px) {
    .mgmt-report-modal__header {
        flex-direction: column;
    }

    .mgmt-report-modal__header-actions {
        width: 100%;
        justify-content: flex-start;
    }
}

.reporting-period-toolbar {
    display: inline-flex;
    flex-wrap: wrap;
    align-items: flex-end;
    gap: 0.55rem 0.75rem;
}

.reporting-period-range[hidden],
#reportingPeriodMonthsWrap[hidden] {
    display: none !important;
}

.workflow-config-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-end;
    justify-content: space-between;
    gap: 0.75rem 1rem;
    margin-bottom: 0.75rem;
}

.workflow-config-toolbar__select {
    min-width: min(320px, 100%);
}

.workflow-config-modal {
    width: min(760px, 100%);
    max-height: min(88vh, 920px);
}

.catalog-admin-modal {
    width: min(640px, 100%);
    max-height: min(90vh, 880px);
}

.workflow-config-stages-table__drag {
    width: 2.5rem;
}

.workflow-stage-drag-handle {
    border: 0;
    background: transparent;
    cursor: grab;
    color: #5b6c7d;
    padding: 0.15rem 0.35rem;
    font-size: 0.95rem;
}

.workflow-stage-row--dragging {
    opacity: 0.55;
}

.workflow-stage-row--drop-target {
    outline: 2px dashed var(--accent, #0b7ab8);
    outline-offset: -2px;
}

.workflow-field-perm-block {
    border: 1px solid var(--line);
    border-radius: 12px;
    padding: 0.75rem;
    margin-bottom: 0.75rem;
}

.workflow-field-perm-block__grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 0.75rem;
    margin-top: 0.5rem;
}

.process-field--readonly {
    opacity: 0.85;
}

.process-field--readonly input,
.process-field--readonly textarea,
.process-field--readonly select {
    background: #f4f7fa;
    cursor: not-allowed;
}

/* ═══════════════════════════════════════════════════════
   Responsive shell - small laptops & Windows display scaling
   (125–150% scaling shrinks the effective CSS viewport, so the
   fixed-pixel chrome and two-column grid must adapt.)
   ═══════════════════════════════════════════════════════ */

/* Fluid root font size: rem-based sizing (fonts, paddings, controls)
   scales with --ui-font-scale (user Text size preference). */
html {
    --ui-font-scale: 1.15;
    font-size: calc(clamp(12px, 6.5px + 0.35vw, 13.5px) * var(--ui-font-scale));
}

html[data-ui-font="small"] {
    --ui-font-scale: 1;
}

html[data-ui-font="medium"] {
    --ui-font-scale: 1.15;
}

html[data-ui-font="large"] {
    --ui-font-scale: 1.28;
}

html[data-ui-font="xlarge"] {
    --ui-font-scale: 1.42;
}

/* Grid children default to min-width:auto, which lets wide tables
   stretch the page beyond the viewport. Allow them to shrink so
   .table-wrap scrolls inside the card instead. */
.layout > *,
.card {
    min-width: 0;
}

.mgmt-table-wrap {
    overflow-x: auto;
}

/* Compact shell chrome (all screen sizes). */
.plan-brand {
    gap: 0.7rem;
}

.plan-logo {
    width: 52px;
    height: 52px;
}

.plan-logo-official {
    height: 44px;
    max-width: 140px;
}

.plan-logo-plate {
    padding: 0.26rem 0.36rem 0.22rem;
}

.top-nav {
    padding: 0.35rem 1rem;
}

/* Extra-tight chrome on very short viewports (150% scaling laptops). */
@media (max-height: 760px) {
    :root {
        --shell-header-height: 80px;
        --shell-nav-height: 42px;
        --shell-footer-height: 0px;
    }

    .hero h1 {
        font-size: 1.45rem;
    }

    .eyebrow {
        font-size: 0.78rem;
        letter-spacing: 1.5px;
    }

    .plan-logo {
        width: 44px;
        height: 44px;
    }

    .plan-logo-official {
        height: 38px;
        max-width: 120px;
    }
}

/* Keep the fixed header on a single row on mid-width screens. */
@media (max-width: 1180px) {
    .hero-actions {
        gap: 0.45rem;
    }

    .hero-actions .user-chip__meta {
        display: none;
    }
}

/* Collapse the default two-column page grid on narrow screens. */
@media (max-width: 1024px) {
    .layout {
        grid-template-columns: minmax(0, 1fr);
        gap: 0.9rem;
        margin-left: 72px;
    }

    .layout .full-width,
    .layout .card:nth-child(3) {
        grid-column: auto;
    }
}

/* Stack multi-column form/card grids on small screens. */
@media (max-width: 720px) {
    .grid-2,
    .grid-3,
    .analysis-grid {
        grid-template-columns: 1fr;
    }
}

/* Auth logo must win over compact header chrome (which sets height: 44px). */
img.plan-logo-official.plan-logo-official--auth {
    display: block;
    width: min(199px, 100%);
    max-width: 199px;
    height: auto;
    margin: 0.1rem auto 0.85rem;
    object-fit: contain;
}

.login-activity-lead {
    margin: 0.45rem 0 0;
    max-width: 42rem;
}

.login-activity-lead[hidden] {
    display: none !important;
}

.login-activity-filters {
    margin-bottom: 1rem;
}

.login-activity-presets {
    display: flex;
    flex-wrap: wrap;
    gap: 0.4rem;
    margin-bottom: 0.75rem;
}

.login-activity-preset {
    min-height: 34px;
    padding: 0.3rem 0.75rem;
    border: 1px solid #c5dceb;
    border-radius: 999px;
    background: #fff;
    color: var(--plan-deep-blue);
    font-weight: 700;
    font-size: 0.82rem;
    box-shadow: none;
}

.login-activity-preset:hover {
    background: #f0f8ff;
    transform: none;
}

.login-activity-preset.is-active {
    background: linear-gradient(135deg, #eef9ff 0%, #d9f0ff 100%);
    border-color: var(--plan-blue);
    box-shadow: inset 3px 0 0 var(--plan-yellow);
}

.login-activity-form.dash-toolbar {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-start;
    align-items: flex-end;
    gap: 0.75rem;
    padding: 0;
}

.login-activity-period-label {
    margin: 0.55rem 0 0;
    font-weight: 600;
}

.login-activity-kpis {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 0.75rem;
    margin-bottom: 1rem;
}

.login-activity-kpi {
    display: block;
    width: 100%;
    text-align: left;
    padding: 0.85rem 1rem;
    border-radius: 14px;
    border: 1px solid #d4e8f4;
    background: linear-gradient(145deg, #ffffff 0%, #eef8ff 100%);
    cursor: pointer;
    font: inherit;
    color: inherit;
    box-shadow: none;
}

.login-activity-kpi:hover,
.login-activity-kpi:focus-visible {
    transform: none;
    box-shadow: none;
    background: linear-gradient(145deg, #ffffff 0%, #f5fbff 100%);
    border-color: #b7d7ea;
}

.login-activity-kpi--now:hover,
.login-activity-kpi--now:focus-visible {
    background: linear-gradient(145deg, #f7fffa 0%, #eaf9ef 100%);
    border-color: #9edbb4;
}

.login-activity-kpi--in:hover,
.login-activity-kpi--in:focus-visible {
    background: linear-gradient(145deg, #f4fbff 0%, #e6f5ff 100%);
    border-color: #b5def3;
}

.login-activity-kpi--out:hover,
.login-activity-kpi--out:focus-visible {
    background: linear-gradient(145deg, #fffdf8 0%, #fff4e4 100%);
    border-color: #f3d4a8;
}

.login-activity-kpi span,
.login-activity-kpi em {
    display: block;
}

.login-activity-kpi span {
    color: var(--muted);
    font-size: 0.8rem;
    font-weight: 700;
}

.login-activity-kpi strong {
    display: block;
    margin: 0.2rem 0 0.25rem;
    font-size: 2rem;
    line-height: 1;
    color: var(--plan-deep-blue);
}

.login-activity-kpi em {
    font-style: normal;
    color: #5b7388;
    font-size: 0.78rem;
    font-weight: 600;
}

.login-activity-kpi--now {
    border-color: #7dce9a;
    background: linear-gradient(145deg, #f3fff7 0%, #e0f8e8 100%);
}

.login-activity-kpi--in {
    border-color: #9fd4ef;
    background: linear-gradient(145deg, #e8f7ff 0%, #d4efff 100%);
}

.login-activity-kpi--out {
    border-color: #f0c48a;
    background: linear-gradient(145deg, #fffaf2 0%, #ffefd6 100%);
}

.login-activity-daily-card {
    margin-bottom: 1rem;
}

.login-activity-daily {
    display: grid;
    gap: 0.4rem;
    margin-top: 0.65rem;
}

.login-activity-day {
    display: grid;
    grid-template-columns: 7.5rem minmax(0, 1fr);
    gap: 0.55rem;
    align-items: center;
}

.login-activity-day__label {
    font-size: 0.82rem;
    font-weight: 700;
    color: #35556f;
}

.login-activity-day__track {
    display: block;
    min-height: 1.5rem;
    border-radius: 8px;
    background: #eef4f8;
    overflow: hidden;
}

.login-activity-day__bar {
    display: flex;
    align-items: center;
    min-height: 1.5rem;
    padding: 0 0.5rem;
    border-radius: 8px;
    background: linear-gradient(90deg, #1d7fc4 0%, #5eb3e4 100%);
    color: #fff;
    font-size: 0.78rem;
    font-weight: 800;
}

.login-activity-day__empty {
    display: flex;
    align-items: center;
    min-height: 1.5rem;
    padding: 0 0.5rem;
    color: #7a93a8;
    font-size: 0.78rem;
    font-weight: 700;
}

.login-activity-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(11.5rem, 15.5rem));
    gap: 0.75rem;
    margin-bottom: 1rem;
    justify-content: start;
}

.login-activity-fold {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 0.45rem;
    padding: 0.8rem 0.9rem;
    min-height: 0;
}

.login-activity-fold h3 {
    margin: 0;
    font-size: 0.88rem;
    line-height: 1.25;
    color: #35556f;
}

.login-activity-fold .login-activity-count {
    font-size: 1.55rem;
    line-height: 1;
    min-width: 0;
    padding: 0;
    background: none;
    border-radius: 0;
}

.login-activity-fold-toggle {
    min-height: 30px;
    padding: 0.2rem 0.7rem;
    border: 1px solid #c5dceb;
    border-radius: 999px;
    background: #fff;
    color: var(--plan-deep-blue);
    font-weight: 700;
    font-size: 0.78rem;
    box-shadow: none;
}

.login-activity-fold-toggle:hover {
    background: #f0f8ff;
    transform: none;
}

.login-activity-fold .login-activity-lead {
    margin: 0.15rem 0 0;
    font-size: 0.78rem;
}

.login-activity-modal__card {
    width: min(96vw, 56rem);
    max-height: min(90vh, 44rem);
}

.login-activity-modal .table-wrap {
    max-height: min(60vh, 32rem);
}

.login-activity-modal-panel[hidden] {
    display: none !important;
}

.login-activity-count {
    min-width: 1.75rem;
    padding: 0.1rem 0.5rem;
    border-radius: 999px;
    background: #e8f4fc;
    color: var(--plan-deep-blue);
    font-weight: 800;
    font-size: 0.85rem;
    text-align: center;
}

.login-activity-search {
    display: block;
    max-width: 22rem;
    margin: 0.55rem 0 0.75rem;
}

.login-activity-page .table-wrap {
    max-height: 28rem;
    overflow: auto;
}

.login-activity-table {
    width: 100%;
}

.login-activity-table th,
.login-activity-table td {
    vertical-align: top;
}

.login-activity-email {
    font-size: 0.78rem;
    font-weight: 500;
}

.login-activity-now {
    display: inline-block;
    margin-left: 0.35rem;
    padding: 0.05rem 0.4rem;
    border-radius: 999px;
    background: #d9f6e3;
    color: #0f6a38;
    font-size: 0.7rem;
    font-weight: 800;
    letter-spacing: 0.02em;
    vertical-align: middle;
}

.login-activity-table tr.is-online td:first-child {
    box-shadow: inset 3px 0 0 #2f9e5f;
}

@media (max-width: 1100px) {
    .login-activity-grid {
        grid-template-columns: repeat(2, minmax(11.5rem, 16rem));
    }
}

@media (max-width: 960px) {
    .login-activity-kpis,
    .login-activity-grid {
        grid-template-columns: 1fr;
    }
}